[Resolved] Zoom Car — False charges and harassment
AsAshu07 on May 30, 2017
Date: may 30, 2017.
Dear ashutosh singh,
Outstanding recovery notice
This e-mail is with reference to the booking made by you on 23 nov, 2016 11:50 pm using booking id jps6vv5xm through the companys webpage/mobile application. You had made initial payment of rs.840/- as initial rental charges for the aforementioned booking for car bearing registration number figo ka03ac2847 which was handed over to you by the company at j p nagar 7th phase (Santrupti nagar) on 01/12/16 07:30 pm. The car was returned by you on 02/12/16 02:00 am at j p nagar 7th phase (Santrupti nagar). It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of rs.6000/- to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.
We therefore request you to make payment of the aforementioned outstanding amount of rs.6000/- within 5 days of this mail, failing which we shall be constrained to
Initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member
Agreement displayed on www.zoomcar.com/member, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal
This was the e-mail i received from zoomcar. Following is my reply.
Firstly, please be a little more specific on how "the car has been used in excess of the paid rental amount".
Secondly, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (2 am) without any proper justification of the penalty being levied against my account.
Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.
Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).
Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.
Complaint marked as Resolved Jul 3, 2017
[May 31, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 01, 2017
Hello Ashutosh, we are sorry to know that there is a discrepancy in the damage charges levied on the booking. We are having a recheck on the charges levied. We will revert with an update on the same at the earliest. Request you to kindly bear with us in the interim.
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