Zee Tv — zee channels not playing on paid zee5 app

Address:

Mazhitar east sikkim, East Sikkim, Sikkim

Zee channels not playing on live tv through zee5 paid app subscription since last week. So many feedback given but not resolved problem nor any customer care executive contacted for the same. Rest of channels playing but zee entertainment and movies not playing, after processing only message showing that something went wrong, kindly try again. But all in vain, there is also loss of one year subscription.
Kindly resolve problem.
User login id is [protected].
Regards.
Balvir kumar