[Resolved] Zerodha — wrong debit entry showing in ledger for 24th august

Rokking_RJ

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	Zerodha.com

Ticket no. #[protected]//

Hi nithin and zerodha team,

This is to inform you that my ledger is wrongly updated for 24th august. It is showing two entries for exposure margin debit entry. I had 4 lac in my demat account as on 23rd august and today there is an additional debit entry of 172813 rs as stated earlier. Because of all this my funds withdrawal request of 12000 rs got rejected saying insufficient funds. Please check and correct this as i am trading in futures with zerodha for last couple of years. If any artefacts required i will provide. Look forward for your quick response. Thank you.

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Oct 5, 2018

Complaint marked as Resolved

Zerodha customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Zerodha Customer Care's response Hey Rokking_RJ

You have an open position in SRF futures, which is part of NSEs list of contracts eligible for delivery based settlement.

You will have received an email & SMS from us notifying you of the same. Please refer to this post - https://zerodha.com/z-connect/tradezerodha/policy-on-settlement-of-compulsory-delivery-derivative-contracts to know our policy regarding this.

Please get in touch with us on[protected] in case you have further queries and our support rep will help you out.