Zerodha — refund of rs 12000 by the loss incurred by risk management team of zerodha securities pvt ltd by squaring off my 24300 bank nifty put option

Address:

Bangalore, Karnataka, 226006

To,
The compliance officer
Zerodha securities pvt ltd
Subject : refund of rs 12000 by the unnecessary loss incurred by risk management team of zerodha securities pvt ltd by squaring off my 24300 bank nifty put option expiry 24/08/2017 without intimation without consent for ac no - zl4615
Sir/mam,
1- i am fully aware of clients that pay higher stt and accounts go into negative in bank nifty weekly options that expire and go to zero at 3.30 pm but i had enough balance of more than rs 89000 in my account so a broker (Zerodha securities pvt ltd) should not unnecessary cancel a placed order (Which could have got executed in profit) and create a unnecessary loss to me (Rs 12000). This violates the fundamental right of a client to trade by canceling and squaring off option trade in loss unnecessary (Without my consent) although i had enough balance to pay the required stt
2- i had bought two options-
(A) bank nifty /24400/ call option (24/08/2017) – buy (Exchange order no [protected] at 14:59 pm time (600 quantity) at rs 7
(B) bank nifty /24300/ put option (24/08/2017) buy (Exchange order no [protected] at 15:01 pm time (600 quantity) at rs 15
3- i had placed two sell orders of both options in which one was cancelled by zerodha securities pvt ltd without my consent which is illegal. Why both contracts were not cancelled and only in which one put option i was going to get profit was cancelled by zerodha risk management team.
4- bank nifty 24300/put option (24/08/2017) was cancelled (Exchange order no [protected]) by risk management team of zerodha securities pvt ltd without intimation and squared off at rs 0.55 at 15.19 pm time (Exchange order no [protected]) and the price went to rs 25 at 15.24 pm
5- bank nifty 24400/call option (24/08/2017) was sold by me (Exchange order no [protected]) at 15.24 pm time at rs 0.15 incurring loss
6- so in one call option i am getting loss is not squared off by zerodha and the other in which i am going to get profit is squared off by zerodha risk management team is a case of price manipulation because maybe someone from zerodha end wanted my 24300 put option contract at rs 0. 55 and later price went to rs 25 although i had placed sell order at rs 20 which could have got executed but was cancelled by zerodha securities pvt ltd.
7- as i had placed sell order of 24300 put option expiry 24/08/2017 at rs 20 of 600 quantity (Rs 20*600=rs 12000) which was cancelled by zerodha due to which i had to face loss of rs 12000 must be paid back to me by zerodha securities pvt ltd.
In case of automatic square off at 15.30 pm the client pays the higher stt not the broker and all trades bearing profit loss are beared by client not the broker and so the broker should not square off the position without intimation of client before time if the client is having enough balance in his/her account.in my case due to broker zerodha fault my position was squared off at 15.19 pm at 0.55 paisa and the price went to rs 25 at 15.24 pm and i had to face loss due to broker zerodha fault and so zerodha securities pvt ltd should pay me rs 12000.
Regards
Sapna verma (Mobile number [protected])
Ac no zl4615 (Pan - awtpv7292c