[Resolved] Zerodha — they are trading without our knowledge

padmanabhan

Address:

641021

I purchase eur/inr for around rs.15000, when it was around 76.3. The price of currency went down and it was 10200. There was still 20 more days of trading left for month end. And yet, suddenly zerodha started
Selling the shares. I mailed for explanation, no reply.
The currency price which was down 76.3 rised to 77 and above.
If they have not sold the shares. The profit i would earned would be enormous.
They are not replying for the mails.

Be ware. Dont rely on zerodha.

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Oct 7, 2017

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Zerodha Customer Care's response Hi Padmanabhan.
This could only happen if you'd placed an order with the MIS product type or if you had a margin shortfall to maintain the position. MIS positions are only valid for one trading session and are squared off by our RMS team at the end of the trading session in case you haven't done so yourself. This is because MIS allows you to take additional leverage while placing trades, and this is only possible intraday.
In case of margin shortfall, if the cash available in your account is less than the exchange mandated SPAN margin, your position would be squared off.
Best write to [protected]@zerodha.com with your client ID so you get a detailed explanation for this particular trade.

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Comments

Nandakumar Kumar

Sir,
i would like to bring to your kind notice that i have been charged rs 23.60
on 12/09/1957 for call and trade. i have not called up any of zerodha no
on that day . my id RN0786.MY EMAIL ID [protected]@YAHOO.COM,
i hope this type of small mistakes should not happen this will spoil the
credibility of your company,