BYJU's Customer Care
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 62%
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1725
COMPLAINTS

BYJU's Customer Care

Think & Learn Pvt. Ltd.

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Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
131
down
80

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



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Customer satisfaction rating
62%
Complaints
1725
Pending
0
Resolved
1078
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's related photos (74)

BYJU's Complaints & Reviews

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Byju's — damaged package

 rashidsiddiquii on Sep 20, 2019
Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team....
Complaint comments  Read comments Complaint category Education

Byju's — unresponsive customer service

 vikramshantharam on Sep 20, 2019
Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They...
Complaint comments  Read comments Complaint category Education

Byju's — delay in delivery

 nirmalapandeyy on Sep 20, 2019
I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company....
Complaint comments  Read comments Complaint category Education

Byju's — contents locked

 gaunthurshankar on Sep 20, 2019
The content is not nice all the chapters are locked they are not teaching the basics
They cheated with me and i regularly register complaints which are not taken under consideration i will make sure that i am the last one to use the services provided by them from my family and relatives if my problems are not solved by them. The most important part that half the content is locked...
Complaint comments  Read comments Complaint category Education

Byju's — no response

 Aaryanakhil Gupta on Sep 19, 2019
As we purchased byju learning programme for class 10th to class 12th from the counseller (Atul dubey) on 25 august 2019. I met with my order after 15 days on 10 september 2019. After few days we called the team for support but there was no proper response. After this type of situation i am not interested with your product. I tried to tell my counseller for cancellation but i am having no response from him. After this i want to completely return your product as it is in the trial period of 15 days. So please complete the process of returning the course.
Also return my advance of inr 9000 and...
Complaint comments  Read comments Complaint category Other

Byju's — think & learn / byju's fraud and delay in refund

 nish5587 on Sep 19, 2019
On jan 24, 2019, we were approached by some ms. Abhiti sharma from byjus.

The person called ms. Abhiti sharma (Abhiti. [protected]@byjus.com) was very talkative and was quite smart. She approached us first saying that she wants to analyse my child. We being gentleman allowed her for 3 hours at our house and in turn she convinced us that we should enroll our child in think and learn programme of byjus. We agreed.

We had been persuaded to make a payment of rs 24, 645/- towards that. Later on we had suspicion regarding her personality. So, we searched for her on social networking...
Complaint comments  Read comments Complaint category Education

Byju's — cash back of 10000 is not refunded - overdue by 9 months now

 to_amitbansal on Sep 18, 2019
I had taken byjus for my son in class 8 on 13th jan 2019. I was been told that there will be a cash back of 10, 000. But i have not received it till date. When i raised this complaint earlier, i was been told that i will get the amount soon, but its been around 2 months since then.

It is very shameful that byju's is de-faming sharuk khan who is the promoter for this product.

The finance team is not good at byju's, can someone in byju's look into this seriously and refund my amount. Have taken the course with the below number in name of 'arav bansal'

M:...
Complaint comments  Read comments Complaint category Products & Services

Byju's — hardware/software issue [Resolved]

 zareenirani00 on Sep 18, 2019
I bought the app recently, for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will......
Complaint comments  Read comments Complaint category Education

Byju's — product not working [Resolved]

 upmanyurashi on Sep 18, 2019
I purchased byjus tab and sim for class 4 to 7. But from last 2 months it is not working. Hardware is damaged. I called byjus several times for the same. But no call back from their side. They are not trying to solve the problems. Now i am requesting them to take the product and refund the money that also they are not doing. Still i am paying for the product of no use. I informed them if you are not solvi g the matter furthur payments will get delayed. Really very bad service....
Complaint comments  Read comments Complaint category Education

Byju's — misbehavior of courier boy [Resolved]

 nehabhatia1189 on Sep 18, 2019
We have received the product (Byjus course) through blue dart day before yesterday. It was a partial cod order. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment....
Complaint comments  Read comments Complaint category Education

Byju's — wrong product [Resolved]

 mallikayadav on Sep 18, 2019
I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....
Complaint comments  Read comments Complaint category Education

Byju's — tab not working [Resolved]

 dheerajsingh8890 on Sep 18, 2019
I have received byjus product day before yesterday. Since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort....
Complaint comments  Read comments Complaint category Education

Byju's — I am complaining about returning and refund from byju's

 Solat on Sep 18, 2019
I have ordered byju's tablet on 10th september for my son who is studying in class 9th as a person named rahul from the organization came to us. He told that it will be helpful for ntse and olympiad preparation. We received it on 16th september. The product we got is not up to the mark. It doesn't consist of anything related to olympiad. Moreover he told that we will get two mentor also. But still they didn't provide us any details about any of them. It is not helpful for my child of class 9th. So we want to return it. And want the refund also. Please help us.

Regards
Solat...
Complaint comments  Read comments Complaint category Education

Byju's — refurbished tab - battery life issue [Resolved]

 vishakhakanodia34 on Sep 17, 2019
Have purchased byjus product approx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge. I have to carry my power bank all the time which is not feasible all the time. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling customer support for a while but to my disappointment nobody is willing to take...
Complaint comments  Read comments Complaint category Education

Byju's — incorrect syllabus [Resolved]

 tejaskantsingh on Sep 17, 2019
I want byju's to take the tab back and the material too. I paid for maharashtra board, instead of that they have sent cbse board. The materials are of no use anymore to me and my son. I have also called the customer care and the guy who came for the demo class, but no help yet. Lets just be very clear and take your tab back, and give me my money back since you guys are not interested in replacing it with the right product....
Complaint comments  Read comments Complaint category Education

Byju's — unresponsive mentor [Resolved]

 firdauskhatoon143 on Sep 17, 2019
I am a student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....
Complaint comments  Read comments Complaint category Education

Byju's — delayed delivery [Resolved]

 gayatrishinde56 on Sep 17, 2019
Sir i enrolled with your cat tablet programme. Your education counselor told me you will get the order in 1 to 2 days after enrollment. But i did not receive it yet. I am trying to ask your counselor but he is not being responsive after my enrollment. Because of this reason i am not able to start my preparation. I am sure you will find time to resolve this problem in your busy schedule. Thanks...
Complaint comments  Read comments Complaint category Education

Byju's — add more subjects [Resolved]

 madhukarjha90 on Sep 17, 2019
Im very much satisfied with the study which is done by byju's in there videos. They made my concepts really clear. But i want that byjus must introduce s. St in the course which include history, geography, political science and economics). Specially the lines written in the book of history is very boring and hard to learn and if byju's will introduce the same all o[censored]s will really be benifitted.
If my request is taken in consideration then our nation will do more good as sst is a major problem of students of ncert....
Complaint comments  Read comments Complaint category Education

Byju's — request to stop charging after cancellation

 Chinnarabdul on Sep 16, 2019
Dear sir,
I abdul baseeth, have subscribed byju's learning product for my son parvez tariq and i have chosen emi payment. After trying for a month my son felt that the method and the system is not as what he required and no useful for his current study in grade-11 and he is informed us to discontinue. We contacted byju’s training center as well as cancellation team for cancel our subscription which they agreed. But after we found that they continue to charge using our permission given for auto debit without our knowledge, when we contacted again for refund they refuse and said they will...
Complaint comments  Read comments Complaint category Education

Byju's — after final settlement payment done not updated from byju's

 gr.ramesh on Sep 16, 2019
I have subscribed byju's learning product for my son and i have chosen emi payment. My son thinking it is not useful for his current study after entering grade-12 and he is stopped using the product class room. We contacted byju’s training center as well as cancellation team for cancel my emi plan and they come up with final settlement. I already paid through banking and got payment successful and got reference number. This is happened last month 18th august 2019. After my payment done, i am receiving almost every day i am receiving sms plus call.in stead o[censored]pdating from them, again and again...
Complaint comments  Read comments Complaint category Education

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