| Address: Zolo Cosmopolis, Sector 27 Noida |
| Website: zolostays.com |
I have been residing at Zolo, Room No. 108, for over 2 years. While my initial experience was satisfactory, the service quality has significantly deteriorated over the last year.
Despite repeated complaints, several essential services remain unresolved, including:
Only 1 of 3 washing machines is properly functional.
AC has recurring voltage/leakage issues, risking damage to personal belongings.
Induction has been non-functional for over 3 months despite being under warranty.
Poor cleanliness and maintenance.
Broken entrance thumb scanner and no caretaker/security staff available at night.
Previous short-circuit/fire incident, with inadequate safety measures thereafter.
Multiple support tickets being closed without proper resolution.
Due to these persistent issues, I informed Zolo of my decision to vacate by 5 September 2026 and requested a waiver of the notice period and refund of my security deposit.
However, the Zolo app states that I cannot initiate the move-out notice unless I first pay advance rent for the month in which I intend to vacate. This effectively forces me to make an additional payment merely to initiate the exit process and obtain my own security deposit.
I consider this unfair and unreasonable, particularly when my decision to vacate is due to prolonged service and safety deficiencies.
Relief Requested
I request that Zolo be directed to:
Allow my move-out without imposing the standard notice period considering the unresolved issues.
Refund my full security deposit without unreasonable deductions.
Remove the requirement of advance rent for initiating the move-out process.
Provide appropriate compensation for the prolonged deficiency in service, inconvenience, and safety concerns.
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