BYJU's
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 51%
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2589
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BYJU's Customer Care

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Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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157

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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51%
Complaints
2589
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0
Resolved
1314
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Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's Complaints & Reviews

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I have purchased 5 years subscription by paying 78000, on the day 2 itself we have requested for cancellation and we have received a call from Diksha where she wants to talk to my kid to confirm for cancellation.

Reference ticket number: 22737078

This is embarrassing situation I have faced today, I have told her that he cannot speak on phone. Even though wit this reason she is not accepting cancellation.

This is a request to cancellations and refund team, to look into my issue and refund my amount ASAP as I am badly in need of money.

Do not harass me for giving back my heard earned money.

Regards,
Nikhil Dosapati
Sep 25, 2021

Complaint Status

BYJU's customer support has been notified about the posted complaint.
Please accept cancellation ASAP and refund my money.
The kid is 3.5 years old and we have subscribed for LKG to 3rd class. Request to cancel and refund.
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    I want to know did we make a mistake if we have downloaded the app of Byjus. What kind of staff Byju's is hiring, is it without...
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    We rae not satisfied with this as no improvement in kids. So would like to discontinue the service for both the kids
    Order ID: SH01-SS01-[protected]
    ORDER ID: SH02-SS01-[protected]
    Sep 25, 2021

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      Dear Team,

      I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation...
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      Byju's — Refund not received [Resolved]

      Dear Team,

      I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation...
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      I was purchased the product 3 months back, I paid 5000 rupees Initially after every month they said monthly EMI 2002 rupees...
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      I have download byjus app for studying purpose i didn't found useful so i deleted the app, the byjus staff call and asked...
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      Not to receive of my refund money.
      Sep 23, 2021

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        I have return to the all products received from the byjus, like tablet and some books and byjus call to me about confirmation...
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        Hello, I am Mahesh meena father of nandini meena.
        my daughter nandini meena purchased this course 30 April and these...
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        We had purchased a package for zoya bari and hayah bari for pre-medical exams in sep 2020. Wei paid rs 1, 50, 000/- for the...
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        Support team is harassing me over the call for cancelling the byjus subscription,
        Even after explaining the issues my kid is facing, the representative is telling when she is doing online classes why can't my kid do byjus sessions online, she is enforcing us to continue the subscription even if we are not interested.
        Sep 22, 2021

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          Dear BYJUS Team,

          We are transferring EMI amount 66000rs for one year BYJU'S classes. But we are not satisfied...
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          Dear BYJUS Team,

          We are transferring EMI amount 66000rs for one year BYJU'S classes. But we are not satisfied...
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          I have taken the course for my kids 2nd and 6th class and paid full payment for all courses. But when I read the review of byju course found very worst so I cancel the order by sending the mail to [protected]@byjus.com and received the reference no 22403320 on date 13.09.2021. but I am not received my refund. Received only call for continue the course only.

          I am not interested in course I clearly denied for course.

          Kindly arrange my 137000 to my account at urgent basis.
          Sep 20, 2021

          Complaint Status

          BYJU's customer support has been notified about the posted complaint.
          Dear Team,

          My refund still not received. I am not able understand the how much time take for refund my amount.

          Request to kindly look into the matter and do the needful at urgent basis.
          Dear Team,

          I am taking the follow for cancellations since 13.09.2021, you have clearly mentioned on cancellation policy any customer can cancel the order with in 15 days and I have cancelled the order with in 1 days.

          I am chasing for refund since 13 sep 2021. If you are acknowledging the customer request with in 11 to 12 days and taking next 20 -28 days settle the refund to customer. It is not good sign for good organization.

          I am daily receiving call form byju team for retaing the course. I am also thinking about the same. Yesterday I have received the call from Mr Nadeem Ahmad and I am giving promise to him, I will continue with my one child. First you arrange the student name and address for Karnal.

          But after his call I have received the mail you will receive the money 20 to 28 days. I am totally disappointed and my mind creating the bad image of byju.
          Even every staff who call me assured me you will received your money with in 2 or 3 days maximum.

          When my refund request is accepted I am so happy, this is brand who acknowledging my request immediately and I am expecting my refund process with in time frame.

          After the said mail I am totally disappointed.

          Request to you kindly arrange my money immediately, I am very thankful to you.

          Regards
          Neeraj Kumar
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            Dear sir/madam,

            Sir i had paid an amount of 5000 on 22 august and 3000 on 24 aug to byjus's to join live classes...
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            Sir,
            I request you that I do not want to continue with byjuslearning programme. Initially, I told us that I have to pay Rs 1250/ per month for the the course can not pay the same time.But I have economic conditions very bad.Sir we are not in a condition to pay as of now.when I said to him, that I requested to take the course. But Mrs.Shreyashi Dey pressurized, forced us to agree for verification and to do the verification frist then accept the course and return it back within 15 days.So kindly take your course(tablets and study materials) back and return back advance payment as soon as possible. Kindly look into the matter do the needful as soon as possible. Thank you. Yours faithfully, , , , , Subhas Chandra Sarkar.Date-17/09/2021
            Sep 17, 2021

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            BYJU's customer support has been notified about the posted complaint.
            Emergency as soon as possible
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              I downloaded the app to register for KBC. we got option to register only for one day on 10th Sept and that day we gave quiz twice after that on 11th Sept we didn't get the quiz option active. After that i started getting calls that i have downloaded the app and saw few videos so if i want to buy course for my child. i told them i am not interested in buying any course, videos are nice but don't want any tuition right now. after that twice in a day or minimum once in a day i am getting calls, the moment we watch any video on app next day we get call. You kept videos open for all, if you want people to buy then don't keep the app free we will not download. But Byju's can't force people to buy their tuitions by calling just because we watched their free videos. Byju's told me that they have campaign going on so if you watch video you will get a call. this is wrong, you can't force someone to buy their courses, then don't keep your app free we will not download in the first instance. Providing mobile numbers i got call from BYJU's ([protected], [protected]
              Sep 17, 2021

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                I want to cancel this programme and surrender my byjuslearning EMI
                Sep 17, 2021

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                  Hi, I have raised a complaint here and I got a call from a Fraud member Rahul Tripathi asking for my Card details and other...
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