Claimed

Zoomcar Complaints & Reviews

2.3
Updated: Oct 21, 2024
Complaints 5685
Resolved
2594
Unresolved
3091
Contacts

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zoomcar reviews & complaints(5685)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Ajay kumar sokhal
Oct 21, 2024
Report
Copy

Verification of profile is showing error

I have booked a car on zoomcar and paid amount 5276 in advance. But the app asks for profile verification. When i m doing the verification it shows uidai service is not responding, and there is no alternate option found for verification. So how can i do the verification process....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sunil0492
from Chennai, Tamil Nadu
Oct 9, 2024
Oct 21, 2024
This thread was updated on Oct 21, 2024
Report
Copy

Booking not confirmed

Address: PLOT 7A GROUND FLOOR, KRISHNA NAGAR 1 ST

Hi i have book a car on 09th October 2024, but i did not receive any confirmation amount was deducted and booking details also not appearing for me

sunil [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
VibhorVibs
Oct 1, 2024
Report
Copy

Account is blacklisted

Suddenly my account is blacklisted even though I have made past bookings. Please resolve this at the earliest...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep872kk
from Chennai, Tamil Nadu
Sep 18, 2024
Report
Copy

Profile is blacklisted

My profile is blacklisted with out any reason.

[protected]@outlook.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Divyanshu Narayan
Jun 19, 2024
Report
Copy

Car cancelled

Address: #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage Bangalore North Bangalore District Karnataka India 560038

My car booking was cancelled from owners end by scamming me for otp.
I rented a maruti brezza from 5 am 16th june to 8pm 17 th june .
The owner switched off his phone after cancelling leaving me stranded in an unknown city and an isolated area.
it has been three days since i raised a complaint and i havce not received and call or email regarding the issue.
i want full refund from my booking....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Soma Sekhar Pulluru
Jun 14, 2024
Report
Copy

Regarding the booking JPSNJRPWY

Address: 1-2-14/SKC/22, Srinivasa Nilayam, Street-2, Brundavan Colony, Budvel, Rejandra Nagar

I have booked zoomcar booking"jpsnjrpwy" for my family trip from[protected]:00 pm ist[protected]:00 pm ist. I went to the location o 07 june at 8:00pm. At the time of taking the vehicle from host, need to check in app and take all the photos and upload. I tried after taking the otp from the host, but got the error which was shown in the attachment.. I tried different ways (Logging off, restarting, resintalling the app) to check in...
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
P
pr68th
from Bengaluru, Karnataka
Jun 11, 2024
Report
Copy

Blacklisted for no reason

Zoomcar has blacklisted without any reason.

Looking forward to service.

Regards,
Prashanth
[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kanodia170
from Delhi, Delhi
Jun 10, 2024
Report
Copy

My account has been blacklisted by Zoomcar

Hi Team, My account is blacklisted and I am not able to made any booking. Kindly check and let me know what I need to do to unlock my account. My email id: [protected]@gmail.com...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Poojasbhat
Jun 9, 2024
Report
Copy

Upon arrival at the designated meeting point, I encountered an issue where I was unable to receive the OTP required to unlock the booked car. I attempted to resolve this issue promptly by contacting both your email support and chatbot, but unfortunately, I did not receive any assistance for a significant amount of time.

As the host could not release the car without the OTP, I was forced to make alternative arrangements and rent a different vehicle, resulting in a wasted day and additional expenses.

I have already paid for the Zoomcar booking (Booking ID:JPSNJZEZD)and considering the inconvenience caused by the lack of timely support regarding the OTP issue, I request a full refund for this booking.
Zoomcar customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sam251294
    from Noida, Uttar Pradesh
    Jun 8, 2024
    Report
    Copy

    Zoomcar host.

    Address: noida

    Hello team
    IN zoomcar host app i have a ticket id is 2012117 i have 4 cars attached with zoom car HOST program all my 4 cars are not visible to the guest for bookings due to some glitch in host app . i am alraedy tried so many times to connect with them tell all the information regarding the issue but still they are not solving this issue due to that all my 4 cars are standing without any booking since long .
    soo kindly check...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    U
    Ud@y
    from Hyderabad, Telangana
    Jun 7, 2024
    Report
    Copy

    Money not by the zoomcars

    I'm from Hyderabad. I have booked a car through the zoom car platform on[protected]. But I wasn't able to unlock the car through the zoom app thus, i did take the car from the host. Then i raised a ticket (ticket id: 1645233), But zoom car team did not revert back till now, though i mailed zoom car team personally.

    Now i requesting to refund my money...
    +4 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    D
    Django250395
    from Coimbatore, Tamil Nadu
    Jun 6, 2024
    Report
    Copy

    Blacklisted unnecessarily while booking car

    I couldn’t book car in zoomcar. Blacklisted when i tried to book a car. I have been frequently booking with zoomcar....
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Address: -

    A total refund for my last booking date on 30 may 2024, thursday. First i have booked a creta booking id. Jpsnjqi33, which was not available on the current day due to which i got inconvenienced because i have to rebook and change my pick up location unnecessary i had to pay extra to uber driver due to lack of service from zoom car. Later the second booking was i20 which was also not there at the location once called to the owner. Then i booked...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    Ricky Pathak
    May 31, 2024
    Jun 3, 2024
    This thread was updated on Jun 3, 2024
    Report
    Copy

    Please help to whitelist my account

    My account is blacklisted because I have uploaded the same driving licence in my other account. I apologise for the same. I won't ever repeat it again.
    Please help me to whitelist my account as i want to do an urgent booking. I am sorry once again.

    Email ID - [protected]@gmail.com....
    +2 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    S
    Sudeepgolder
    May 31, 2024
    Report
    Copy

    Did not serve on payment or didn't respond/ guide

    Address: Office of SP(D) NICOBAR, PO - CAR NICOBAR

    1. I booked a car WB74 BH 8001, from 30.05.24 to 08.06.24, Booking id: JPSNJLXWS
    2. On reaching to pick the car on 30.05.24 at around 0850 hrs the host said he didn't get any booking from zoomcar.
    3. I raised a ticket at around 0900 hrs on 30.05.24, on which they gave an option to rebook, but the search didn't show any result. So I had to leave because my family was also there with me, with all the lagauge.
    4. Zoomcar...
    +1 photos
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    Website: www.zoomcar.com

    Car was rented through zoomcar host but was not returned after booking end time
    My car was rented with zoomcar host app . My car is still not returned by the guest also no support from zoomcar host app. Requesting helpToday my car was booked by Mr. Ali Hussan. Booking ID number #JPSNJZNXT. So in the morning, he started the ride at 8 o'clock. He should return by the latest 6 pm, but he did not come. After many calls to him, he told...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    A
    Abdullaha Shaikh
    May 25, 2024
    Report
    Copy

    Profile didn't verify and my trip has started and my car cannot open through the app
    Zoomcar customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      patelv1991
      from Navi Mumbai, Maharashtra
      May 20, 2024
      Report
      Copy

      I am zoomcar user since 2022. My account is been blacklisted for no reason due to which I am not able to book the car (image attached to this compliant).

      Requesting zoomcar team to resolve the issue and revoke the blacklist ban from my account and allow me to use the zoomcar service again.

      Registered Email Id: [protected]@gmail.com
      +1 photos
      Zoomcar customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        anurag.tiwari
        May 20, 2024
        Report
        Copy

        Refund of INR 4734

        Address: 28/12, 5th street New Colony, Velacherry

        On dated 13 January, 2024, a Tata Tigor Zoom car was booked for an ride. On reaching the location to pick the car, the owner of the car denied to give the booked car as that car was supposed to go for servicing. And then ride was cancelled by our side and full refund was applicable. Even customer care had told that it will be refunded in a week. The status of refund on the app is till showing pending.

        But still the refund is...
        +2 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        B
        Barunbalaji
        May 19, 2024
        Report
        Copy

        My car was rented with zoomcar host app the Booking id is JPSNJJSSM. My car is still not returned by the host also no support from zoomcar host app. Requesting help
        Zoomcar customer support has been notified about the posted complaint.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit