[Resolved]  Zestmoney — ghalla account

My score has been reduced twice due to wrong report published from zest money. I have applied a personal loan from zest money and closed after few months without any delay payments. No NOC provided. Few months later again I have applied another PL and they are sanctioned the same.I have checked my cibil score recently and it's badly affected in my cibil score. 15-20 Score reduced in November and December 2019 consecutively. I have applied only in zest money (DM finance) but scored report reflecting another account ie ; Ghalla. I don't know about Ghalla bank/finance. I have no loan in ghalla account and I haven't applied for any loan from that bank. In my experience zest money is good service till the date except high interest rate. But when compare with bank's usual policies and delays its better to get a loan for urgent needs. Hope zest money will help to solve this issue as soon as possible.
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Feb 13, 2020
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2020
ZestMoney Customer Care's response
Hi Shemeer,

We are sorry to hear that.

Our payments team will need to see a copy of your latest CIBIL report in order to fix this issue. Please email your CIBIL report to [protected]@zestmoney.in once this is done, they will check and update you accordingly.

Regards,
Team ZestMoney
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