[Resolved] Zestmoney — update wrong cibil

Tabish helal

from Jamui, Bihar

Address:

mahisouri, Jamui, Bihar, 811307

Hi, my customer Id[protected]

I am having 2 loans in zest money and I am made payments on or before due dates.

i checked my credit score and history, i was frozen to find my score got reduced due to the invalid report was updated by the consumer loan, mentioned as dmifinance

Because of the irresponsibility of ZestMoney (Camden Town Technologies Pvt Ltd), , my cibil was affected

I have written several Emails to [protected]@zestmoney.com to update my CIBIL as per my progress, but no response yet and whenever

Requesting to resolve this impacts my credibility in future .. last time i can againts complain zestmoney in consumers courts

Thanks, & Regard's,
tabish helal
email: [protected]@gmail.com
mobile : [protected]

+1 photos

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Apr 24, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2019

ZestMoney Customer Care's response Hi Tabish,

Thank you for bringing this to our attention that your CIBIL score has not been updated yet. I am sorry that you’re disappointed and I’d love to help where I can and pass along your suggestions to our team, but I need just a bit more time to get this resolved as the turnaround time for the CIBIL related issues is 30-45 days and also request you to contact our customer support team to share the Password of CIBIL report.

I understand how it can be frustrating to follow up every time and have it not meet your expectations. I assure you that, we can get this sorted out for you at the earliest and request you to check the report after 30- 45 days.

Team ZestMoney.