| Address: | Bangalore, Karnataka, 560046 | | Website: | Zerodha.com |
Yesterday i placed a buy order of 'bank of baroda' @ inr 200.39 for 4000 shares, this was at 9.22 am in a few minutes time it went up to 405, i tried exiting the order when my profit was about 16000 inr, the zerodha system did not allow it to go through, i tried several times to exit but to no avail. To add insult to injury my stop loss was hit ending my transaction with a loss of more than inr 5000. Their customer care centre was not working either. I called them informing this they pointed out that they cannot bear the loss. It was a problem with nse they mentioned, i received 3 messages mentioning that there was a technical issue, i checked with nse they said their systems were fine. Seems that these # at zerodha are taking customers for a ride, ensuring that the customer does not make profit. Amazingly their stop loss always work fine, in addition anything near the stop loss target it reaches close to it and exits, but when we are approaching our profit target it does not execute it most of the time. The question is who is going to bear my loss? What if it were a bigger amount? Who responsible? These guys are just washing their hands off, i need my refund with the executed profit. Was this information helpful? | 
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