Zee5 Complaints & Reviews

I have just re charged my subscription for Zee5 by paying Rs 810/ on[protected], but from yesterday only i am unable to watch my TV serials on Zee5...

I have taken subscription witch is 599 and I have raise a complaint also but not getting my refund...

I had a zee5 subscription on [protected]. Due to some unforeseen circumstances this number is not in service but my subscription was working fine. All of a sudden it took my new number [protected] and asked to subscribe thought my old subscription is done and I used my new number and subscribed. Now the issue is the new subscription is not working and when uninstalled and reinstalled the app could not find my account tried both the number but nothing when reached customer service on chat no help and neither the supervisor was of any help. Too rude and not helpful. I need assistance in this matter at the earliest possible
Thank you

Payment was made on 31 Jan 2023 for Rs699/- from GPAY using 96xxxxxx32, number registered for activation was 99xxxxxx16
I've used the ZEE5 OTT portal for 4 months and all of a sudden on 3 June I was cut off saying " Not active " status on my profile and " no Transactions" under transactions in profile. I've tried both numbers to log in but no use.
When I complained to ZEE5 via email they said the payment had failed and send bank statement and screenshot of GPAY transaction which I did send them twice, yet there is no word from ZEE5 team nor my sucbscripton activated. Please do the needful and help in the matter, thanks.

Payment was made on 31 Jan 2023
I've attached both bank statements for Jan and Feb and screenshot of GPAY transaction to ZEE5 customer care email id "support.[protected]@zee5.com" to confirm that no refund has come back.
The subscription was active for 4 months only and all of a sudden on June 3, the status showed in active and no transaction on the profile and I could not log in. Custome care exec keep saying the " payment has failed"
If payment has failed how was it active for 4 months?
Ive asked for a refund for the other 8 months, but no answer from them since 3 June 2023.

Please do not subscribe with zee5. They steal money. I subscribed with them for Rs. 399 of 3 moths initially while we subscribe we give our CC details & there is a default settings for autopay & they are charging every 3 months without my knowledge. I complained several times through calls & emails, but no help. I tried to unsubscribe from their website, but it says " oops! Something went wrong." There is a phone number which is never in use. So pls do no buy zee5 subscription. I had requested for a refund of Rs. 399 which was charged without my knowledge but no nothing happened. They are very big SCAMMERS, just steal money. Request concerned authorities to take action.

I paid for ZEE5 subscription using my Apple account. Amount is deducted from my card. However, I am unable to see the subscription activated. Although, I received an email for subscription successfully

Zee5 dedicated amount twice in this month Also dedicated a large amount from my account as auto dedicated very bad service I have bank statement to show..pls file complain to get my money back I I using zee5 from Norway and paying monthly 49Nok and this month they have deducted 49 nok plus 572nok very bad..

I am Manoj Kumar Sharma having mobile number [protected]. I made a payment using SBI netbanking of Rs 599 of premium subscription for one year yesterday on 11/03/2023 at 11pm. Payment has been deducted but no subscription is active. Payment details are attached below. Kindly refund or do the needful.

I was trying to cancel my Zee5 subscription from yesterday but their website wasn't allowing me to cancel the same. Today, the money was deducted. I wrote an email asking them to refund the amount as i couldn't cancel the subscription because their website wasn't working properly. They refused to refund the amount

I was trying to cancel my subscription but their website didn't allow me to cancel the subscription. I was charged money on my credit card and i wrote an email to them asking for a refund. They refused to refund the amount

Zee5 charged rs. 699 two times
. I’m Trying to get Rs.699 back and
Wow From past 6 months - Close to 20 emails to zee5 support email. No refund issued as of today feb16, 2023.

Provided bank transaction statements. No phone number, no point of contact . Agents reply unrelated, out of context to emails. Agents don’t read previous emails, tickets.

Horrible, hopeless customer service. No escalation path no phone number to reach even for payment related
Issues

I paid the Subscription Charges in AUG 22... yet the services are not being provided... THEY DO NOT seem to HAVE A CALL CENTRE number to followup with the complaint... Complaints via EMAIL are gven FORMATTED REPLIES ...Problem not resolved despite repeated attempts

I had purchased a Zee5 subscription pack for 1 year. Amount has been debited from my account and I've received a confirmation on email that I've purchased a pack with SI but Zee5 is stating that they do not see the amount reflect on their side. Hence, subscription pack hasn't been added to my account. May be the amount is stuck with Zee5's payment gateway. Please arrange to refund the amount....

ZEE5 customer care says cannot delete my account even i have requested customer care and even after multiple complains, they are not deleting it

I have taken a sunshine aug 17th on tv by scanning QR code I have paid of 699 per year ..and now not even a month completed they are saying no subscription with ur phone and mail I’d .. plz don’t take its big fraud . And no customer care number… be careful

I had subscribed for 3 months premium plan. Money was deducted but subscription not activated. No customer care number to contact or complain. Worst kind of cheating by zee5...

Firstly i tried via apple itunes store and apple shows payment was done, but Zee5 app was showing payment failed.So i did it via Debit card and payment was successful.Later Apple invoice mail came showing bill of payment done to Zee5.
Payment is deducted twice.Kindly refund the unwanted amount.

I have taken premium annual subscription of zee 5 worth AED 112.99 on 09 july 2022, unable to watch any video on pc
This is clearly a fraud, after taking so much money, no video is been displayed.
very pathatic and disappointing

Upload meet serial latest episodes
I have taken subscription of zee5 app for this serial only and I can't even see today telecasted episode on the app .. I am supposed to see the latest episode of next day on the app .
This is very bad and unprofessional of the zee5 team .. solve this issue as early as possible...

Often buffering time is too long. You have to wait for hours for the channel to open. Doesn't incase the lapsed episodes. Also asks for login and though we type through Amazon login does not take the input. Very frustrating I would rate Zee5 at 1 /5

I have purchase Zee5 subscription last month. My zee5 account wasn’t working for 1 month on my desktop, I was not able to view my subscription. Neither able to watch premium content from last 10 days I raised a ticket following up with them on mail, there is no customer care no. at the site or neither there staff has an courtesy to call and ask evening mentioning mobile no. again and again. They simply responded saying, I need to uninstall and install app. Even though I replied saying that I tried all those steps but still got same kind of reply again. But none of them given a solution to my query they were on same page just asking for share your problem via sending a video of 20mb. Even we did that also, but again the new person appointed and all my query started again from zero point. The service is really pathetic. My Ticket ID No. is 2649080

My zee5 account wasn’t working for 1 week, I was getting some technical issue message. Later a week I raised a ticket in zee5. They simply responded saying, I need to uninstall and install app. Even though I replied saying that I tried all those steps but still got same kind of reply again. Then after almost a week, I asked for status then they replied saying they’re having a bug in their code and they’re fixing it. They also promised...

This is fraud ott app . I am a subscriber since 2018. The last year subscription purchased around oct2021 . One year subscription not end before Oct 2022. But this frauds stopped may 2021. Past one month I was sent n no of emails because this looting gang don't have customer care number. Please beware from this beggers

I had purchased zee5 premium subscription on May 15th 2022 for 599₹+ 100₹(RRR rental). Now that it’s showing 499₹ Premium (just received message on my mobile today i.e 20th may 2022I want immediate refund of 200₹.

My subscription not working for past few days. No support team is responding over email.
My mobile no - [protected]

Please help me i want to cancel the subscription plan give to refund money

Hi,
This is in regards to the payment of Rs.599 done from paytm account 22nd April. First it showed failed & cz of which I paid through my credit card once the payment has been deducted from the credit card and in the mean time the PREVIOUS payment which was done through paytm was also got through (successfully paid).
Amount got deducted from both the modes.
Kindly take necessary action and lemme know how and when could I get my refund. Further details are mentioned below:
Login no.: [protected] Name: Salil Tiwari.

Thanks & Regards,
Salil Tiwari.

My subscription end date is 21 October 2022, but there is a notice saying that there is no account in this name. Please rectify.

I already paid for an annual pack few months back but it got deactivated, i still again paid today but it's still not working