BYJU's Complaints & Reviews

Dear Byju’s Support Team,

I am writing to express my concern and seek immediate resolution regarding an unauthorized personal loan that has been activated on my father’s bank account.

My name is Ashutosh, and I had enrolled in your IAS course in September 2022. As per your policy, I made a down payment of INR 5, 000 and received the course materials, including 13 books and a tablet. However, after reviewing...

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Address:

Palakkad Kerala

We enrolled JANVI JEEVAN in the BYJU'S offline program at the PALAKKAD center in KERALA on[protected] only because of offline classes at the centre. Unfortunately, we were recently informed that the PALAKAKD center has closed.(April 2024).
I sent many emails regarding this, but pathetic response from their support
Please help us to solve this

BYJU's customer support has been notified about the posted complaint.

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Address:

Ghaziabad

Two persons from Byju's visited for my daughter (Apeksha Sharma) for free demo class in Feb 24. For this I was asked for the registration on the Byju's website for the premium service with EMI facility on Debit Card.
My registered M.No. [protected].
Dedicated teacher was promised for the student and routine monitoring of student progress was promised. I received the kit with in 7 days. I haven't taken any class through Byju's...

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My son, who is currently in Class XII, has registered with Byjus Online platform since Class VI. I have paid full amount for his online tuition till Class XII CBSE (including JEE NEET). As per the t & c, Byjus are required to send Study materials by post. Accordingly, I have been receiving the study materials till his Class XI. However, despite requesting them several times at [protected]@byjus.com giving details of Student's registered email id, contact number, they did not respond/ send the study materials.

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Address:	Windsor IT Park, Tower - A, 2nd Floor, Sector 125, Noida, Uttar Pradesh 201303 Contact Number +91 9650052904
Website:	byjusexamprep.com

Course purchased on 21 December last year and the counselor punched the wrong course of 12000 after payment. Neither I got my course nor my refundable amount till now 10 May please look at this matter.

Order ID SO-[protected]
Student Name Vineet Kumar
counselor punched wrong course information attached......

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Address:	India
Website:	code.byjusfutureschool.com

My daughter has been left with no teacher for over 6 weeks now with no classes taken. I have complained multitude of time and no action has been taken.

Dishant our counsellor is offering really bad service and persisted only until he took the money from us and has completely ignored all attempt to make contact to resolve issues.

This company practices are unacceptable - mal practice to both teachers and parents....

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Basadaku090909090

from Ganjam, Odisha

May 6, 2024

Regarding EMI cancellation

Address:

Banglore

I have been trying to connect with your cancellation department from last 10 months to cancel my course. But still there is no response from your cancellation team. Everytime they told me that you will get a call back from the cancellation team within 2 hrs, 24 hrs, 72 hrs but I never get a single call from your cancellation team. I can't understand what I am supposed to do. I tried over call, email everything to connect your cancellation...

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Address:	Pallikaranai chennai 600100
Website:	Byjus.com

Hi

We have taken Byjus subscription for 6th to 9 th classes for Rs. 1lak on September 2024.

First they are so active and responsive till i took the subscription. But later i found that the classes are not understanding to my kid.

From last one month no classes are coming to my child. When i called Mr.Teja kuna has responded that classes are crashed soon it may resume.
But they simply sending...

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Address:	3 rd floor , plot no 161 pocket A block 2 sec 17 Dwarka
Website:	www.byju.com

Dear Byju
My Daughter tamaira Thakran was enrolled for a 3 years course for her 6, 7, 8 grade. the first year went fine, classes were happening in time, the second year the situation started getting BAD with occasional classes, no revert at the queries etc .
now 3 year has started & not a single class has been initiated, no one picks the dwarka centre phone number so i went to centre on saturday - it was LOCKED to my surprise...

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Address:	BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
Website:	byjus.com

Dear team,
I'm VIGNESWAR V. I'm recently joined in one year gate course in byjus. My order id is SO-[protected] . Since I didn't not able to concentrate on my studies and my family facing financial issues I went to job. So I have decided to cancel my course. For last one and half month I'm trying to cancel my course but still there is no proper response from byjus team. Every time when I call for my course cancellation they...

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Address:

Think and learn Pvt Ltd 2nd Floor Tower D, IBC Knowledge Park 4/1, Bannerghatta Main Road, Bangalore - 560029 Karnataka

I have purchased the online tab based course for 11th the and 12th together (JEE), paid the money, almost two weeks back.
I was told that the SD Card will be send in 3 or 4 days and after receiving the SD card, activation will be done immediately.

Now I am not able to connect with the sales person, he is not picking the phone and no updates on the product (SD card and activation),

Reference Number BYJUS[protected]...

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Website:

byjus learn.com

We have two classes on Monday and two on Tuesday. One is math and another is Science. But for three weeks the last class on Tuesday which is a science class is meant to be start from 8:00 pm. The class has started but the tutor is absent in the class. These issue is faced by our whole batch even if we try to contact our mentor or customer care it says " Representative is not available." If these issues occur daily then how are we supposed to learn? If things like this happen then we want refund.

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My child follow byju's SD card content for her studies since 6th Grade. she was very satisfied and could read and understand well the concepts she learn. Byju's package is valid for her till 12th Grade. But suddenly we are not able to activate her 10th grade SD card content and she is upset and couldn't progress well. I request the team to work on it at the earliest to get a positive response on this issue.
This is about a child future.
Hope to receive response the earliest possible time.

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Address:

BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India

I paid around 3Lakh for 300 classes for computer coding for my son in Byjus whitehat junior, now unable to access their site & i requested to give back money 2 month before but they were ignoring.

BYJU's customer support has been notified about the posted complaint.

Apr 24, 2024

Updated by Sugana87 The case number for the complaint registered on 29th feb'24 is # 04762086

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Subject: Unresolved Complaint Regarding Byju's IAS Course Order No.[protected]

I am writing to express my deep dissatisfaction with the service provided by Byju's regarding my enrollment in their IAS course. In 2022, I made a one-time payment for the course, which boasted a two-year validity period. Given that I reside in Germany, I additionally paid 30, 000 rupees for the shipment of essential study materials, including a tablet.br...

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Address:

Bengaluru

I have enrolled the byjus course on 20th nov 2023, with in the trail period of 14 days itself i raised mail for cancel the course, from that to till now there's no response from the byjus. I call so many time to the customer service, they were telling, our cancellation representative will connect with you within 72 hours. But still there no response from them also. Please the cancel the byjus course immediately.

BYJU's customer support has been notified about the posted complaint.

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saro t

from Pondicherry, Puducherry

May 16, 2024

Hi,
Still the course is not cancelled yet.
Here I attached the Byju's order id
Kindly cancel the course as soon as possible
[protected]

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manojbegun

from Begun, Rajasthan

Apr 19, 2024

12th jee course online

Address:

BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

I registered my child in the JEE 12th syllabus but I cancelled this course on 18th Dec'23 and I didn't get my refund (Rs. 88000/-). I sent several emails or called support and cancellation team but I didn't get a positive result in the last four months. as per company policy 100% refund when we cancelled with in 15 days. I cancelled after two days.

Jun 12, 2024

Complaint marked as Resolved

My complaints didn't resolve till date. I call and mail continue. Company continue scam with middle class and poor people. Govt not taken any action against to byju's.

BYJU's customer support has been notified about the posted complaint.

Apr 19, 2024

Updated by manojbegun Not refunding my money as per commitment made as well not cancelled my Credit card EMI*

On 18 Dec 2023, emailed to BYJUs cancellation email id and support email id, on 3rd Jan 2024 they told that cancellation processed of 12 JEE Course online classes online package for my child.
We have made payment of Rs. 88 000/- in advance on 16 December 2023. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days. will get back 100% refund.
As we had not received any learning kit and not happy with BYJUs, we have raised cancellation request from 18 Dec 2023 through emails and also by calling at their customer care.
Today 19 April 2024, till date i have not received my refund. Almost daily i am giving emails and daily calling on their customer service, i am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 72 hours "

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I am writing to express my extreme dissatisfaction with my recent experience with BYJU'S. On 21 feb 2024, I purchased a course from your company after being assured by your counselor, Siddhant Singh, that the program included live classes. However, after completing the payment, I discovered that the course only offered recorded lectures.

This misrepresentation is unacceptable. I specifically chose BYJU'S based on the promise...

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Address:

Bangalore

We purchased Byju'a premium app / learning app for our child which is valid from Grade 6 to Grade 12 and is paid fully. Every year, the SD card has to be activated through customer service. Currently, we couldnot activate our child 10th Grade SD card and this hurdles her learning. We want Byju's to respond immediately and take this as urgent matter and sort it out.

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Address:

Goa

The study material is not send for last two years as proposed during the purchase of the product. I had paid 1 lakhs rupees and the product provided was study material containing books, tab and other creative material from std I to Std IV. But i have not recieved from Standard II and Std III.

I have logged the complaint with byju's but there is no response yet.

Please check.

BYJU's customer support has been notified about the posted complaint.

Apr 12, 2024

Updated by Briju02 No responce from byjus

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