Zipker Online Services — Not received refund for returned product with order id[protected]

Website:

Zipker.com

Blue designer georgette heavy embroidaried kurti was ordered from zipker with order id[protected]. As product was not as per shown at site, I returned it on 8/10/16 as per mailed instruction by them on my expense of courier charge. I also provider the acoount details for refund. They told me that money will be refunded soon. But i haven't received refund till date. I have complaint many times to them through mail with ticket ids: 5900, 6435, 6437, 7057, 10473. But they closed tickets saying that your complaint has been resolved but i didn't get refund. Kindly do needful.