Zookr.in — recieving of wrong and damaged product from www.zookr.in

Address:

Chittorgarh, Rajasthan, 323307

Sir,
I, Sanjay verma, odered Sistex Smart Tower Speaker With Bluetooth speaker on www.Zookr.in dated[protected].Details of order is:

Order No.: 9067873f-5fdc-4d9f-81c7-bf8b076f32f9
Order Placed: Aug 15, 2018 11:05:10 AM
Total Amount:Rs. 2, 899
Shipping Address:
sanjay verma
T/2-61-J ANUPRATAP COLONY, BHABHANAGAR
323307
Mob.-[protected]
Payment Mode:Prepaid
courier partner : PICKRR
Track ID:[protected]

but I got in damaged condition Zoomstar tower speaker in instead of it on 21.08.2018.I complained many times on customer care but not got any kind of relief.So now I am in physical & mentally pressure.
So please I need help for change or refund the same.