[Resolved] Zestmoney — refund not provided after cancellation

Ramkrishna Reddy

from Bengaluru, Karnataka

Address:

560067

I had purchased byjus course and loan via zest loan account number (C0187ddb9) in jan 2019. However, i cancelled the product with byjus on 26th feb but still the first emi (Rs. 4238/-) which was deducted on 8th feb is not returned yet.
I contacted byjus cancellation team, they confirmed that the product is cancelled as on 26th feb 2019.
I would like to know when you will refund my money.

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May 20, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by Ramkrishna Reddy Also, i tried calling the Zest money customer care number +91-[protected] but all calls are forwarded and no response. This is ridiculous and annoying process.

Verified Support

Apr 17, 2019

ZestMoney Customer Care's response Hi Ramkrishna Reddy,

We apologize for any inconvenience you may have faced, we would like to look into your case and help you resolve it. Please send us an email from your registered email address with a brief explanation to [protected]@zestmoney.in and we will contact you.

Team ZestMoney