BYJU's Customer Care
Think & Learn Pvt. Ltd.
Customer satisfaction rating: 47%
Submit a Complaint
483
COMPLAINTS

BYJU's Customer Care

Think & Learn Pvt. Ltd.

TwitterLinkedInYoutube
Address
2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road
Bengaluru
Bangalore District
Karnataka
India - 560029

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
65
down
33

Additional info

New Delhi
K-40, Outer Circle, Opposite PVR Plaza, Connaught Place
+91 98 9930 7900

Noida
C-101, Sector 2
+91 98 9930 7900

Mumbai

3A, A Wing, 1st Floor, Vimal Udyog Bhavan, Matunga (W)
+91 92 2110 7899

Chennai
3rd Floor, Sempurna Building, North Usman Road
+91 96 7704 7811

Hyderabad

2nd Floor, Prime Plaza, Himayath Nagar
+91 94 4105 0300

United Arab Emirates
More Ideas General Trading LLC, 301, Al Arif Business Bay, Opp. HSBC, Bur Dubai, Dubai
+971 4351 4995
+971 4358 0998
+971 4351 4998

The Kingdom Of Bahrain

Kensho Knowledge Solutions WLL, Office No. 119, Building 106, Al Ahli Club Complex, Road 20, Abdul Rahman Jassim Kanoo Avenue, Block 331, Zinj, Manama
+973 4351 4995
+973 4358 0998
+973 4351 4998



View More Information...

Customer satisfaction rating
47%
Complaints
483
Pending
0
Resolved
227
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

BYJU's related photos (30)

Complaints with pictures are more trusted and informative    View all

BYJU's Complaints & Reviews

Sort by:

Byju's — unresponsive mentor

 yashsharma871 on Dec 11, 2018
This is to inform you that i've been trying to contact with my mentor since a month or two. But even after repeated calling, all i listen is "press 1 for the call back". I've done it several times but got no calls back! The last time i talked to her was in the month of july. I don't understand the procedure for the queries and phone calls with the prescribed mentors. So it is my sincere request to you that please appoint new mentors for me or ask my mentor to contact with me as i have few questions about my studies in byju's. I hope i won't get to face this problem in future....
Complaint comments  Read comments [1]Complaint category Education

Byju's — software issue

 mamtamishra05 on Dec 11, 2018
A byju's user preparing for jee mains and advanced. My tab stopped working today so i tried to repair it and in that process i rebooted the software. So i lost all my memory and all apps. Later i installed the byju's app from sd card. The app is asking for a pin for activating the app. I checked the whole box given to me but i can't find the password. So can you please help me....
Complaint comments  Read comments Complaint category Education

Byju's — wrong product

 saanjhjha on Dec 11, 2018
Please note that i enrolled my daughter for 8th std package and i paid the fees in full. We got to know after 4 classes that the portions are not icse but cbse. I had placed an order for ICSE. We sent a note to byjus to withdraw. No one got back to us for 3 months nor they are replacing it. Every area manager needs to check with superiors for refund. It's been a year and no refund so far...
Complaint comments  Read comments Complaint category Education

Byju's — packaging issue

 geetbedi on Dec 11, 2018
I ordered the product for jee mains and jee advanced. . Moreover the package was tampered when the marketing guy delivered it at our door step. the pckage did not look new to me or to anyone. it looked liked an old package. The marketing person initially said it would one sd card for both jee mains and jee advanced. It was shocking to see that 2 sd cards (Each 64gb) were given, and the student has to removed and insert, whichever class he needs to learn....
Complaint comments  Read comments Complaint category Education

Byju's — unresponsive cx care

 ronitkumar18 on Dec 11, 2018
I have already paid in full for class 6 and as per the executive the course should have been delivered with-in 18 to 24 hours.
Its been more than 48 hours now.
I have constantly following up with him and there is no proper response and when i raise the issue a ticket is generated by itself and emailed to me.

I haven't received any invoice and payment receipt for my payments made. Can some one look into this seriously as i need the app and videos activated for my kids and also payment received voucher or confirmation.

I strongly recommend not to use...
Complaint comments  Read comments Complaint category Education

Byju's — tab not working

 haritadubey on Dec 11, 2018
I bought this byju cat tablet this january. I opened it today.the date is old. So videos are locked. I am unable to access videos. Message is displayed that correct date by connecting to network. But since nothing can be done in this tablet, i cannot change date and hence videos are not working. Mentor details are not provided by salesperson even after multiple follow ups....
Complaint comments  Read comments Complaint category Education

Byju's — packaging issue

 kumarvarun28 on Dec 11, 2018
My parents bought a course for for me. The product got delivered yesterday. Outer cover was torn and looked like it was repacked. The package inside looks fine. How can we be sure that it is actually fine? How do i make sure that the package inside has everything that i’m actually supposed to receive? I have sent a mail to the academic counselor but have not received any response yet....
Complaint comments  Read comments Complaint category Education

Byju's — delay in refund - more than a month

 Pratip Debnath on Dec 11, 2018
This has been a matter of deep anguish that even after cancelling the registration within trial/assessment period, I am still waiting for the refund.

Application#TNL[protected]

Byjus executive met and explained about the course and requested for a registration with Rs. 3000/-, through cheque. I was assured that if I decide to continue with the course, I can opt for an instalment facility. Otherwise, I have to inform them regarding cancellation and they will not process the auto-debit instruction for instalment.

Despite letting them know(over email and...
Complaint comments  Read comments Complaint category Institutes

Byju's — tab not working

 bhibhasharan on Dec 11, 2018
I bought the product recently and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned...
Complaint comments  Read comments Complaint category Education

Byju's — unresponsive mentor

 pranushareddy1 on Dec 11, 2018
I am cat 2019 student for byju's tablet. I really disappointed with my mentor's lack of response for days together. Even if the response i receive, it doesn't solve my purpose it's a request to ask the mentor to respond with a proper solution or please change my mentor who is more efficient in tackling queries. Please let me know how to mention the name of the mentor without publicly displaying....
Complaint comments  Read comments Complaint category Education

Byju's — tab not working [Resolved]

 mitalijain2312 on Dec 10, 2018
I bought the app recently for my son who is going to 7th standard. Now there is an issue with the lenovo tab as it turns off on its own. This happens even when the battery charge is at 15%. Once we spoke to their customer care and they told us how to fix it. It was working fine for some days. But it has started again. The tablet works fine for 1-2 hours after that it turns off and then he has to charge the tablet in order to use it. We tried calling them and the line is always busy. He has finally started to show some interest in studies. If issues like this persist for a longer time, they will...
Complaint comments  Read comments Complaint category Education

Byju's — delayed delivery [Resolved]

 manishjaiswal1995 on Dec 10, 2018
My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately....
Complaint comments  Read comments Complaint category Education

Byju's — wrong product [Resolved]

 tanvimittal1957 on Dec 10, 2018
I have taken byjus product for my son for 7-10 class. Till the time i paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of ib board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope the brand ambassador mr shahrukh khan is also listening....
Complaint comments  Read comments Complaint category Education

Byju's — damaged product [Resolved]

 damankaur511 on Dec 10, 2018
My son waited for the product for about a month patiently and this is what i get for my patience. My son was very excited on the first day itself after the demo was conducted. The content of the product was good but to my disappointment the things did not work the way it should have considering the fact that byjus is a big brand. We have enrolled for 4 years course as i have received good feedback from my colleague about byjus. Hence i wanted my son to try it too.
Please help us in resolving it asap....
Complaint comments  Read comments Complaint category Education

Byju's — misbehavior of delivery guy [Resolved]

 shubhikaparwar on Dec 10, 2018
We have received the product (Byjus course) through blue dart day before yesterday. This product was worth 13 k. It was a partial cod order wherein the payment of 5k was already done. Rest i had to pay at the door step to the courier guy. I was not there while the product delivery happened. My family received it on behalf of me. When i returned back i was informed that the delivery guy literally shouted at my brother as we did not have change amount to pay him. This is unethical way to treat your cx. This is even beyond harassment....
Complaint comments  Read comments Complaint category Education

Byju's — hardware/software issue [Resolved]

 nilaydayal on Dec 10, 2018
Have purchased byjus product appx. One month ago. The tablet that you have sent is lenevo tablet 7 inches which has pathetic battery life. It works only for 2-3 hours even though it has 10% charge.. Please resolve my issue as soon as possible...
I really hope tablet that you guys have inventory is not refurbished ones. If this is the case its serious issue which has to be taken care of. Please check you inventory. I have been calling cx support for a while but to my disappointment nobody is willing to take the responsibility....
Complaint comments  Read comments Complaint category Education

Byju's — wrong product [Resolved]

 monilkumar1 on Dec 10, 2018
I have taken byjus product for my son for 7-8 class. Till the time i paid them the program fees, the follow up from the the executive rajesh mishra was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i. E. Instead of cbse board they have given us icse content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list....
Complaint comments  Read comments Complaint category Education

Byju's — tab not working [Resolved]

 chandasehgal2018 on Dec 10, 2018
I have received byjus product since the tablet got discharged and i plugged in at night. Yesterday morning when i checked the tablet was not charged. I thought could be one of the electrical issue and ignored it. I plunged in again to get it charged to surprise as soon as i removed the charger the battery go drenched again in couple of minutes. Called byjus team for assistance and i was assured their team get it resolved in 3 hrs. But still waiting the team to revert but yet i don't see a sign of their effort. I have spent for the product but do not find it useful.
Please assist to get it...
Complaint comments  Read comments [1]Complaint category Education

Byju's — packaging issue [Resolved]

 shreyanisharma on Dec 10, 2018
I have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing this is the service i get. What else can we expect from such in-efficient team....
Complaint comments  Read comments Complaint category Education

Byju's — wrong product [Resolved]

 adyayadav2018 on Dec 10, 2018
I had ordered for class 10th tab for cbse syllabus but i have received the icse one instead of cbse syllabus. Now i have ordered this for my daughter but its been a month and my daughter's studies are being hampered due to the delay. I have been calling them and they have been assuring me every time but this is unacceptable behavior from such a brand. Respond urgently!!!...
Complaint comments  Read comments Complaint category Education

Recently Discussed

13 hours 40 minutes ago
Byju's
unresponsive mentor
1 days ago
Byju's
tab not working
4 days ago
Think & Learn / Byju's
Fraud and delay in refund
5 days ago
Byju's
byjus - not closing account and not refunding
8 days ago
Byju's
no support from byju's in sweden... refund of money

Featured Complaints