[Resolved]  Zerodha — customer service

I'm new to trading and, thus, have queries related to taxation since done FnO trading. I had called up customer support on basic information such as turnover reports and book of accounts. Seems, the support person, Mr.Prakash, has no clue and outright asked me to check with CA/Auditor on tax queries and all necessary documents/details should be available in Zerodha platform. Further, told me to call support if auditor require more documentation.

I felt very disappointed and wrote back to [protected]@zerodha.com on the incident
1) 29-Jul-2019: Received automated reply with ticket number and SLA of 24-48 hours.
2) 30-Jul-2019: I had asked to expedite but no reply.
3) 31-Jul-2019: I followed up stating "awaiting response" and no reply
4) 31-Jul-2019: I had called up Zerodha support and asked for Mr. Zahid as he had supported me in the past. However, he could only get some report related queries answered and that he would arrange for a call back from tax team.
5) 1-Aug-2019: No call back from Zerodha. I followed up again and got a response with "regret the inconvenience" message. Also, cited by Mr. Arungouda Patil that they will get back to me at the earliest with complete details. And, requested my cooperation till then.
6) 5-Aug-2019: I wrote back to them quoting that waiting isn't help either o[censored]s and a simple call back with senior knowledgeable person should do.
7) 6-Aug-2019: No response from Zerodha support. I called the support again and explained to one Mr. Santhosh on my repeated e-mail correspondence and no proper response received. Also, quoted that I have read extensive information from their tradingQA and Varsity sites. However, the details may not be up to date since the concern is related to FY 18-19. He had acknowledged and told me that he would arrange for a call back by EOD for sure. Also, on my request, he gave [protected]@zerodha.com for escalations.
8) 6-Aug-2019: I basically took snapshot of my email correspondences and forwarded to [protected]@zerodha.com. Requesting assistance/escalation.
9) 7-Aug-2019: I received a e-mail response to my original ticket from Mr. Arungouda Patil that he tried to call me multiple times and couldn't reach. Seems, he had simply closed the ticket with above mention reason and provided Zerodha Varsity link and check with CA/Auditor for further queries.
10) 7-Aug-2019: I wrote back to feedback survey that I had very unhappy and to Mr. Arungouda Patil on his poor response and asking him to clarify on contradictions to his previous e-mail. Also, he called me at 11.29 a.m. and 11.30 a.m in a succession and claimed he did multiple calls.
11) 7-Aug-2019: I wrote back to [protected]@zerodha.com on options to escalate my case. And, also posted detail questions under Zerodha Varsity website/forum hoping to get some clear answers.

I'm deeply saddened by the fact that how easy for a support person to close a ticket citing "called multiple times and couldn't reach". It's a shame that Zerodha is not willing to put effort on training customer support staffs and not providing "escalation" mechanism to get appropriate answers. I had to spend lot of effort chasing these support staffs only to lose my precious time and money and no concrete answers!
Requesting Consumer Complains to assist in getting some concrete answers from Zerodha.