[Resolved]  Zestmoney — Amazon Vouchers are not given yet even after registering for EMI Mandate

Hi, I have applied for an Amazon Voucher Order a week back.
I received emails saying that the Voucher has been approved. It says "View Gift Cards" in my email.

But when I click on it and log in, I don't see any vouchers.
I contacted the customer care and they told me to click on "View voucher" inside my Zest money account. But there is no View voucher in my account. Customer support is not responding to me after that at all.

I posted it on Twitter as well, they keep saying they will look into it with no due date and no vouchers yet. This is frustrating. They have registered the EMI with my bank also and now I am supposed to pay the EMIs even without receiving the voucher.

I don't see my vouchers anywhere and Zest money is not helping me out.

This looks like cheating to me. This is not fair.
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Feb 18, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2022
ZestMoney Customer Care's response
Dear Customer,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Team Zestmoney
 
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