Zeta — Not settling balance Amount in Rupay Prepaid Zeta Super Card

I had Zeta Rupay Prepaid card during my stay in my last company and there is close to 9000 balance amount in my card and i didn't used it in last two years but suddenly on April 2022, the balance amount is reclaimed by Zeta and not settling amount yet.

I been sending the mails and looking for more details on my balance amount settlement but its not happening and six months they keep me waiting without any update or response.

Looking for help and response on my query ASAP