Zerodha — loss due to zerodha's connection with nse on 26th oct 2017

Address: 582103

Client id ze1760 i have placed the bracket order canbk 453.53 bracket oder with stop loss 10, after sometime when it gone down by 4, when i tried exit, i come to know that i am nighter able to exit nor able to put sell order and i was expecting to atleast hit the stoploss, when called on[protected], he redirected me to call on[protected]. I tried to call the number, i don't see anyone picking the call, i have entered id with zpin, i waited for hours, two three times. Now i can see the orderbook that the stock is exited at 427 with a huge loss around 80000.