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BYJU's Complaints & Reviews

byjus.com
1.7
Updated: Jun 19, 2025
Complaints 4207
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1429
Unresolved
2778
So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝
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BYJU's reviews & complaints(4207)

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G
Gousiya Muskan
from Delhi, Delhi
Jun 19, 2025
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Getting amount deducted even after a full payment is done

Address: I

This is to inform that I had joined the CAT course in 2023 in BYJU'S where I agreed to have installments but after 2 months of installment. They provided a diwali offer of 35% of discount on remaining amount, we agreed it, and made a payment, but till now we are getting the messages and once got deduction of money for those installments even after these many days and I had also emailed them but no one answered the email nor they had...
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Rajendradsa
from Dausa, Rajasthan
Jun 14, 2025
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Loan dispute

Address: Dausa

It's been noticed that one loan of INR 89129/- (O/s. LXN-J[protected] availed from your company and same is reflecting in my CIBIL. I was availed one course in 2022 and opt-out from the course within a week. It was informed to me that there will be no fee or any charges for the same. However, today I got to know that that there was a running loan of INR 89129/- taken by BYJUS from Aditya Birla Finance on behalf of me.
br...
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Mohana Balakrishnan
Jun 6, 2025
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Unable to access grade 10 courses from learn station

Address: Kallakurichi
Website: byjus offline learning

I had taken up byjus classes for grade 8, 9 and 10. Now i am not able to access the grade 10 videos. No help available online and offline. How to proceed?

Its the most crucial part of the course. We have shelled in so much of money on this believing the firm! Its so unfair from the company's side that we are not given any kind of help and have abruptly shut down.
Either refund my amount or activate the classes....
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Nitin Kumaarr
from Chandigarh, Chandigarh
Jun 3, 2025
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More than 1 year no response from byju's classes or any representative

Address: H NO 57 ST NO 2 JASSIAN ROAD,SURINDER PARK HAIBOWAL KALAN,

My daughter joined Byju's team in the month Feb 2024 and this time your representative was saying to fix schedules for 4 or 5 classes every week and also weekly tests on every Sunday without any excuse. But I have seen no single weekly test taken by your team till date, and no positive response with online classes, even hardly 3 classes managed by byjus without any teacher.
Please suggest us positively.
and please guide...
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Rekha Panwar
Jun 2, 2025
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Since, last year I have been unable to access the course that I had paid for, the SD card seems to not be working, I am unable to login and access the videos. It was resolved for a couple of weeks and lasted for awhile, before it went back to the old way, hence, the problems still persists. I have been unable to contact the support team as the numbers no longer exist and are unreachable. I demand accountability. Either by resolution of the problem by reaching out and enabling the course as soon as possible, or refund what's due, 2 years worth of money (₹48k) that has been cheated from us!
BYJU's customer support has been notified about the posted complaint.
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    N
    Neeraj Prakash Verma
    Apr 3, 2025
    May 29, 2025
    This thread was updated on May 29, 2025
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    Legal notice regarding ias online classes subscription

    Address: 406 AMAR NAGAR C GALI NO 5

    Dear Byju’s Support Team,
    I am writing to formally raise a serious complaint regarding my IAS online classes subscription with Byju’s. My details are as follows:
    Name: Neeraj Prakash Verma
    Registered Mobile No.: [protected]
    Subscription Details: Byju’s IAS Online Subscription (2-Year Plan)
    Enrollment Date: February 2024
    Total Fee: ₹45, 000
    Payment Details: ₹10, 000 paid...
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    H
    Hemant Kadu
    Feb 13, 2025
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    Refund request for unfulfilled byjus course

    Address: Benagluru, Karnataka

    I had enrolled my child, Master Aradhya, in Byju’s 2-Year Foundation + JEE (11 & 12 Standard) online live classes. The full course fee of Rs. 137, 775 was paid on 24th July 2023. However, since last year, the online classes have stopped without any updates. Despite multiple attempts to contact their customer support, I have received no response or resolution. We find this highly unprofessional and unacceptable. Since the services...
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    D
    dhanalaksha
    from Chennai, Tamil Nadu
    Feb 5, 2025
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    No class taken for 9th and 10th std, paid for rs.50000, requesting refund

    I got my daughter enrolled as a student in online for Byju's classes in the class 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid 50000 for the 2 years course, I sincerely request to refund back my remaining amount.

    I have already requested for the refund but no response from their end. Attached...
    +1 photos
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    P
    PAnuja
    Jan 22, 2025
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    Not able to access content

    Extremely Disappointed with Byju's NEET Program!

    I enrolled my daughter in BYJU'S 4-year NEET program with high expectations, but unfortunately, the quality of teaching has been subpar. Despite repeated attempts to reach out for assistance and access study materials, we’ve received no response and are unable to access crucial resources like practice question papers.

    This is not the level of service we were...
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    S
    Salim7788
    from Varanasi, Uttar Pradesh
    Jan 15, 2025
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    Classes not going on from many months, and no communication.

    Address: Bengaluru

    I got my daughter enrolled as a student in online Aakash + Byju's classes in the class 8, 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid nearly 85000 for the 3 years course, I sincerely request to refund back my remaining amount....
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    V
    VENUMADHAVAN.
    Dec 15, 2024
    Feb 1, 2025
    This thread was updated on Feb 1, 2025
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    Regarding EMI cancellation

    Address: Banglore

    I have been trying to connect with your cancellation department from last 12 months to cancel my course. But still there is no response from your cancellation team. Everytime they told me that you will get a call back from the cancellation team within 2 hrs, 24 hrs, 72 hrs but I never get a single call from your cancellation team. I can't understand what I am supposed to do. I tried over call, email everything to connect your cancellation...
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    S
    Snehal kalkhair
    from Pune, Maharashtra
    Nov 8, 2024
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    Refund

    Address: Pune, Maharashtra

    Hello my name is Snehal Kalkhair. I purchased 2 years SSC and railways exams plan for myself[protected]
    Order ID- 40fcd[protected]os-00.
    Earlier I was facing issue in accessing for some notes of the chapter, and after an year I thought there will be atleast recorded classes but now the recorded classes has also removed from this app and from last 4-5 days I am unable to open app itself it says server is down. When I checked...
    +1 photos
    +1 videos
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    S
    Soorg
    Oct 22, 2024
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    We had registered my daughter for an online class from LKG to class 3
    Currently, she is in class 2, half term has been over and she has not yet received the package for class 2
    We tried reaching their number and nothing is working. Sent email as well
    We have paid the complete package amount abd now not getting the proper material and services. ~~ 50k iNR
    BYJU's customer support has been notified about the posted complaint.
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      M
      M A Shedge
      Oct 20, 2024
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      Paid Whitehat Jr. For advanced coding course but classes did not happen

      Address: Byju's Whitehat Jr.

      We paid Whitehat Jr. for Advanced coding classes on 11th February 2024, but they cheated us and classes never happened. We paid them in full and now no one is responding to our emails, Classes are not happening, teachers are not working as they did not receive their salaries.
      We sent emails to Whitehat Jr. team for refunding our money back, but no response received till date.
      Whitehat Jr. is a fraud company. We want our money...
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      J
      JOSEPH VINO T
      Oct 19, 2024
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      Byjus taken my money without my knowledge

      Address: RAMALINGA NAGAR THIRD STREET

      Name:Joseph vino - Madurai .
      My daughter(Steffy rio J) completed byjus course in academic year 2023-24.
      My daughter's application Number is [protected].
      I had completed the total payment before 23 Aug 2023 by ECS and got NOC.
      But Byjus sent every month EMI SMS to my mobile number . Byjus says that is technical issue No problem.
      But after one year on 08/10/24 Byjus taken ₹6413 from my TMB account .br...
      +3 photos
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      S
      salimmalikdurgam
      from Anantapur, Andhra Pradesh
      Oct 6, 2024
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      Loan amount cancellation and refund and NOC document

      Account number - [protected]
      Mobile number - [protected]
      student name - D. Ajmal
      Registered mail - [protected]@gmail.com
      I have taken a course in byjus in 2022 and i cancelled at that time only. but the loan amount is still active upon me because of this my cibil score got effected and also overdued 29999, i have not at all used the course, because of this i am not getting any loan. You also deducted 2 emis....
      +4 photos
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      G
      G Ajay
      Oct 2, 2024
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      Address: Park Hospital Branch

      Dear Team

      My Son G Akhil Kumar joined (order No SO-[protected] dated 27.12.2022) in your Park Hospital Branch for the classroom program for the class 7 to 9 class. For the last 2 year they conducted the offline classes well but from April 24, not a single offline class was conducted. We have made many calls to the branch but there is no response. Even the branch is closed, and nobody is there to respond.

      Mainly I joined my son in this branch for offline classroom seasons so that he is able to understand the classes very well and get the clarifications. Please look into this and arrange the offline classes and if not possible then refund the amount

      Regards
      Ajay
      BYJU's customer support has been notified about the posted complaint.
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        M
        [email protected]
        from KOLKATA, West Bengal
        Sep 16, 2024
        Mar 10, 2025
        This thread was updated on Mar 10, 2025
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        We need refund of our money

        We have registered for Byjus classes on 09/09/2023. My daughter Saanvi Agarwal was registered in 4rt grade. Since we were not satisfied with the teaching pattern we applied for cancellation. Cancellation details: TICKET #693883 sub: Re: Case 49936837. Our refund was approved on 1+6.10.2023, but still they have not refunded our money....
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        N
        nazmi
        from MANGO, Jharkhand
        Sep 16, 2024
        Sep 17, 2024
        This thread was updated on Sep 17, 2024
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        Address: BANGALORE
        Website: www.byjus.com

        Hello sir/ ma'am,
        I have taken a byju's ias course on 17th march 2023 order id - so-[protected] register mob no - [protected] alt no - [protected]
        Through abfl but before 15 days i cancelled my course as per byju's return policy still my 1st emi 7342 debited on[protected] toward loan a/c - no [protected] as per the information given by the support team that my loan has been cancelled and my emi will be credited back to my account with in 45 days, but i didn't re. Ceive any amount back from byju's know after a year ago today[protected] again by loan 7342 is debited from my account. I was regularly getting a sms from abfl to maintain the account for futhur emi and also my cibil score decreased. Please help me in this and close my loan asap
        +5 photos
        BYJU's customer support has been notified about the posted complaint.
        Sep 17, 2024
        Updated by nazmi         Please update my quaries
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          S
          [email protected]
          Sep 13, 2024
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          Address: 31, Bijoy kumar mukherjee road SALKIA HOWRAH-711106

          In February The fraudster Murari Sharma has insisting me to buy a course but we have not get the facility and write he is not responding at all and one of your representative has said to me we will get the facility but we have not get yet, just because of [censored] behaviour, kindly please cancel my course.my EMI is deducting continuously and byjus all staff is also not responding.

          My Name-Ajit kumar singh
          Mobile no-[protected],
          Order detail-[protected]
          BYJU's customer support has been notified about the posted complaint.
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