Zipker Online Services — not replacement/refund as per policy

Address:

312, 3rd Floor, DDA Building, Plot no.4, District Center-Near Scope Minar, Laxmi Nagar, Delhi - 110092, Delhi,India., New Delhi, Delhi

Dear Team,

I had placed an order on April 3rd 2019 with order# with mode of payment as Cash on delivery.
I revived the product on April 6th 2019 and had paid in cash only
After I opened the packet, I felt like returning the dress material bought as the quality of the product was not worth it and I decided to place a return and refund request immediately.
I had place the request for return/refund on via my registered email id.
there was no reply till now
I escalated the same email to [protected]@zipker.com
Again I email them on dates: April 12th, 20th, 22nd, 25th and final aggressive email on 28th April.
Meanwhile I tried calling them on the number provided, WhatsApp also done yet no response
However they replied me immediately if a want to place a fresh order; when I talk about my return/refund, they do no reply nor answer my phone calls
It has been 2 months now when I first bought the apparel.
Require your help and assistance to justify my refund/replace
I hereby demand a complete refund for my product without replacement because of the mental harassment with me.