Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 68%
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328
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
68%
Complaints
328
Pending
77
Resolved
204
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — rs 1000 refund not received charged by zoom car for initiating loan approval process

 nbhatia290 on Jul 20, 2017
Dear sir

I have been requesting zoom car to refund my rs 1000 deposited to initiate the loan disbursal but even after sending 10 emails from last 15 days i have not received any response nor any refund. So i want to register a complaint against zoom car for not refunding the requested amount.

How can we trust such company where such small amount is not received even after many requests, forget about the rental???

Regards
Nikhil bhatia...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — charging extra money

 Mannu.dwarka on Jul 20, 2017
Sir i have booked car from zoom car
In returning their is only minor scratch in the car the executive also said that it is on the only one area but they are charging very heavy charges for it. They have also not returned my security deposit now they are saying they will send the legal notice to me for not making payment
This is not right. This is violation of our right. Please help me
Thank you...
Complaint comments  Read comments Complaint category Car Dealers

Zoom Car — car breakdown

 Darshan Gaikwad on Jul 19, 2017
Darshan gaikwad
We had a car breakdown in heavy rains. We asked for help and your executives did not send any towing help for one hour. My family with a child was stuck badly but no help from your end. Even the people at the drop location misbehaved and did not allow to end the trip. We had a pathetic time dealing with the people you have hired. We want our money back. Somehow we had help from highway police and we towed the car to our home. They are charging with extra money though we had no help from their end and also they are blaming us with a fake story which is extremely unbearable.
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — damages which is not done by me

 gqc968 on Jul 18, 2017
So i am shubham i have done a booking (Jps6tp7pr) with zoom car and they are fining me for the damages that is not done by me and they are charging 2000 for scratches it is not scratches but the paint is got changed by heat or something i did not know what has happened and they are saying it is damage that is not done by me and i have contacted customer care at that time and when i am completing the checklist they have asked me to check minor damages which comes in it so i have just checked it so now they are forcing me to pay otherwise they will take legal action but why i will pay that amount...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — about many things

 Siddhant Ambre on Jul 17, 2017
I had booked gla for lot of times whend i tried to book endevor 2 times zoom car took payment form me of rs 7000 and canceled booking dueto age problem den how can dey allot gla to me its more luxurious dan endevor i was help less 14000 rs is not a small amount i just waited for it for 4 days to refund i was just in a problem i could'nt book other car due to insufficent funds so dont use zoom car myles and voler are good...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — supermiler club account [Resolved]

 cob on Jul 16, 2017
I had successfully completed my 3 zoomcar trips but still my account is not reflecting my status updated to supermiler. I had made atleast 8 calls to customer care regarding the same and everytime i was told to wait. Today i got a message requesting to complete one more trip to get upgraded. As per the policy the moment i complete 2 trips or 400 kms i should be getting this upgradation which never happened.

The customer agents lack the basic understanding about the offers running in zoomcar....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — refund of repair

 Hardhika Gn on Jul 16, 2017
We hired a zoom car and at the time of starting the trip we asked about the tyre but they just asked us to fill the air ourselves but we insisted them to fill. Later after a day the same issue repeated during our long journey and there were two punctures and it was a rural area there we could hardly find a puncture shop luckily we found one and the bill was written in urdu and the same was uploaded and it wasn't refunded...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — cheated by nagpur staff and customer care

 wharpreet on Jul 16, 2017
I rented car from nagpur (Ramdaspet) to travel to kanha. Here are the details of my booking:
* date of booking: 9/07/2017 (Same day was start of travel)
* end of booking: 13/07/2017
* package: 1000+ km
* total miles driven: 580 km

Car seemed ok with initial check list at the zoomcar store (As you can't tell everything by just putting ignition on). After riding half way into my journey, car started making some vibrating sound. To which i started calling customer care number given in sms, which is (18601239666) not reachable from mp.
Later i got another...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Zoomcar asking for extra money and threatening to sue me

 himanshugupta53 on Jul 11, 2017
I had used zoomcar in january for about 3 days. While returning the vehicle, i came to know that i have been charged rs 2500/- for overspeeding.

I don't understand where these charges have come from. Firstly, zoomcar never informed me of these charges and secondly their claim that whenever you go above the speed limit, a loud buzzer/voice warns you about the speed, is false.

Neither was i not aware of the extra charges that zoomcar is asking for before making the booking and nor did any buzzer go off in the car at any point during my ride.

On top of that...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund of Rs. 5000 not received after 4 months

 nikunjagarwal4 on Jul 10, 2017
I booked the car for a day rental from zoomcar app on 5th march 2017. For the same, i was told to deposit rs. 5000 as security deposit which will be refunded back to my source payment method after the rented car is given back.

Now on 6th march 2017, i got an email from zoomcar that my money is refunded to citrus wallet in which i don't even have an account. First issue is how can the company transfer money into citrus wallet when they clearly mentioned that the money will go to the source payment method which is my credit card.

Second thing is when i tried logging...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Fuel expenses not refunded

 Vivek SV on Jul 8, 2017
I've used Zoom car for around 5 times in the past, never experienced this issue until now. I've uploaded the reciept from the bank statement which depicts the petrol pump name and now when i spoke to the representative very annoying response he gave - to go back to the fuel pump and get the receipt. So is this the way you guys treat the customers?

Please initiate the refund amount.

Reg Ph number : 9975944467...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund not done

 MURALI KRISHNA BE on Jul 8, 2017
As per companies norms the refund will be credited within 24 hours and if the worst case it will be 5 to 15 days takes time to refund... but, it is almost 18 days are gone still the amount is not refunded to bank account... we inquired the same with zoom customer care and we are not received any satisfactory explanation ... please help me to get back my amount..

Reg Mobile No. 9538061042...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Unauthorised Damage charges Being forced onto me.

 JubinShah on Jul 5, 2017
I booked a Ford Figo with Zoomcar under booking reference - JPS6T1RBW.
Picked up the vehicle from Mumbai Airport Multi level car park on the 30th of June, 2017 at 11am.
I was handed over the car by the zoomcar representative. I completed the formalities and took the car expecting for a smooth service. Upon leaving the premises, I noticed a great amount of wobble in the vehicle, thus, I found a safe spot and changed the tyre. The tyre that was on the vehicle had uneven wear having 3mm tread on one side and below 1.5mm on another side. There was also a massive bulge on the tyre and some...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Making me liable for the mistake not done by me

 Ashoka manju on Jul 5, 2017
We have taken a trip on 4-7-2017 with a car Audi Q3 MH 14FC 4898 when we take pickup the executive hadn't informed us about the damages in the car properly as he was new for that branch. When we came back to deliver the vehicle one other executive came to take delivery and he has rectified the mistake which was not done by us and he is saying that we are the sinners ...
So, I Herby asks to the concerned person to justify the mistake and correct the problem....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Zoomcar — Making issue for broken which not caused by us

 muniraju anekal on Jul 5, 2017
I made the trip of audi Q3 on 04-07-17 at koramangala sonysignal. They shown all the damages before start the trip but they didn't shown the damage which happened on the top of the car. The open door of the top was already broken before they deliver but they are telling its broken by you. Its very planned thing to take the money from customers. Please make sure the thing and solve the problem...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Zoom is Cheating the Customers

 Tabrez12 on Jul 4, 2017
This is related to the booking id (JPS6T13V9) for Scorpio is allocated at Electronics City. But when I reached the site, vehicle was not available and a CC person called me and suggested to take a cab to bellandur site and he promised to refund that cab amount and they will b ok if I exceed 5 to 10 kms bcz the different site is far from my place.

The patgeti thing is Now I am trying to contact CC for my refund. It's not at all connected unnecessarily they are charging my phone currency..

I tried to contact in different ways but couldnot able to reach out to zoom.
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Unethical Damage Charge Levied for Pre Existed Damage by Zoom Car - BOOKING ID - JPS6T3WQG - 17 June,17

 pracheta07 on Jul 3, 2017
BOOKING ID - JPS6T3WQG

This is regards to Booking ID - JPS6T3WQG with Zoom Car. I had booked Maruti Swift from Ghaziabad location dated 17th June, 17. The car was handed over to me with small crack on front which I didn't notice at the time of pickup. While I was busy making video of back side of car before picking up the car, my brother who went there with me noticed the small crack & pointed out to executive available. Executive said that its an old damage & its very small crack which we can ignore & asked him to choose minor damage option while filling Picking Formalities in Zoom...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Zoomcar — Zoomcar not returned full fuel refund

 Venkat Natti on Jul 3, 2017
Zoomcar is cheating customer's with 'free fuel' tag.

BOOKING ID # JPS6T16QI
Place: Silk Board - Hosur Road (Hotel Ibis), Bangalore
Day travelled: 1st and 2nd of July, 2017
Car booked: Ford Endeavor

Security deposit: 5000/-
Fuel given: 1/3rd of tank
Fuel filled: 2200/-
Security deposit refunded: 4502/-

When I ask for full fuel refund, they were saying that, I might had used the vehicle in heavy traffic with full time AC ON and might had driven in ghat section, which will consume more fuel than expected, and not...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Zoomcar not returning me my full fuel refund

 Gaurav K on Jun 29, 2017
Place of Booking - Pune
Booking ID - JPS6TW4QB
Day - 23 June'2017
Security refund to be given back to me (customer) - 2000 Rs.
Refundable Fuel Filled by me (customer) - 500 Rs. (to be refunded by company, as given in advertised policy)
Expected return from ZoomCar - 2000 + 500 = 2500 Rs.

Actual return Zoomcar giving to me = Rs. 2264 (saying based on based on Zoomcar mileage and estimation policies, don't know why are they fleecing me)

They don't give enough fuel in their vehicles and if I fill it they don't give full fuel refund.
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Holding me responsible for a damage not done by me

 jairaj6165 on Jun 28, 2017
Booking id: jps6tglbe
Car: maruti ciaz - regn # ka51c3811
Travellers : 2 - my wife and i

I had done a booking for pickup at chennai airport on 24 june at 9am.
After several calls the car arrived only after 930am.
The return was scheduled for 26 june at 7pm. I requested for an extension of 30 minutes. It was declined.

The car was not even cleaned and even the inside of the car was dirty.
In one of the photographs you can observe the zoom driver wiping the car with a cloth.

I observed that the car was dented at several...
Complaint comments  Read comments [2]Complaint category Car Rental

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