Zerodha — horrible customer service

Address:	560066
Website:	www.zerodha.com

Last few days have been horrendous for me dealing with zerodha support team. They do not pass on the complete information which leads to a lot of confusion and delays. It's good that zerodha is improving its product but without a strong customer service team, its all waste. The team gives one information on phone and completely opposite when asked on mail. Looks like there is no process awareness as well as no proper training. I have had to send multiple couriers to zerodha because of incomplete and wrong information provided to me. Not sure if this is the right channel to reach you but am done with zerodha. It would be good if someone can look into this matter urgently.

I had one simple question - can i close my trading account while retaining the demat account? Your support team first said yes then no. So i initiated the demat account closure process and that too has been a roller coaster ride till now. Anyway today on phone they again confirmed that just trading account can be closed by sending the request through post. I send a courier and ask for a confirmation on email. The reply is opposite to what i had a discussion, they say just trading account cannot be closed. Now who do i trust? Not even sure what is the escalation matrix for all such cases. Just writing this here with hope to get a response.