[Resolved]  Zestmoney — not responding

Address:

Karimnagar, Andhra Pradesh, 505331

Zestmoney : Not Responding : Unable to Use my Gift Card
Voucher Code : [protected]
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Dear Team, Have faced the worst experience with your Call center executive and Supervisor. Had called the Customer Care team to inform my Gift voucher pin number not working. The answer was a script written text and unwillingness to help the Customer. The Gift voucher Codevprovided by my Company Zestmoney in the month of December 2018 valid for 1 year. I had purchased an order on 1, December, 2018 Rs : 6000 is what I wanted to utilize today for a Deal in an around the same amount. While placing an Order, the voucher Pin number provided in the voucher was shown as invalid. When I called the Customer Care, the Call was picked by Tarranum Khanum, who could not help me, as she wanted the Order number of the Gift Voucher purchased. Please understand this was a Bulk Gift voucher purchased by my Company serving 10000 Employee as Diwali Gift for Corporate Office, by the Group HR team. I am based out of Kolkata Office, as the gift was provided long back, the mail is not in place, knowing the whereabouts would take don't know how much time. The mistake being from Flipkart's end, wherein with the same Voucher I purchased a product couple of months back, am unable to use the same voucher with the same Pin.I am missing out on the Deal, which I got after long time. Your Supervisor Naveen, was the rudest of Supervisor spoken to till date, as he was happy enough to disconnect my line, but will to help. Weakest of Customer service etiquette ever seen. When I raised my point, that the mistake was from Flipkart, as the same voucher cannot be used again though he confirmed there is a balance of Rs.0/- still left. He was adamant as rude in telling me that he would require the Bulk Order number purchase by my Group HR in the month of December 2018from Corporate. I do not know whether you will be able to help me today, but this would be my last transaction with Flipkart. Will ensure I put the message back as much as I can through all modes across on the level o[censored]nprofessional attitude shown towards Customer, as now I have a Gift Voucher, for which I am helplessness in the hands of the Zestmoney.

Spoke to customer he informed that he could not use the EGV for the purchase from Zesrt Moneyhe tried calling our Toll free and spoke to our executive where he did not get the resolution and later he spoke to the Supervisor name called-Naveen Mushtaq who spoke very adamant and very rude and he did not help the customer than the customer seek the help from the gift voucher team they solved the issue and customer had placed the order yesterday. Customer is very much upset about the rude behaviour of the executive and his experience was very bad when it comes to customer service. Apologized for the same and informed customer will not be repeated in future.