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BYJU's Complaints & Reviews

byjus.com

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Updated: Apr 3, 2025

Complaints 4195

Resolved

1429

Unresolved

2766

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund amount of Rs.12000

Regarding EMI cancellation

12th jee course online

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

Not refunding my money as per commitment made as well not cancelled my loan*

Most useful reviews

cancellation and refund

unnecessary phone calls

cheating and misleading

cancellation and refund request

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Request for cancellation and refund proceed

Regarding cancellation of loan/EMI

I have canceled the course but refund has not been received

BYJU's reviews & complaints(4195)

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Address: 406 AMAR NAGAR C GALI NO 5

Dear Byju’s Support Team,
I am writing to formally raise a serious complaint regarding my IAS online classes subscription with Byju’s. My details are as follows:
Name: Neeraj Prakash Verma
Registered Mobile No.: [protected]
Subscription Details: Byju’s IAS Online Subscription (2-Year Plan)
Enrollment Date: February 2024
Total Fee: ₹45, 000
Payment Details: ₹10, 000 paid...

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Address: Benagluru, Karnataka

I had enrolled my child, Master Aradhya, in Byju’s 2-Year Foundation + JEE (11 & 12 Standard) online live classes. The full course fee of Rs. 137, 775 was paid on 24th July 2023. However, since last year, the online classes have stopped without any updates. Despite multiple attempts to contact their customer support, I have received no response or resolution. We find this highly unprofessional and unacceptable. Since the services...

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I got my daughter enrolled as a student in online for Byju's classes in the class 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid 50000 for the 2 years course, I sincerely request to refund back my remaining amount.

I have already requested for the refund but no response from their end. Attached...

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Extremely Disappointed with Byju's NEET Program!

I enrolled my daughter in BYJU'S 4-year NEET program with high expectations, but unfortunately, the quality of teaching has been subpar. Despite repeated attempts to reach out for assistance and access study materials, we’ve received no response and are unable to access crucial resources like practice question papers.

This is not the level of service we were...

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Address: Bengaluru

I got my daughter enrolled as a student in online Aakash + Byju's classes in the class 8, 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid nearly 85000 for the 3 years course, I sincerely request to refund back my remaining amount....

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We had registered my daughter for an online class from LKG to class 3
Currently, she is in class 2, half term has been over and she has not yet received the package for class 2
We tried reaching their number and nothing is working. Sent email as well
We have paid the complete package amount abd now not getting the proper material and services. ~~ 50k iNR...

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Address: Byju's Whitehat Jr.

We paid Whitehat Jr. for Advanced coding classes on 11th February 2024, but they cheated us and classes never happened. We paid them in full and now no one is responding to our emails, Classes are not happening, teachers are not working as they did not receive their salaries.
We sent emails to Whitehat Jr. team for refunding our money back, but no response received till date.
Whitehat Jr. is a fraud company. We want our money...

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Address: Park Hospital Branch

Dear Team

My Son G Akhil Kumar joined (order No SO-[protected] dated 27.12.2022) in your Park Hospital Branch for the classroom program for the class 7 to 9 class. For the last 2 year they conducted the offline classes well but from April 24, not a single offline class was conducted. We have made many calls to the branch but there is no response. Even the branch is closed, and nobody is there to respond.

Mainly...

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We have registered for Byjus classes on 09/09/2023. My daughter Saanvi Agarwal was registered in 4rt grade. Since we were not satisfied with the teaching pattern we applied for cancellation. Cancellation details: TICKET #693883 sub: Re: Case 49936837. Our refund was approved on 1+6.10.2023, but still they have not refunded our money....

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Address: BANGALORE

Website: www.byjus.com

Hello sir/ ma'am,
I have taken a byju's ias course on 17th march 2023 order id - so-[protected] register mob no - [protected] alt no - [protected]
Through abfl but before 15 days i cancelled my course as per byju's return policy still my 1st emi 7342 debited on[protected] toward loan a/c - no [protected] as per the information given by the support team that my loan has been cancelled and my emi will be credited back to...

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Address: 31, Bijoy kumar mukherjee road SALKIA HOWRAH-711106

In February The fraudster Murari Sharma has insisting me to buy a course but we have not get the facility and write he is not responding at all and one of your representative has said to me we will get the facility but we have not get yet, just because of [censored] behaviour, kindly please cancel my course.my EMI is deducting continuously and byjus all staff is also not responding.

My Name-Ajit kumar singh
Mobile no-[protected],...

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I have taken subscriptions for two years for my daughter in march 2023 for
Class 2 and class 3
This march they were supposed to deliver material for class 3
It’s been 6 months I have been constantly calling them and raised complaint but nothing worked

BYJU's customer support has been notified about the posted complaint.

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Hi,

I had enrolled my son for byjus classes, before joining I clarified that he can attend classes only from 8-9 PM only, Salesperson Shabez from Byjus insisted to join a google meet call and told all meeting recorded, and in same meeting I raised concern on timing and he promised that this will be taken care . this happened on 15th May 2024. After that I followed almost 2 months to schedule classes on time, call center reps...

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Website: hhtps://byjus.co.

Subject: Complaint Regarding Inability to Access Byju's Classes and Request for Refund

Dear www.consumercomplaints.in Team,

I hope this message finds you well. I am writing to express my dissatisfaction and frustration with the services provided by Byju's. Since March, I have been unable to join my scheduled classes, and despite numerous attempts to resolve this issue, the company has been unresponsive and unhelpful.br...

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Address: Mahalakshmi layout, Bengaluru

This is to inform you to please Cancel and Refund the amt of Rs.12000 at the earliest, as discussed with the centre manager Mr. Shahbaz Mahalakshmi layout center regarding the booking of Byju's classes registered on 13th January 2024 in the name of Smruthi Prashanth requesting you to cancel our booking on priority basis due to unforeseen exams scheduled in our ward's school, it would be hectic for her to manage school schedule,...

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I had taken 11th and 12th BYJUS online course for my child had been cancelled but no NOC was given by byjus company..and after sometime byjus again start deducted installation from my bank account...I want my refund of that course as no proper class, interaction and books provided by byjus and Abhishek our counsellor was offered really bad service and persisted only until he took the money from us and has completely ignored all attempt to...

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My ward Naman Kumar Parida, got subscription for Byju's tuition center at Pimple Saudagar, Pune in April 2024, for classes 9th and 10th Since then there was no offline classes happened. Whenever I called and enquired, they said they will be starting next week. In June there were no online classes for 2 weeks as well and when I tried to reach out the tuition center no body was answering the calls.
On 19th June 2024 I went to the tuition...

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In byju's exam prep, live lectures that get recoreded, when i am trying to re-watch them any other time they are not playing ... It is showing vtt error I tried re-installing the app restarting the tab even logging in and watching on another device and on chrome same problem is still there . Please try resolving this issue as soon as possible....

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Address: Chintamani Bungalow, Devaji Nagar, Chowgaon road behind APMC Market Satana

Abhinav Tushar Patil 7th class CBSE syllabus micro memory card, credit Gauri Tushar Patil 2nd class books not received yet and though complained on email frequently not a single reply. I will complain to The Consumer court against your BYJU'S team and after that I will register FIR against you if not resolved within 7 days.

BYJU's customer support has been notified about the posted complaint.

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Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Dear Byju’s Support Team,

I am writing to express my concern and seek immediate resolution regarding an unauthorized personal loan that has been activated on my father’s bank account.

My name is Ashutosh, and I had enrolled in your IAS course in September 2022. As per your policy, I made a down payment of INR 5, 000 and received the course materials, including 13 books and a tablet. However, after reviewing...

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