Zee5 — unable to watch video

I have purchased a subscription pack of thos zee5 app but i'm unable to watch videos on it. I try alot but i failed. I subscribe it again that i think its work now if there is some issue previous but again transaction completed and my payment successful but till i'm unable to watch any videos of premium on it. I think this company makes us fool, please take action on it and resolve my issue as fast as you can. Please do something in my favour and take strict action on this company.