Zeta Complaints & Reviews

I had Zeta Rupay Prepaid card during my stay in my last company and there is close to 9000 balance amount in my card and i didn't used it in last two years but suddenly on April 2022, the balance amount is reclaimed by Zeta and not settling amount yet.

I been sending the mails and looking for more details on my balance amount settlement but its not happening and six months they keep me waiting without any update or response.

Looking for help and response on my query ASAP

I received a new card and I am not able to activate the card. In zeta the card shows permanently blocked.

I am trying to login to my sodexo account as it has some amount and I want to withdraw that. I cannot reset the password and when I reached out to the customer support, no one has responded back to me to help me with the login issue.

I left my organization 1.5 years back and was using my Zeta card, but suddenly all the balance gone 0 and they never intimated me about anything. This is a fraud and nobody responding.

I have a Zeta Kotak card provided by my company. The card is vaild till Sep 2026 and there is sufficiednt balance, My payment was declined on April 03 2022. I cannot reach the company and there is no response to the servie request raised.Please assit in getting the funds back.

Hi,

My zeta card is not working and it has lot of balance.
I got a mail from February that my balance will expire on 31st march.
Can't reach out to customer care as well.
Please help for this financial loss.

Hi,

I had made a payment of Rs 3500 on 6th January 2022. The money has debited from my bank account but yet to credited in Zeta account.
My Bank has confirmed the transaction was successful.
I had contacted Zeta support team many time and I haven't received any response or credit my money.
I am writing this with lots of disappointment as I haven't received a response from Zeta.

Looking forward to hearing from you and expecting a earliest action.

I can provide necessary information upon request.

Regards,
Ancymon S

My Sodexo card got credited and I started receiving messages that my PIN got blocked because some transaction was made from it three times with wrong PIN number.
I didn't do any of those transactions and my card is safe with me.
Now I tried to change my PIN using the app but I forgot my password and then they ask for a registered email ID, which I tried but it wasn't working. So I mailed, and got a response that within 48 hrs it will be resolved.

But it has been around a week and I have mailed them numerous times asking about the update, but zero response.

This is so not expected from a company with such name. I am disappointed to my core, and my money is stuck.

Service request assigned:
SR[protected]

Hello,
There are many issues with the zeta app, available stores are inaccessible, show many payment failures, 'QR code' scan shows payment failure
Moreover the concerns are not addressed and responded promptly via emails service tickets are closed without acknowledgement, no direct reach via phone helpline

Hello,
Reg: Zeta Meal Vouchers - Sodexo benefits program
I had been issued Zeta meal vouchers of Sodexo from my company.
I received a message on 12th Nov'21 about using my balance in Zeta that the Sodexo program may be discontinued in 31st December'21.

I have considerable balance in my Zeta as food vouchers and the spends were minimal since two years of pandemic.

I was of the understanding...

Recently I had ordered some products from amazon, but orders got failed and payment is deducted from my zeta card .
Please initiate the refund as soon as possible.

I have unused Zeta balance which was credited in by my employer Honeywell India Inc. I am writing emails to Zeta - 1st to Support team . After explaining the complete case and exchanging multiple emails they asked me to get in touch with the Card team & the whole stories started again. I explained them everything and they enquiry about my company details etc ect. and exchanged multiple emails .
Now after several emails they against asking me to write email to support team . When I replied your support has already to write to you now you asking sending me back . Then they to contact my HR team however my HR has simply said they already credited amount in my Zeta account & we have nothing to do with it now. Since this was your salary past and is successful credited to Zeta account .

I dont where to go now & how to resolve this issue . I have 24K Rs. As unused in Zeta account as confirmed by Zeta support team but they are holding it unethically and harassing me .
Requesting you to kindly look into this matter as like many other employee might also be facing such harassing me in getting their hard earned money .

Please help me to utilize the amount

Sodexo Overtook Zeta. However Zeta and Sodexo have not done Handover and Takeover is the correct way. In this Corona Pandemic they play with customer accounts and balance. They have set my Reward Point to Zero. If Sodexo overtook work then why have all accounts not been settled correctly ?I am feeling cheated. So Sodexo and Zeta seem to be in the market to do Fraud ?

https://www.sodexo.in/contact-us/

My Zeta card is blocked from one month. I tried to contact customer service several times but no usefull reponse i got. Still my account is in blocked state and i am not able to use the card for my purchases.

The customer service is very irresposible, I dropped a mail with details along with screen shot. But still there is no response from them about 15 days.

I have worked for multinational companies but I never came across such an idiotic silly questions which Zeta organisation is asking me to claim my benefits which my company is giving me even after providing relevant documents I I wonder Zeta organisation even know how to run a company or how to take care of employees questions I have submitted claims with relevant document 5 times in the still they are giving me silly reasons I don't know how the call centre have been trained the employees to understand English or not but it is high time that zeta takes care of the silly issues which they are throwing up on other employees just because their company is tied up with Zeta... trust me if I have another alternative I would change in next second

I done a transaction on 23 Feb 2020 on myntra through PayPal by zeta debit card and I cancel the order on same date after 4-5 days PayPal shows money is refunded in payment source but I not received the money in zeta wallet . I contact to zeta but I still not receive the amount .The dispute amount is 527rs .

Hi,

Please deactivate

One assist relationship number : 1841906

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated. I got a message from icici bank we were unable to complete oneassist request for acct xx551 due to reason - insufficient funds. You guys said that last year you will deactivate but not happened. Again and again same things happening. So please kindly deactivate my account.

Please deactivate as soon as possible
Name: b thulasiramulu
Mobile no: xx633
Email : bhumanat.[protected]@gmail.com
Oneassist relationship number : 1841906

Due to kyc failure, since february 2019, the amount is not credited to my zeta card. But they are continually receiving the money from my employer. Even after successful submission of kyc also, they are telling so many reasons and not release the money to my zeta card or either revoke the money to my employer account.
Really frustrated with their customer support. They are simply stealing our money. This kind of fraudulence activity should be stopped by the law.

My account 5000 Thousand Debit but Wallet No Credit. Uske bad 1000 Thousand add kiye to add ho gaya lekin pahle 5000 thousand add kar rahe to Payment Declinde show kar raha taha tha lekin account se debite ho chuka tha. aisa kyon hota hai mera help kijiye jaldi me. men bahut preshan hun. plz help me. nahi to me barbad ho jaunga sir. aur agar mera solution nahi huwa to me rti me online compalin kar dunga.

I have a balance of around rs 2000 on my meal voucher card. However when i tried using it, the transaction declined. When i tried uploading my food bills and claim the amount, it did not proceed. My 2000 is stuck.
I cannollt even edit my profile. The screen goes blank. If the card has been suspended how do i get my rs 2000 back.
Cannot even access the help support on the app

Please help

Regards,
Navin

Hello sir my zeta wallet account did not login & can't do any transaction via my zeta wallet debit card . I tried to connect with zeta customer service but no response.my zeta wallet registered number . Please do something. I tried 1 month ago customer care service but everytime not received satisfied solution. 30 days passed away my zeeta request number is 241452

On 21nov 2017, 500 rs, i add money from airtel payment bank acc. To my airtel credit card but it was declined. I tried for 2 times and the same thing occurred. But no message came and from my cash card plus 500 rs got deducted. I want to know where has that 500 bucks went? Bz i have not got a single penny. Your service sucks...
Ab tak amount nhi aaya

On 31st oct 2017 2600 rs, i transferred from zeta acc. To my icici credit card but it was declined. I tried for 2 times and the same thing occurred. Then i tried in the hdfc account but no message came and from my cash card plus 2600 rs got deducted. I want to know where has that 2600 bucks went? Bz i have not got a single penny. Your service sucks.

I purchased item from amazon.they are failed to send.they refund my amount in my card.But still it is not deposited by zeta in my card.pl do needful.
I was purchased tulip hood for my canon DSLR Camera. They was refunded on 13/06/17.by I'd 75260827165013779345294.charge auth#999018 for rupees 199/-.in my card.many times I checked my balance in zeta card.but it is not refunded.

Hi digi India, this is inform that the company Zeta app, has issued debit card, and has taken money rs.1800, and staying ignorant, they may develop into fake for further customers, take care of them, and resolve to refund the money in my wallet.The transaction failure is not there responsibilities, the company customer care has responded very bad to the user .thank you.