[Resolved]  Zeta — Sodexo card blocked, no response

My Sodexo card got credited and I started receiving messages that my PIN got blocked because some transaction was made from it three times with wrong PIN number.
I didn't do any of those transactions and my card is safe with me.
Now I tried to change my PIN using the app but I forgot my password and then they ask for a registered email ID, which I tried but it wasn't working. So I mailed, and got a response that within 48 hrs it will be resolved.

But it has been around a week and I have mailed them numerous times asking about the update, but zero response.

This is so not expected from a company with such name. I am disappointed to my core, and my money is stuck.

Service request assigned:
SR[protected]
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Feb 18, 2022
Complaint marked as Resolved 
I got a call and issue was resolved right on the call.
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Comments

I received a new card. I am not able to activate the card. And zeta app it shows card is permanently blocked

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