[Resolved] Zestmoney — activating loans without customer permissions

MohdSalauddin

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500061

Hi everyone

Please don't use service zest money

This is an fraud company which are making people fool...

I applied for bookmyshow voucher loan which was approved in 30 mins and i was unable to access the code so i request the customer care multiple times to cancel my loan via call and email

They told they will resolve the error after that they will cancel the loan

After 5 to 6 day they activation loan without cancelling it..

When i called customer care why they activated loan when i told to cancel she told we can't cancel the loan as it is activated u need to pay it...

They are activating loans automatically
From their side without customer permission...

This company should be banned as this is an fraud company...

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Jun 12, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 10, 2019

ZestMoney Customer Care's response Hi MohdSalauddin,

We're really sorry to hear you had this experience. We'll certainly check and help you with the cancellation. Allow us an opportunity to look into this for you. For privacy concerns, please share your registered email id & phone number through email at [protected]@zestmoney.in, so we can look into it immediately and get it resolved.

Team ZestMoney.