Zee5 — unable to access subscription even though payment is done

Yes i opted for 99/- plan which is all access pack yesterday 12.04.2020, but when i login to zee5 i am not able to watch the premium series/movies etc.

Kindly look into it asap.

I have also dropped query and also sent an email to zee5 support team but there is not response.

Please help me with the same

Pfa. For the payment details.