BYJU's Customer Care
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 63%
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936
COMPLAINTS

BYJU's Customer Care

Think & Learn Pvt. Ltd.

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Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
83
down
45

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



View More Information...

Customer satisfaction rating
63%
Complaints
936
Pending
0
Resolved
589
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's related photos (39)

BYJU's Complaints & Reviews

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Byju's — regarding byju's learning product

 Anilkkm on Feb 22, 2019
I have taken byju's product for class 9 and the marketing man told us that the product is mutual for both side, i.e if we will not interested then within 15days the product will returned back or if the institute will see that the product is not used properly byju's will returned back .After so many follow up to institute to returned it but the institute is not taking back and giving allegation that 15 days already over and the same payable in EMI .We have already told to deduct the suitable amount for class 9 and returned back the amount .The company is cheating and the marketing man are cheating...
Complaint comments  Read comments Complaint category Loans

Byju's — no refund initiated - cheated by byju's

 d_babu on Feb 19, 2019
Received the product on december 18 as per the agreement of 15 days trial.. On december 28th (10th day) i have called my sales person but no answer, so i informed him through whatsapp message for my cancellation. He confirmed that he had informed to bangalore team and no response after few days and no response for my calls and not picked. After some days messaged me that he will check and get back to me. Again no response for my messages..

When i informed to mentor about this but they informed that we have not received cancellation notice before 15 days, hence we can't do anything...
Complaint comments  Read comments Complaint category Education

Byju's — product refund and policies - too shady and hidden

 kaytee1982 on Feb 19, 2019
My son downloaded the byju's app and started studying on it initially. Post few days i got a call from byju's to avail the premium subscription. Few days later a counsellor from byju's came to our house and he told us about the course for the students we were impressed by that and he told me that if we bought the course it would be very helpful for my son studies.

So we agreed for taking that course of class 6 to 10 then he told it would cost 80000 inr post he did analysis of my kid. Thankfully our initial payment failed for the full amount and then he suggested that we should lock...
Complaint comments  Read comments Complaint category Institutes

Byju's — order cancellation and rude behavior and refund declined

 Bsunilbk 123 on Feb 18, 2019
After multiple forced sales, i brought the subscription for my son for class 4 to 8, after few days i found product not making sense and it no way meeting the requirements. I called on 15th day and sent a mail on 17 the day, but refund is denied
Even our hr head feel cheated by then false commitment by byju personal.
Order no - byju[protected]...
Complaint comments  Read comments Complaint category Education

Byju's — misleading and not processing of refund

 karishmakotwal on Feb 18, 2019
A fraud was conducted by the BYJU”s in the name of trail and refund of their learning tablet.

Suddenly one day I received a call from Byjus and they requested me for a session with their educational counselor named Akhilesh for advising my child and providing a scholarship program of their learning course at a subsidized price.
It was explained to me that if the program doesn’t work for my child it will be refunded within 1 month. And there is 15 days trail period from the day your child start using the tablet he will be tracked and contacted that if the child is reading...
Complaint comments  Read comments Complaint category Education

Byju's — order cancellation

 bsunilbk on Feb 18, 2019
Subscription purchased for my son for class 4 to 8, later on i found that product is not useful and not meeting my requirements, hence i called the call center on 15th day and there after i got called back saying i cannot returned the product and the need to pay for it
Even after writing mail and phone call, no one is responding and willing to cancel....
Complaint comments  Read comments Complaint category Other

Byju's — registration cancellation

 Sanjeet05 on Feb 18, 2019
Please see the below informestion about registration document as wll. Unfortunately i want to cancellation my byju's registration of abhikesk and must be postpone.
I sincerely apologize for the in conversations
Name - abhikesh gupta s/o sanjay gupta
Cash de - 12500
Registration date[protected]
Add - 199/6 vijay nagar
Kanpur 208005
Mo-[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Byju's — byju's programme not satisfactory

 Ashwini Bhelkar Kshirsagar on Feb 17, 2019
I have purchased from byjus 6 to 12 std programme for 1 lakh. I had paid 15000 already. Remaining balance will be taken from my bank account by ecs by byjus. As i found it is only marketing scam i am not interested is this product. Counceller told me i will get worksheets according to my child's school syllabus. But when i asked mentor for worksheet she told she can't provide it. As 1 lakh cost is for tablet and memory cards only. None of byjus mentors will know your childs std in which child study... How child is performing in school. This is only a marketing company. I don't believe they r interested...
Complaint comments  Read comments Complaint category Education

Byju's — cancellation registration

 Sanjeet05 on Feb 16, 2019
— forwarded message —
From: sanju
Date: sat, 16 feb 2019, 12:22 am
Subject: re: cancellation byju's registration
To: byjus support,

Hi team,

Hope you are doing good!

I would like to inform you that i have sent the email for registration cancelation and got the confirmation in that confirmation the person said that he/she was not ready to process the cancelation request, so i approced him again but he/she got very irate and said that “i will not go to process the cancelation request” and threatened me for life or...
Complaint comments  Read comments Complaint category Banks

Byju's — cat course from byju's

 Urja Chawla on Feb 15, 2019
I purchased the byjus tablet last year in july and paid rs40, 000 for half year. I stated that i will renew this next year because i am talking this for trial basis as i was in 1st year and my main aim is to crack cat 2019. She assured me that i only have to pay rs 10, 000 more and my whole course will be revised. But now when i called the company for the extension they said it will cost me rs 15000. I called the counsellor who gave me the cat course last year and she said that i am no more associate with byjus and i can't do anything. I tried everything. I asked every person that this is wrong...
Complaint comments  Read comments Complaint category Education

Byjus — byju's tablet learning course

 Sojanmathew on Feb 14, 2019
I had purchased the tablet learning course around 20 days ago. We tried to use it. But we experienced some technical hiccups. My daughters were taking a lot of time to sort it out. We tried to contact them on a couple of occassions, but we couldn't get connected.
Being dissatisfied with the lukewarm response and customer service, we decided not to use it. Because we were told by the representative who visited our place and pursuaded us to purchase it that if we don't use it adequately in the first 15 days, it would be taken back.
As soon as i received the consignment i informed the...
Complaint comments  Read comments Complaint category Education

Byju's — cancellation

 Sirisha P on Feb 13, 2019
I took the BYJU'S subscription in the month of Dec18. After 7-10 days of receiving the kit, I raised a request for cancellation as my daughter was not utilizing it properly. A lady called me and asked me to try for some more days. When I rejected as I will not be able to cancel the subscription after 15 days, she assured me that cancellation can be done at any time and i will be given full refund as I made the cancellation request before the given period of time, to which I agreed and decided to give a try.
Again within a week(22ndDec18) of our conversation, I sent a mail for cancellation...
Complaint comments  Read comments Complaint category Education

Byju's — byju's complaint

 devkijaiswal on Feb 12, 2019
Complete fraud business and suggest other parents to stop it. The policy of the company is so bad.

Initially they said that they will assign a mentor, but the mentor never calls up and discusses on the topics and also no proper guidelines. Even no one is paying attention on it.

Within 1st 15 days nobody will call you. After that when they call they say they can't refund the amount because 15 days is over. Its not worthy for us.

I am not interested in the course because i don't see the approach and concepts are correct and beneficial to me. Within first...
Complaint comments  Read comments Complaint category Education

Byju's — cancellation of my child for upsc course and std 5 th to 12th course

 pusan on Feb 11, 2019
Sir/madam i got my child enrolled in (Rishi raj in upsc course and amrit raj in std-5th to std-12th) in your courses i fulfilled all the necessities and also paid the fee. But now, i am moving to cancel because my children don"t want to study now these type mail will always sent you before our correspondence by mail.
Therefore, i request you to cancel my admission and revisit my advance fee payment so that all the requirements are done duly on time.in the mean time i am going to contect cunsumer helpline or block the emi through bank transection

I will be highly obliged to...
Complaint comments  Read comments Complaint category Business & Finances

Byju's — not refunding my money

 Gulliya Naman on Feb 9, 2019
We received a call from mr. Shubham chaudhary of byjus. He told my parents that he will take my test and analyse me.
He also mentioned that he was coming from bangalore and will return the same day. He convinced my parents to purchase this package for me. But after 3 or 4 days, i didn't found it useful. I asked him on 10th day to help me return the tablet. He said ok and he will help me. But later he blocked my mobile number and didn't even replied my single message. When we approached the team, they said that its whole my fault. I even gave them my proofs but they just refused with no excuse....
Complaint comments  Read comments Complaint category Education

Byju's — about quizzo

 HIMANSHU LAKHMARE on Feb 9, 2019
Please solve the problem of quizzo whenever i start the quiz it only says that something went wrong please try again so please solve this so that i can play quizzo i also tried to clear the data of the app and also tried to redownload it but it says that something went wrong so this is very irritating and i want clear app so please solve this equation problem i hope you will solve thinking...
Complaint comments  Read comments Complaint category Online Games

Byju's — non refund of loan amount to capital float

 deepeshg25 on Feb 9, 2019
Had made a down payment of rs 5000/- for byju's course material on 15 th december 2018.. Rest 90000/- had to b given by loan from capital float.. But before the dispatch of the course material i had cancelled the order on 29.12.18.. I had also mailed capital float to stop the disbursal of the loan the same day. But capital float disbursed the loan amount to byju's on 4.1.19. On my repeated requests, my down payment of rs 5000/- has been refunded.. But the loan amount of rs 90000/- has not yet been refunded despite my repeated reminders.. And capital float has started to deduct the emis..
I...
Complaint comments  Read comments [1]Complaint category Business & Finances

Byju's — cancellation denied by the company

 roak on Feb 8, 2019
My son being selected on byjus exam conducted in our appartment in madurai, the company offered the product for trial period for 15 days and asked to try the product if not satisfied return them back. We called the team on the 3 rd day of its arrival to cancel the product. They did not give any proper reply to us but just sending the message that "we will call within 24 hrs". Cancellation mail has also been sent thrice to the company but no proper measures has been taken but i receive only false promises, and now the 1st month due has been generated. Kindly close the scheme immediately. We are very...
Complaint comments  Read comments [1]Complaint category Products & Services

Byju's — my emi refund and cancellation of my emi

 Raghu Marisidde gowdana doddi on Feb 7, 2019
I am Raghu M S, I had taken Byjus coaching classes for UPSC as I desired to have the best career. So I heard BYJU's is good, later I joined the institution. But later due to some issues I was not able to attend the classes. Later I asked for cancelation of my classes and refund my EMI payment for the same. I has first put mail to Byjus team in the month of December first week. But still today I have not received my EMI back nor my EMI cancelation is done. I have put several mails more than 60 plus mails to them. But not even till now they have taken action. They reply telling that it will be done....
Complaint comments  Read comments [1]Complaint category Education

Byju's — byju's 11th-12th standard course

 D_H on Feb 6, 2019
Complete fraud business. The policy of the company is so bad.
I will not be giving details of the order no. Here because of my personal security reasons.

Initially they said that they will assign a mentor, but the mentor never calls up and discusses on the topics, the mentor herself is so poor in her concepts and also no proper guidelines.

Within 1st 15 days nobody will call you. After that when they call they say they can't refund the amount because 15 days is over.

I am not interested in the course because i don't see the approach and concepts...
Complaint comments  Read comments [1]Complaint category Institutes

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