Zerodha — 20 days and shares withheld by zerodha

Sai J

from Chennai, Tamil Nadu

Address:	560078
Website:	www.zerodha.com

It is zero in zerodha customer care. I mailed my power of attorney for trading shares in demat account. The courier reached the mail room.

The zerodha mail room does not process the mail correctly. Totally bad processing service. Their only response from customer service is "poa not received",

I couriered again the document. And again till date, my account is still not activated. Their customer care folks like mohsin, akshay, ezhil & deepti has stopped responding to my queries.

It is very slow and because of this i am unable to sell the stocks that i bought.

The support ticket is not updated for a week now. It is just humming idle with automated messages. #603933

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Zerodha customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by Sai J I opened an account and they asked me to mail the poa through courier. They have held my ipo shares, saying that they have not received it.

My courier company has the signature of the mail room saying they received it.

We have mailed on oct 4th and has been received by oct 5th.

Till date (Oct 25th) they are claiming that they have not received and now zerodha support is saying that we should write the email address on the envelope.

The ticket id#603933.

Truly bad customer support.

Now i have been allowed ipo shares and it cannot be traded due to this issue.