[Resolved] Zestmoney — regarding loan

anamika79

from Burla, Odisha

Address:

Bargarh, Odisha, 768028

I have issued a voucher code by zest money of rs.6999.00 to use at flipkart on dt.03.05.2018 and same has been not used by me. But zest money active the same loan vide flipkart order no. Pnxi817778 of amount rs.6999.00 after several request through mail to cancel the same loan, meanwhile zest money charged its first emi of rs.515.00 at my savings account on dt.04.06.2018.

On replied of mail they first informed me that"we have forwarded your request to merchant for voucher cancellation, we will cancel the loan after merchant confirmation. Flipkart replied for no order placed for rs.6999/- and we sent email to merchant about voucher redemption status." and flipkart also replied of my mail that "no order placed for rs.6999/-."

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Jul 16, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

ZestMoney Customer Care's response Dear Anamika,

We're sorry for the delay in processing your cancellation request. As we spoke, your Flipkart voucher cancellation has been processed and the same has been updated in your account.