Zerodha — fraud by zerodha [poa]

I Ashish, client of Zerodha, with client ID ZM4366, want to bring to your attention large-scale fraud being perpetuated by Zerodha. On December 9th, I got a mail from Zerodha, stating that my PoA was pending, and it will be processed with 48 hours of reception. Mail snapshot below:

As per this communication, I sent signed PoA form on December 12th, which was received by December 15th 11 AM. Contrary to their initial communication, Zerodha now claimed that they will take 4 working days to process my PoA.

Due to their change in stance, I wasnt able to sell my stock of company 'Dynamic Cables'. The value has depreciated from 2.1 lacs to 1.9 lacs. I have incurred a loss of 20k due to Zerodha's mistake

Their call centre executives have been extremely indifferent.

My request:
-Zerodha should refund my 20k loss
-Zerodha should immediately process my PoA
-Zerodha to bear expenses of my downside till PoA is processed
-Zerodha should be made to stop this gimmicky move of letting people buy stocks but not letting them sell it due to any reason whatsoever.

I hope to avert a legal recourse by fulfilling the above requirement.

Thanks!
Ashish
[protected]