Zee5 — ZEE5 OTT PLATFORM SUBSCRIPTION FOR Rs 699/- for one year

Address:Mumbai, Andheri Kurla Road, WeWork, Raheja Platinum 8th Floor, India
Website:ZEE5

Payment was made on 31 Jan 2023
I've attached both bank statements for Jan and Feb and screenshot of GPAY transaction to ZEE5 customer care email id "support.[protected]@zee5.com" to confirm that no refund has come back.
The subscription was active for 4 months only and all of a sudden on June 3, the status showed in active and no transaction on the profile and I could not log in. Custome care exec keep saying the " payment has failed"
If payment has failed how was it active for 4 months?
Ive asked for a refund for the other 8 months, but no answer from them since 3 June 2023.
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    Mumbai, Andheri Kurla Road, WeWork, Raheja Platinum 8th Floor, India
    India
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