Zerodha — poor resolution of complaints

Address:	Bangalore, Karnataka, 560079
Website:	www.zerodha.com

I did a foolish thing moving from icici to zerodha falling for their twenty rupee promise. Their systems and processes are extremely buggy and their customer service is third rate. I am surprised that sebi has not already banned them. Guess they have greased people in sebi to continue.

For a company that claims to be a startup with super artificial intelligence and what not, i have been asking them to tell me whether i have made money or lost money - dn3680 is my account number. Its been two months and they are bloody clueless. Their p&l and tax p&l reports are a piece of crap.

When i ask for escalation matrix so that i can talk to someone senior.. They dont provide. Any help would be greatly appreciated. I must have lost couple of lacs due to their low class work -