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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Apr 6, 2025

Complaints 5710

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2594

Unresolved

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Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Refund due to breakdown Issue

Not able to unlock the rented ar

Not getting OTP due to which I am not able to login to the app

Lack of customer service for hosts

Urgent: Request for Clarification and Full Refund for Booking Issue

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profile verification

Profile verification is still pending,

Regarding change of mobile number

delete account option

zoom car a fraud company (legal case will be initiated against them)

Unnecessarily Blacklisted by the Zoom Car

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Request regarding refund

JPSNI3VSH - Prithvi - Dreadful and Dangerous Experience

Zoom cancelled booking at last minute, no refund given

Zoomcar reviews & complaints(5710)

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Hi. I have a pending profile verification from 2 months. I tried deleting the profile and using another number but no luck. That one is also pending. All documents are valid and i was registered earlier using the same. But this time its jist pending....

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My name is Vedavyasa kustagi I am a host of Zoom car

Guest has not return the car yest where he has to return yesterday(25/03/2024), and also guest has not responded to my call or message,

My car no is KA-05NL9538...

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Address: Talegaon dabhade tal maval dist Pune

I booked zoomcar ertiga MH14LJ0124, booking id JPSNOYNXC for 26/03/25 . But now the owner is saying that I am not associated with zoomcar and the booking was confirmed but still the car was not provided. I payed 3542 rs . You cheat people. Who will pay my money, I will drag you to court for this. If I cancelled the trip then only 50% will be refunded what should I do . You are associated with the car owner and now the car was not provided....

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Address: [email protected]

My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID....

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Address: Rajahmundry

Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile....

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Address: Bangalore

Website: www.zoomcar.com

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....

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I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....

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I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow....

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Address: Bangalore

I booked a rental car through Zoomcar and made full advance payment. After making the booking, I didn't receive any email confirmation and cannot see the booking in booking history. All I got was an SMS that asked me to verify my profile before I am allowed to drive the rental car. Unfortunately, there is no way to verify profile on the website. I downloaded the app, but it hangs once I enter my phone number and refuses to provide OTP...

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Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

They still have not responded or provided refund. Pathetic service....

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I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days...

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Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with...

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Address: GREATER NOIDA

On[protected], I booked a car through the app and made a payment of Rs.18, 719/- at 12:27 PM. However, on[protected], I did not receive the car as scheduled. Additionally, no booking status appeared on my Zoomcar app, and the host also confirmed that there was no record of the booking on their end.

It has now been seven working days since this incident, and I have not received any communication or refund from Zoomcar. Furthermore,...

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I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....

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I have booked zoomcar 3 times. I am trying to get invoice from Zoomcar but they are not providing the same. I have tried contacting the zoomcar for the issue but there is no response.
Booking ID-
1) JPSNJOTZX
2) JPSNJODA7
3) JPSNJPYV6...

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Address: Indira Nagar 1st Stage, Bangalore

Hi,

I am Anurag([protected]) and I recently rented a Maruti Baleno(KA03NF5385).I am writing to formally request a refund and compensation due to the significant inconvenience I experienced with my vehicle during a recent trip near Kalale, Karnataka.

Saturday night my car suddenly broke down and dropped to a speed of 0 in an area with no network coverage. This forced us to seek help from locals and push the car...

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Address: PLOT 7A GROUND FLOOR, KRISHNA NAGAR 1 ST

Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

sunil [protected]...

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Hello,

I have booked a trip (JPSNJTB3M) which will start now (October2, 2024 8AM) and still my profile is not yet verified. I am trying continuously hundreds of times since last night but the app is not able to capture the selfie picture and keeps crashing. Due to this I am unable to contact the host or start my trip.
I faced similar issue with DL upload but it worked after trying continuously for few hours yesterday...

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Suddenly my account is blacklisted even though I have made past bookings. Please resolve this at the earliest...

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My profile is blacklisted with out any reason.

[protected]@outlook.com...

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