Zerodha — id: zp0139; sltp not triggered -26/10/2017 results loss, of 14 865

Address:Bangalore, Karnataka

Dear team,

My sltp order on 26/10/2017 for following trades haven't triggered resulted losses and wiped out my entire capital, details are as under

Unable to transact for at least 2hrs resulted such losses.

Zerodha platform was not working and suddenly after 2 hrs shown sltp triggered at random price

My sltp are as under which can be checked @ backend

Sbin - quantity 300 sltp 341 but triggerd @ 322.10 resulting loss of 5, 670
Bankbaroda - quantity 500 sltp 197 but triggerd @ 184.50/55/60/ resulting loss of 6, 225
Indianb - quantity 200 sltp 341 but triggered @ 326.15 resulting loss of 2, 970
Total loss 14, 865

Ps: correct stop loss can be checked at backend

Request to look into the matter and rectify.

Tradebook
Segment

Symbol

From date

26/10/2017
To date

26/10/2017
Show
Download
# trade date trade time exchange symbol type qty rate order no trade no

1
8 [protected] 09:25:20 nse sbin b 300 ₹345.50 [protected] 75211715
9 [protected] 09:25:44 nse bankbaroda b 34 ₹202.30 [protected] 201246
10 [protected] 09:25:44 nse bankbaroda b 466 ₹202.30 [protected] 201247
11 [protected] 09:29:33 nse indianb b 200 ₹346.85 [protected] 25280594

27 [protected] 11:32:50 nse bankbaroda s 173 ₹184.60 [protected] 1287269
28 [protected] 11:32:50 nse bankbaroda s 25 ₹184.60 [protected] 1287270
29 [protected] 11:32:50 nse bankbaroda s 100 ₹184.55 [protected] 1287271
30 [protected] 11:32:50 nse bankbaroda s 50 ₹184.55 [protected] 1287272
31 [protected] 11:32:50 nse bankbaroda s 118 ₹184.55 [protected] 1287273
32 [protected] 11:32:52 nse bankbaroda s 34 ₹184.50 [protected] 1287601
33 [protected] 11:32:52 nse sbin s 184 ₹322.10 [protected] 76275109
34 [protected] 11:32:52 nse sbin s 25 ₹322.10 [protected] 76275110
35 [protected] 11:32:52 nse sbin s 91 ₹322.10 [protected] 76275111
36 [protected] 11:33:47 nse indianb s 200 ₹326.15 [protected] 26557554


Thanks & regards,

Rajiv bhagat
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Zerodha customer support has been notified about the posted complaint.
Oct 25, 2017
Chandan2404's response
Its timing is 0300 hrs
Complaint comments 

Comments

Today all my positions were square off at 0309 hrs but as per zerodha comitment the postions were square off at 0310 hra in between 10 min i lost almost 25000 profit. Who is responsible for that...??? Kindly ans??

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