Zerodha — technical glitch with zerodha terminal resulted in 16k loss

Address:	Bangalore Urban, Karnataka
Website:	www.kite.zerodha.com

I would like to report that i incurred 16k loss today due to a technical glitch that occurred with zerodha trading terminal where the sale orders got rejected consistently for 1 hour or so.

I happen to buy 900 shares of pnb today at rs223.10/- each and then immediately placed a sell order for more than 15 times while the stock was in uptrend but all of them got rejected due to the technical glitch on the trading terminal. By the time, they fixed the issue the stock started falling and as a result i couldn't exit at loss.

I then sent an email to zerodha support about this but no response. Moreover, their risk/compliance dept. Squared off my shares at rs 205.2/- which caused 16k loss.

As the loss that i incurred was due to the technical glitch on the broker's side, i would like a refund of the amount.

Thanks,
Kantha rao ravadi
Zerodha id: zp0828