Zerodha — Refund for account opening denied

I have made a payment of 300 Rs. for opening account. Now in their process of onboarding the aadhar can be verified only using digilocker. The mobile number linked to digilocker is old one and right now I cannot physically go and update any mobile number to just login to it. Also currently I am not in country and it will take 1-2 years to return back.

Upon explaining the situation customer care person just said we do not refund money. You can wait for 1-2 years and open account again. When I objected to this kind of reply and said I will escalate this to relevant team, the customer care person just said "Escalate it where you want to but we will see if we can refund".
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Zerodha customer support has been notified about the posted complaint.
Complaint comments 


Hey, please create a ticket on our support portal so that our team can check and assist.
The ticket is already created : ID: 2929617
and for this only the CS person gave such a rude reply. He said either get account created for someone else in family or wait until you are back in country and can get mobile updated.

When I said I will escalate it, the reply was you can escalate wherever you want to but this is our company policy that we do not refund account opening fees.

Basically even if it’s mistake in your flow you just keep customers money is what I understand.

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