[Resolved] Zerodha — placed a short sell order, and couldnt square off website went down

1 Review
Bangalore North, Karnataka, India
 Vikas Chhatwal on Jan 7, 2019
Today morning at 9:25 i placed an order for a trade to short sell, and the market moved up, so i had to get off at a loss of 1500 rs. But couldnt place a order as it continued to timeout. And then i made a call to zerodha which they answered after a wait time of 4-5 mins. I was forced to ask the agent to buy the lot and square the trade off. And by then i made a loss of 10500 rs. Please advise how can this be resolved and who should own this loss.
Thier system is stil not up and i was told we are looking into it.
Complaint marked as Resolved Feb 8, 2019

Complaint Status

[Jan 07, 2019] Zerodha customer support has been notified about the posted complaint.
Verified Support
Zerodha Customer Care's response, Jan 07, 2019
We regret the inconvenience caused to you. Further, we request you to provide your registered email id or Mobile number or client ID so that we can check and assist you further. Alternatively, you can raise a complaint here:
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    Zerodha - placed a short sell order, and couldnt square off website went down