I had made payment of Rs. 62021.13/- to Byju's through my credit card (Bank of Baroda) on dated 21th Aug-2022 for subscription. but the same is cancelled by me as per policy and I apply for a refund which was duly approved by Byju's on dated 10th September-2022. They advised Shopse to make payment into my account after transferring funds of Rs.58321.13/-(Transaction Id CMS[protected]) after deducting Rs. 3700/- which I received as cash back. But by mistake, in the cancellation request they mention the amount of Rs. 62021.13/- instead of Rs 58321.13/-.
Due to the above reason, Shopse does not process the refund request . I have been trying to resolve this issue since then but did not get any solution. From both sides I am getting the same answer that the same has to be resolved by others.. I don't understand why byjus is not refunding my money. Very unprofessional behavior from byjus. My registered email id is cameenakshi*****[protected]@gmail.com and my order I'd is SO- [protected].
Nov 16, 2022
Complaint marked as Resolved Dear Byju’s team,
I got this mail
The Refund has been cancelled due to less amount transferred from BYJUS, we got a cancellation request of ₹ 62021.13 but the amount was transferred to ShopSe ₹ 58321.13, hence this was canceled.
Please connect with Byjus to reinitiate the refund with correct amount.
from Shopse regarding my refund which has been pending for the last 3 months.. and I am chasing both Byju’s as well as Shopse for the same. Although you had already transferred the same with Shopse of Rs. 58321.13 But the advice given from your end was for Rs. 62021.13 difference between the amount is due to cash Back which is already credited into my account at the time of payment and I am confirming the same. Now, I am requesting you to please make new advice for a refund with the correct amount i.e Rs 58321.13 so that I can get my refund into my account from Shopse.
Your prompt reply will be highly appreciated. As you know I have been trying to resolve this issue for the last three months and now it has become a headache for us.
BYJU's customer support has been notified about the posted complaint.
