Zerodha — Refund of charge deducted for Demat Account Opening

I was opening a demat account in zerodha. During the process I made the payment of Rs. 200/- towards the charges for account opening. But I did not complete the full process as I changed my mind midway. My account is not opened as I did not want to open it. But I have paid the charge. I raised a ticket officially in zerodha to claim my refund but they have notified me that I will not be able to claim my refund. Ticket No.#[protected].
Please help to get my refund
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