[Resolved] Zestmoney — Changing of bank details

[Resolved] Zestmoney — Changing of bank details

A Aamir_mum Jan 3, 2022

I have made a no. of requests to change my bank account details in the portal so that I can pay my EMI and receive the cashback as my previous account has been closed and I do not have any bank account closure copy which I have already told them. Everytime I have been asked to share the new bank details and was told by the customer care that it will be updated within 3 days but now it has been more than 2 months. I have already shared the latest bank details multiple times and you everytime give me some silly reasons that there is some technical issue, account is not being accepted by the system, etc. etc. If you are not able to change the bank account details at least tell me the procedure how can I get my cashback which I receive after paying the EMI. Request you to address this asap as I need to pay my EMI. Was this information helpful? No (0) Yes (1)
Feb 12, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Jan 12, 2022 ZestMoney Customer Care's response Dear Customer, Greetings from Zestmoney. We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused. This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel. We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority. Looking forward on hearing back from you. Regards Team Zestmoney
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