[Resolved] Zerodha — account not credited to account

K Gaurav

from Delhi, Delhi

Address:	New Delhi, Delhi, 110044
Website:	zerodha.com

Zerodha really wrost in terms on customer care. I credited 5000 in my zerodha account and upload proof. I do imps and was expecting to credit amount on zerodha account within 10 mins. But i transfer money on 12 oct 2017 and still today 20 oct amount is not credit to my account. I opened ticket on zerodha and try to call dozen of times, but zerodha even not reply on any of them. Their customer care number is their ad broadcast network. You will hold in wait everytime and you will listen unlimited ads. Only ads, they will never talk to you. So, i decided to take my money back and will not trade on zerodha anymore. They are wrost in terms of customer care.
Avoid zerodha for your stock market transactions. Zerodha itself is problem more than a solution.

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Nov 23, 2017

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Zerodha Customer Care's response Hi Gaurav,

We see that the funds were transferred from an unmapped bank account. Regulations dictate that funds transferred into a trading account have to necessarily come from a bank account that is already mapped to your trading account. Since the funds came from an unmapped account, there is no way for us to map your funds. Owing to the long weekend, the response to your ticket was delayed. We apologise for the inconvenience.

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Comments

RiteSh Minde

from Mumbai, Maharashtra

i was trade today and i was face some technical issue, there is CO and i put trigger price lower value than trade value and order was cancelled..i loose my money, so what can be done??