BYJU's Complaints & Reviews

This is to inform that I had joined the CAT course in 2023 in BYJU'S where I agreed to have installments but after 2 months of installment. They provided a diwali offer of 35% of discount on remaining amount, we agreed it, and made a payment, but till now we are getting the messages and once got deduction of money for those installments even after these many days and I had also emailed them but no one answered the email nor they had...

It's been noticed that one loan of INR 89129/- (O/s. LXN-J[protected] availed from your company and same is reflecting in my CIBIL. I was availed one course in 2022 and opt-out from the course within a week. It was informed to me that there will be no fee or any charges for the same. However, today I got to know that that there was a running loan of INR 89129/- taken by BYJUS from Aditya Birla Finance on behalf of me.
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I had taken up byjus classes for grade 8, 9 and 10. Now i am not able to access the grade 10 videos. No help available online and offline. How to proceed?

Its the most crucial part of the course. We have shelled in so much of money on this believing the firm! Its so unfair from the company's side that we are not given any kind of help and have abruptly shut down.
Either refund my amount or activate the classes....

My daughter joined Byju's team in the month Feb 2024 and this time your representative was saying to fix schedules for 4 or 5 classes every week and also weekly tests on every Sunday without any excuse. But I have seen no single weekly test taken by your team till date, and no positive response with online classes, even hardly 3 classes managed by byjus without any teacher.
Please suggest us positively.
and please guide...

Since, last year I have been unable to access the course that I had paid for, the SD card seems to not be working, I am unable to login and access the videos. It was resolved for a couple of weeks and lasted for awhile, before it went back to the old way, hence, the problems still persists. I have been unable to contact the support team as the numbers no longer exist and are unreachable. I demand accountability. Either by resolution of the problem by reaching out and enabling the course as soon as possible, or refund what's due, 2 years worth of money (₹48k) that has been cheated from us!

Dear Byju’s Support Team,
I am writing to formally raise a serious complaint regarding my IAS online classes subscription with Byju’s. My details are as follows:
Name: Neeraj Prakash Verma
Registered Mobile No.: [protected]
Subscription Details: Byju’s IAS Online Subscription (2-Year Plan)
Enrollment Date: February 2024
Total Fee: ₹45, 000
Payment Details: ₹10, 000 paid...

I had enrolled my child, Master Aradhya, in Byju’s 2-Year Foundation + JEE (11 & 12 Standard) online live classes. The full course fee of Rs. 137, 775 was paid on 24th July 2023. However, since last year, the online classes have stopped without any updates. Despite multiple attempts to contact their customer support, I have received no response or resolution. We find this highly unprofessional and unacceptable. Since the services...

I got my daughter enrolled as a student in online for Byju's classes in the class 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid 50000 for the 2 years course, I sincerely request to refund back my remaining amount.

I have already requested for the refund but no response from their end. Attached...

Extremely Disappointed with Byju's NEET Program!

I enrolled my daughter in BYJU'S 4-year NEET program with high expectations, but unfortunately, the quality of teaching has been subpar. Despite repeated attempts to reach out for assistance and access study materials, we’ve received no response and are unable to access crucial resources like practice question papers.

This is not the level of service we were...

I got my daughter enrolled as a student in online Aakash + Byju's classes in the class 8, 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid nearly 85000 for the 3 years course, I sincerely request to refund back my remaining amount....

We had registered my daughter for an online class from LKG to class 3
Currently, she is in class 2, half term has been over and she has not yet received the package for class 2
We tried reaching their number and nothing is working. Sent email as well
We have paid the complete package amount abd now not getting the proper material and services. ~~ 50k iNR

We paid Whitehat Jr. for Advanced coding classes on 11th February 2024, but they cheated us and classes never happened. We paid them in full and now no one is responding to our emails, Classes are not happening, teachers are not working as they did not receive their salaries.
We sent emails to Whitehat Jr. team for refunding our money back, but no response received till date.
Whitehat Jr. is a fraud company. We want our money...

Dear Team

My Son G Akhil Kumar joined (order No SO-[protected] dated 27.12.2022) in your Park Hospital Branch for the classroom program for the class 7 to 9 class. For the last 2 year they conducted the offline classes well but from April 24, not a single offline class was conducted. We have made many calls to the branch but there is no response. Even the branch is closed, and nobody is there to respond.

Mainly I joined my son in this branch for offline classroom seasons so that he is able to understand the classes very well and get the clarifications. Please look into this and arrange the offline classes and if not possible then refund the amount

Regards
Ajay

We have registered for Byjus classes on 09/09/2023. My daughter Saanvi Agarwal was registered in 4rt grade. Since we were not satisfied with the teaching pattern we applied for cancellation. Cancellation details: TICKET #693883 sub: Re: Case 49936837. Our refund was approved on 1+6.10.2023, but still they have not refunded our money....

Hello sir/ ma'am,
I have taken a byju's ias course on 17th march 2023 order id - so-[protected] register mob no - [protected] alt no - [protected]
Through abfl but before 15 days i cancelled my course as per byju's return policy still my 1st emi 7342 debited on[protected] toward loan a/c - no [protected] as per the information given by the support team that my loan has been cancelled and my emi will be credited back to my account with in 45 days, but i didn't re. Ceive any amount back from byju's know after a year ago today[protected] again by loan 7342 is debited from my account. I was regularly getting a sms from abfl to maintain the account for futhur emi and also my cibil score decreased. Please help me in this and close my loan asap

In February The fraudster Murari Sharma has insisting me to buy a course but we have not get the facility and write he is not responding at all and one of your representative has said to me we will get the facility but we have not get yet, just because of [censored] behaviour, kindly please cancel my course.my EMI is deducting continuously and byjus all staff is also not responding.

My Name-Ajit kumar singh
Mobile no-[protected],
Order detail-[protected]

I have taken subscriptions for two years for my daughter in march 2023 for
Class 2 and class 3
This march they were supposed to deliver material for class 3
It’s been 6 months I have been constantly calling them and raised complaint but nothing worked

Hi,

I had enrolled my son for byjus classes, before joining I clarified that he can attend classes only from 8-9 PM only, Salesperson Shabez from Byjus insisted to join a google meet call and told all meeting recorded, and in same meeting I raised concern on timing and he promised that this will be taken care . this happened on 15th May 2024. After that I followed almost 2 months to schedule classes on time, call center reps from Byjus fought with me on time and told this is how you need to manage, the person ( Shabez) stop responding to queries, after multiple follow up finally Byjus had scheduled classes but again after few weeks they have changed timing to 5-6 that is really not possible.

All possible contact numbers of Byjus mentioned on Byju's site and on internet not working, sales man who sold me package disappeared.

I requested for call back but no one contacting, this is really fraud and everyone disappeared form Byju's after taking money.

Subject: Complaint Regarding Inability to Access Byju's Classes and Request for Refund

Dear www.consumercomplaints.in Team,

I hope this message finds you well. I am writing to express my dissatisfaction and frustration with the services provided by Byju's. Since March, I have been unable to join my scheduled classes, and despite numerous attempts to resolve this issue, the company has been unresponsive and unhelpful.

I have contacted Byju's customer support multiple times, and each time, I have been assured that the problem will be addressed. However, these assurances have not resulted in any tangible action, and I am still unable to access my classes. This persistent issue has significantly hindered my learning experience and caused me considerable inconvenience.

Given the lack of resolution and the company's continued failure to provide the services I paid for, I am requesting a full refund of the amount paid for the classes. I believe this is a fair request considering the circumstances and the prolonged period during which I have been unable to access the services.

I would appreciate your assistance in facilitating this process and ensuring that my complaint is addressed promptly.

Thank you for your attention to this matter.

Sincerely,

[Faiyaz alam]
[byjus-fariq ayaz class 8]

This is to inform you to please Cancel and Refund the amt of Rs.12000 at the earliest, as discussed with the centre manager Mr. Shahbaz Mahalakshmi layout center regarding the booking of Byju's classes registered on 13th January 2024 in the name of Smruthi Prashanth requesting you to cancel our booking on priority basis due to unforeseen exams scheduled in our ward's school, it would be hectic for her to manage school schedule,...