Zerodha — unable to exit cover order
My name is rajkiran deore, i trade with zerodha. Today on 13th march, i placed short order for idbi and rcom using cover order with stoploss. When i checked order book i did not find any stop loss order but the same was rejected by system due to technical issue. I tried existing from position but it was not allowing me and asking to do from order book where there was no order to exit. I was continuously calling support team but no response. I got mail from them about technical issue. Meanwhile my stop loss breached and price went up. Still no reply from zerodha, calls were not answered. Cover order gets auto squared off at end of day even that didn't happen. After long hold finally got connected to support team. They agreed for technical issue but said order will go for auction. When asked about compensation, they had no comments
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Mar 13, 2018
Zerodha customer support has been notified about the posted complaint.