Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 73%
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448
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
73%
Complaints
448
Pending
96
Resolved
304
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — regarding to refund

 shuja quadri on Nov 23, 2017
Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its more than a month still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but they have given some status you guys are saying amount has transferred i want to know from which bank you transferred my amount i need your office address please kindly help me out...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — security deposit not refunded

 shalu Yadav on Nov 22, 2017
Hi team,

I have done the booking in august for pune city and got scorpio car. My booking reference no is jps6ts3b. I haven't got my security deposit back till now and it was told to me that it will going to take 2 months. Now it is more than 2 months and i am still waiting for my security deposit. Please support here in getting refund of my security deposit.

Looking for your support earliest on this.

Regards,
Vishwajeet yadav
[protected]...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund booking amount

 Mayank Tharpal on Nov 19, 2017
I booked a zoom car on 17th nov 2018 at midnight 12.15am. My payment was debited but it showed that payment was unsuccessful in the app. Neither any car got booked nor did i get any refund from zoomcar side. There are no recent bookings appearing in my account. There is no customer care contact number or email id available on the app or anywhwere else....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — quality less tyres and fraud in the name of damage charges

 Asrith Ashu on Nov 18, 2017
The tiers were in completely daged state.. Like no life time for them. Front left and back right. I have noticed it after 1 hour time of start time n took pictures of them.
Second audio device / music system is in worst state with non working condition, no data cable, no charging port attached. And gear box is unstable
Your assistance there in location was telling no time to make them repair as immediate booking was there. He told like you can cancel if you don't want this and about refund i have to request with customer care.in very last min giving me no choice. Which customer is...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — refund against booking jps6t1lnb.

 Shashwat Yadav on Nov 17, 2017
Dear zoom car support team

Here are the below required details

We have hired a zoom car on 25 june 2017 to 26 jun 2017 with the booking id jps6t1lnb.

But till now we have not received the security amount we have paid to you.

Kindly revert as soon as possible as its already pending since long time.

I am keep calling you guys but getting no response from your side, this is the behavior which can not be tolerated

Please asap as its been more than 4 month than why you promises to refund withing 15 days when you...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar employees worst behaviour.

 Piyushth on Nov 16, 2017
Hello,

Yesterday i booked a car from jaipur, rajasthan (Metro station). I was sitting there and i was waiting for my brother to come. Then suddenly, i heard a nasty voice of burning out the tyres, not just for once i heard it at least 6-7 times. I have the video of it as well. The driver tried to grab my mobile and abused me and said delete it otherwise i will not give you the car.
I have used more than 30 cars till now. This was my worst experience till now. I am not going to keep my mouth shut on that.
And that man has also charged me for 7000 for no reason. Just...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — booking id : jps6tnno3. improper support during break down condition

 Santosh Paidi on Nov 12, 2017
I have booked a zoom car with number mh14 fc 2944 from mumbai domestic airport. I have received 720 kms of ride upon booking. I drove for 320 kms and the car broke down at lavasa near lonavala, pune. The car broke down in running condition on a flat road. Assume what would have been our condition if the car had broken down in any up or down road on the hill? Is zoomcar not responsible for the safety of the customers? After going over through this, i have contacted the zoomcar customer care to provide me with a mechanic or an alternate car to travel to the mumbai airport which was supposed to be...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Zoom Car — worst service very bed

 Papannagari Manohar on Nov 9, 2017
Name: manohar p
Contact number : [protected]
Email id: manohar.7288@gmail.com
Booking id: jps6tn56y

I had booking with zoom car hardly i traveled 15km in meddle road got break down i dent get any alternative option kindly refund my money back because happen your side trouble i should i sapper i did payment 2040/- total no coolant in engine 249/- i put later in engine i reached slowly were house the r making fart per customer totally we surfing in middle road you guys need money only you take give service as well your loss your business we r trussing your brand...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car damage charges are fake or self inflicted

 Pradeep BG on Nov 8, 2017
Well, first the good part.

I had a good trip with zoom scorpio for 3 days. Price, drop and pick up was on time.

Now the bad part.

Car no: ka51aa3452 (Red scorpio)

In case someone from zoomcars reads the review and complaint, please respond. Here is the booking id : jps6tb8ei

I knew few charges which zoom car drivers/owners charge to customers though they are not caused by customers. Hence i took care to record video and photos before i took the car from zoom guys when they came to drop the car to my location. One wheel cap...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — please respond to the comments

 anup suvarna on Nov 7, 2017
Https://www.consumercomplaints.in/zoom-car-invalid-charges-for-damage-c1752658 />
I had raised a complaint earlier. (Above link). Asking those questions again in case you are not notified of it. Please check the complaint which was launched earlier

I have not made any damage to the car. Why should i pay money for the things which i have not done. Besides answer me this, why was the car not inspected before it was given to me? Why was it parked so close to the wall?
Also please send me the photo of the damage....
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — worst service

 gopigs024 on Nov 7, 2017
I have taken honda jazz in bangalore. Before pick up i have asked the guy about the problems in car since i had to travel to kerala.
He said it is in mint condition. But after reaching to some forest are where there was no mobile network, the car started giving trouble, it was not starting.

I escalated this issue after reaching to a small town 5-6 kms from that location. Then it got resolved. Because of this, all my plans has been cancelled. So i spoke to the customer care and there was a delay in drop time. But this # are charged me 6490 for 10 hours delay.

Now this...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — not provided correct location, asking for extra money for excess km but km is still left to drive.

 manishsolanki28@gmail.com on Nov 7, 2017
Hi team,

I am a regular customer of zoom car but want to highlight issues faced be me and many of my friends now a days, kindly dont neglect them and dont simply focus on only earning.

1) i checked the car to book on 3rd nov and car was available at hinjewadi and upon booking and payment i got link that car is available at kalewadi phata, how can you do that.
2) i cross checked the km to drive but it excedded my consuption.
3) i was in hinjewadi and i travelled 15 km to kalewadi phata to pick up the car and also 15 km to return this.
4) i was about...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — transaction related to security deposit

 Khan6213 on Nov 5, 2017
Dear Authorities,

My name is Mohd Basit A Khan
I have booked a ford aspire car for the timings of 3.00pm till 6.30 pm from my registered mobile no of zoom car which was [protected]on the date 02 November 2017 and for that booking i have made a security depoait of rs5000 with extra amount of rs 660 for vehicle
I used the vehicle i made the txn but i was waiting for my security deposit which i recieved on the next day which i have recieved in my paytm account linked to my contact no [protected]
In the paytm there was an option of return the money to bank account...
Complaint comments  Read comments Complaint category Banks

Zoom Car — black mailing to pay for tyre replacement fee on 20 km trip

 gaurav03jain on Nov 5, 2017
This is related to recent booking id(JPS6T6WQN), done by me on 01 Nov 17. The issue what I had with this is that I have been charged for damaging the vehicle.

This issue is hot for me and I have been fighting for this from past 4 days. Initially Zoom car executive said this is only vehicle damage fee (7000/- INR). Though I have the valid proof that vehicle was damaged before the pick up as well. There was a huge pressure on me from zoom car executives, many proofs have been asked and when I have provided all of them then the executive start singing different story.

Now...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — clutch breakdown fine levied

 Prashant Meghanath on Nov 2, 2017
Really disgusting company.. The booking id for zoom car was jps6txvk9. The clutch usually has a lifespan of 30000km to 100000km on average.. We were handed the car at 5am and by 7 am, about 50 kms ahead the clutch broke down.. The car was driven carefully on normal highway and the trip was registered for 300km. Foul plastic burnt smell was noticed and we immediately stopped and were stranded on highway for 3long hours. They sent a tow truck after 2hours and the response from the zoom car team was really poor and they even hung or didnt receive the calls many times. As the car is driven by many people...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — yet to get the reimbursement of inr 1213.84

 suvakshan on Nov 2, 2017
To
The person concerned,
I had a booking with zoom dated 28th september 2017 from 6pm (Booking id: jps6t2v7t). Due to unavailability of car your customer carecalled me & changed the pick up location twice as well as the car i. E. Maruti swift (Ka51d2622). Now they promised me to reimburse the cab fare both ways to the pick up location. I had uploaded all the documents by 29th september 2017. It is been more than a month still it is pending, i yet to get the reimbursement ofinr 1213.84.
Moreover, the booking is still live at the mobile platform. It is a technical error also...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — my refund payment is not refunded

 shuja quadri on Nov 1, 2017
Hey my name is syed shujauddin quadri i had booked a car mahindra scorpio bearing vehicle number ts07uf2174 and my booking 🆔 is jps6tfqg8 my booking date is 10/10/2017 - to 15/102017 is given below there such refund amount should be reflect within 5-to15days and now its 17th day over still i am waiting for my amount i even can't be able to contact your executive i have even complained before also but no response from your team please kindly respond to my this last so called complaint.
My contact is
[protected]
[protected]....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — booking mistake on your website

 VarunT on Nov 1, 2017
When i was booking a car on your website there was either a glitch or a misclick by me and it had asked for an ecosport in banglore instead of delhi my booking number is jps6txit0 i had immideiately cancelled it and changed my booking to delhi but i have only got half my money back is there a possibility to get the full refund back. My next booking number was jps6txi2c immediately after i cancelled the previous one...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — unprofessional customer support, over delayed roadside assistance and false damage charges

 Deb126 on Oct 30, 2017
Hi,

I had a booking with zoom car bangalore (Mahendra scorpio - ka01ac0102) on 18 october 2017 at 11.30 pm till 23rd october 2017 2.30 am. Booking id jps6tfyem. When i booked the car i was told that the car would be allotted to me from kormangala. On 18th october 2017 evening i got a call and i was told the allotted car met an accident and there was one more car available near suguna hospital. Since i had already planned my trip with my parents i agreed. I picked the car at 11.30 pm from zoom car out let near suguna hospital dr. Rajkumar road. When picked my car i was instructed...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — false charges imposed

 SauravKS12345 on Oct 30, 2017
Alright, after being a regular Zoom Car Customer and a series of mixed experiences, this issue has puzzled me to the core and is keeping me sleepless for the past few nights. I have sent around 10 mails to zoom car support team but my single mail is also not yet acknowledged .
I have received fake legal notice from zoom car which I am not sure why they are sending.

I booked Ford Ecosport from 10:00 PM 04 Feb 2017 to 12:00 PM 05 Feb 2017. My BOOKING ID is JPS6V9G8Y. I paid a total of 2200 INR as the booking fees over the app.An hour before the pickup time at around 9PM I get...
Complaint comments  Read comments Complaint category Car Rental

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