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BYJU's Complaints & Reviews

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Updated: Feb 5, 2025
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BYJU's reviews & complaints(4181)

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D
dhanalaksha
from Chennai, Tamil Nadu
Feb 5, 2025
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No class taken for 9th and 10th std, paid for rs.50000, requesting refund

I got my daughter enrolled as a student in online for Byju's classes in the class 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid 50000 for the 2 years course, I sincerely request to refund back my remaining amount.

I have already requested for the refund but no response from their end. Attached...
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Salim7788
from Varanasi, Uttar Pradesh
Jan 15, 2025
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Classes not going on from many months, and no communication.

Address: Bengaluru

I got my daughter enrolled as a student in online Aakash + Byju's classes in the class 8, 9, 10, but from class 9 onwards the classes got stopped and no communication has been made from there side, whenever calling no respond has been made from there side, I have paid nearly 85000 for the 3 years course, I sincerely request to refund back my remaining amount....
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SangramPa
Jun 28, 2024
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Cancellation of subscription and refund delays

My ward Naman Kumar Parida, got subscription for Byju's tuition center at Pimple Saudagar, Pune in April 2024, for classes 9th and 10th Since then there was no offline classes happened. Whenever I called and enquired, they said they will be starting next week. In June there were no online classes for 2 weeks as well and when I tried to reach out the tuition center no body was answering the calls.
On 19th June 2024 I went to the tuition...
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Kirtisingh2551
from Bareilly, Uttar Pradesh
Jun 25, 2024
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Tablet

In byju's exam prep, live lectures that get recoreded, when i am trying to re-watch them any other time they are not playing ... It is showing vtt error I tried re-installing the app restarting the tab even logging in and watching on another device and on chrome same problem is still there . Please try resolving this issue as soon as possible....
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Tushar Damodar Patil
Jun 22, 2024
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Address: Chintamani Bungalow, Devaji Nagar, Chowgaon road behind APMC Market Satana

Abhinav Tushar Patil 7th class CBSE syllabus micro memory card, credit Gauri Tushar Patil 2nd class books not received yet and though complained on email frequently not a single reply. I will complain to The Consumer court against your BYJU'S team and after that I will register FIR against you if not resolved within 7 days.
BYJU's customer support has been notified about the posted complaint.
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    A
    Ahutosh Yadav
    Jun 16, 2024
    Jun 16, 2024
    This thread was updated on Jun 16, 2024
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    urgent request for cancellation and refund of unauthorized personal loan

    Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

    Dear Byju’s Support Team,

    I am writing to express my concern and seek immediate resolution regarding an unauthorized personal loan that has been activated on my father’s bank account.

    My name is Ashutosh, and I had enrolled in your IAS course in September 2022. As per your policy, I made a down payment of INR 5, 000 and received the course materials, including 13 books and a tablet. However, after reviewing...
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    Jeevan Prakash v
    Jun 14, 2024
    Jun 17, 2024
    This thread was updated on Jun 17, 2024
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    Address: Palakkad Kerala

    We enrolled JANVI JEEVAN in the BYJU'S offline program at the PALAKKAD center in KERALA on[protected] only because of offline classes at the centre. Unfortunately, we were recently informed that the PALAKAKD center has closed.(April 2024).
    I sent many emails regarding this, but pathetic response from their support
    Please help us to solve this
    BYJU's customer support has been notified about the posted complaint.
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      J
      Jai12krishan
      Jun 6, 2024
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      6th Grade BLC

      Address: Ghaziabad

      Two persons from Byju's visited for my daughter (Apeksha Sharma) for free demo class in Feb 24. For this I was asked for the registration on the Byju's website for the premium service with EMI facility on Debit Card.
      My registered M.No. [protected].
      Dedicated teacher was promised for the student and routine monitoring of student progress was promised. I received the kit with in 7 days. I haven't taken any class through Byju's...
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      A
      May 22, 2024
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      My son, who is currently in Class XII, has registered with Byjus Online platform since Class VI. I have paid full amount for his online tuition till Class XII CBSE (including JEE NEET). As per the t & c, Byjus are required to send Study materials by post. Accordingly, I have been receiving the study materials till his Class XI. However, despite requesting them several times at [protected]@byjus.com giving details of Student's registered email id, contact number, they did not respond/ send the study materials.
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      BYJU's customer support has been notified about the posted complaint.
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        Address: Windsor IT Park, Tower - A, 2nd Floor, Sector 125, Noida, Uttar Pradesh 201303 Contact Number +91 9650052904
        Website: byjusexamprep.com

        Course purchased on 21 December last year and the counselor punched the wrong course of 12000 after payment. Neither I got my course nor my refundable amount till now 10 May please look at this matter.

        Order ID SO-[protected]
        Student Name Vineet Kumar
        counselor punched wrong course information attached......
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        M
        Majaroo
        May 6, 2024
        Jun 18, 2024
        This thread was updated on Jun 18, 2024
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        Fraudulent company - upfront money taken but no classes

        Address: India
        Website: code.byjusfutureschool.com

        My daughter has been left with no teacher for over 6 weeks now with no classes taken. I have complained multitude of time and no action has been taken.

        Dishant our counsellor is offering really bad service and persisted only until he took the money from us and has completely ignored all attempt to make contact to resolve issues.

        This company practices are unacceptable - mal practice to both teachers and parents....
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        B
        Basadaku090909090
        from Ganjam, Odisha
        May 6, 2024
        Jun 16, 2024
        This thread was updated on Jun 16, 2024
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        Regarding EMI cancellation

        Address: Banglore

        I have been trying to connect with your cancellation department from last 10 months to cancel my course. But still there is no response from your cancellation team. Everytime they told me that you will get a call back from the cancellation team within 2 hrs, 24 hrs, 72 hrs but I never get a single call from your cancellation team. I can't understand what I am supposed to do. I tried over call, email everything to connect your cancellation...
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        S
        Srinivas_1980
        from Chennai, Tamil Nadu
        May 6, 2024
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        Byjus classes are not understanding and from last one month classes are not coming

        Address: Pallikaranai chennai 600100
        Website: Byjus.com

        Hi

        We have taken Byjus subscription for 6th to 9 th classes for Rs. 1lak on September 2024.

        First they are so active and responsive till i took the subscription. But later i found that the classes are not understanding to my kid.

        From last one month no classes are coming to my child. When i called Mr.Teja kuna has responded that classes are crashed soon it may resume.
        But they simply sending...
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        Address: 3 rd floor , plot no 161 pocket A block 2 sec 17 Dwarka
        Website: www.byju.com

        Dear Byju
        My Daughter tamaira Thakran was enrolled for a 3 years course for her 6, 7, 8 grade. the first year went fine, classes were happening in time, the second year the situation started getting BAD with occasional classes, no revert at the queries etc .
        now 3 year has started & not a single class has been initiated, no one picks the dwarka centre phone number so i went to centre on saturday - it was LOCKED to my surprise...
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        V
        Vigneswar trp
        from Vellore, Tamil Nadu
        May 2, 2024
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        Complaint against byjus for course cancellation and refund

        Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
        Website: byjus.com

        Dear team,
        I'm VIGNESWAR V. I'm recently joined in one year gate course in byjus. My order id is SO-[protected] . Since I didn't not able to concentrate on my studies and my family facing financial issues I went to job. So I have decided to cancel my course. For last one and half month I'm trying to cancel my course but still there is no proper response from byjus team. Every time when I call for my course cancellation they...
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        D
        Danimk
        May 1, 2024
        May 7, 2024
        This thread was updated on May 7, 2024
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        paid money for 11th & 12th tab based jee program, two weeks back, yet to rcve sd card & activation

        Address: Think and learn Pvt Ltd 2nd Floor Tower D, IBC Knowledge Park 4/1, Bannerghatta Main Road, Bangalore - 560029 Karnataka

        I have purchased the online tab based course for 11th the and 12th together (JEE), paid the money, almost two weeks back.
        I was told that the SD Card will be send in 3 or 4 days and after receiving the SD card, activation will be done immediately.

        Now I am not able to connect with the sales person, he is not picking the phone and no updates on the product (SD card and activation),

        Reference Number BYJUS[protected]...
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        S
        S-M
        from Kolkata, West Bengal
        Apr 30, 2024
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        Website: byjus learn.com

        We have two classes on Monday and two on Tuesday. One is math and another is Science. But for three weeks the last class on Tuesday which is a science class is meant to be start from 8:00 pm. The class has started but the tutor is absent in the class. These issue is faced by our whole batch even if we try to contact our mentor or customer care it says " Representative is not available." If these issues occur daily then how are we supposed to learn? If things like this happen then we want refund.
        BYJU's customer support has been notified about the posted complaint.
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          Y
          YAZHU
          Apr 25, 2024
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          My child follow byju's SD card content for her studies since 6th Grade. she was very satisfied and could read and understand well the concepts she learn. Byju's package is valid for her till 12th Grade. But suddenly we are not able to activate her 10th grade SD card content and she is upset and couldn't progress well. I request the team to work on it at the earliest to get a positive response on this issue.
          This is about a child future.
          Hope to receive response the earliest possible time.
          BYJU's customer support has been notified about the posted complaint.
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            S
            Sugana87
            Apr 24, 2024
            Apr 24, 2024
            This thread was updated on Apr 24, 2024
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            Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India

            I paid around 3Lakh for 300 classes for computer coding for my son in Byjus whitehat junior, now unable to access their site & i requested to give back money 2 month before but they were ignoring.
            BYJU's customer support has been notified about the posted complaint.
            Apr 24, 2024
            Updated by Sugana87
            The case number for the complaint registered on 29th feb'24 is # 04762086
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              Subject: Unresolved Complaint Regarding Byju's IAS Course Order No.[protected]

              I am writing to express my deep dissatisfaction with the service provided by Byju's regarding my enrollment in their IAS course. In 2022, I made a one-time payment for the course, which boasted a two-year validity period. Given that I reside in Germany, I additionally paid 30, 000 rupees for the shipment of essential study materials, including a tablet.br...
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