Zerodha — 16180 loss occurred due to auto cancellation of pending orders.


On 26th october 17,
I had placed a bracket order trade on pnb share with buy price of 223 and target of 5 points and stop-loss of 5 points at 9:30 pm. Which got accepted.
There after i modified the sell order at 224 and then when the share price reached 224. (Positive trade to occur)
Order got automatically cancelled.
But the position was open in the kite system and i was unable to exit the trade position.
And then i tried to contact on all support numbers. ([protected] and [protected].)
But all the numbers were not reachable.
Even i tried to call from different numbers to their support number.
But they were unreachable.

I tried to call mr. Jagdish ([protected]) from my friends help, he denied to give any help saying that he is not my sales coordinator, your sales co ordinator will call you shortly.
But non of them called back.

Then i got message on my kite desktop, that there were some issues related to nse orders. The same will get resolved in some time.
After 30 mins i got message issue related to nse orders has been resolved.

I re-logged in my account.
But my trade was showing pending and trade was going negative and i was helpless to do anything.

I kept on trying the support numbers. But they were still unreachable.

At 11:33 i got sms that your margin utilization has reached 124% of your balance. And it will be auto squared off.

Then i got pop up on my kite system (Desktop) that trade
Is complete at sell of rs 206. (Loss trade)

My total margin got utilized 16.18k.

And it has result in 3582 negative balance.

I want my money back.
As there was no fault of mine.
It was kite system error that i was not able square off my trade when it was positive and after 2 hours, it got auto square off when trade went negative.

I got an sms from zerodha. 01:06 pm
"if your sl and exit for bracket order were cancelled due to the nse connectivity issue today morning, it has been re-initiated. If you had taken a counter position using mis/cnc make sure to exit them."
But trade is already auto existed.
I am helpless.
My margin is still negative.

I had mailed the same at [protected] Three times yesterday. But i got no response neither my ticket number is generated against my complaint to them.

Very very disappointed with zerodha.
Please address and solve this issue and get my money refunded.

Client id:zt3380
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