Zerodha — Options - GTT - Misleading

Client ID: KN7156 I bought an options contract BANKNIFTY20N1927700PE on 13/Nov/2020 and placed GTT sell with a specified target price. The GTT sell has been triggered and it shows in the GTT orders section as Triggered. The position was still open in my holdings and it felt like it will settle EOD, but it did not.
Due to the confusion caused by Zerodha, I ended up losing 80, 000/- Rupees despite having the time during that intraday session.
[protected] BANKNIFTY 19th w NOV 27700 PE NFO SINGLE SELL 428.00 — 141.50 125 TRIGGERED[protected] BANKNIFTY 19th w NOV 27700 PE NFO SINGLE SELL 440.00 — 141.50 100 TRIGGERED
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Zerodha customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
Zerodha Customer Care's response
Hey Shiva, could you please DM the ticket number so we can have this checked?
Nov 20, 2020
Updated by Shiva indian
the ticket number is [Ticket #[protected]]
Nov 20, 2020
Updated by Shiva indian
And thank you for responding to the complaint. Please resolve the issue.
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