Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 83%
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2499
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
901
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432

Customer satisfaction rating
83%
Complaints
2499
Pending
135
Resolved
2028
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car related photos (701)

Zoom Car Complaints & Reviews

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Zoom Car — issue with zoom car in our trip

 Nirmala Manchla on Oct 21, 2019
We booked an XUV for 4 days trips and at the last moment since XUV was unavailable, Zoom car asked us to go for Marazzo. In out trip, AC stopped functioning, head lights didn't work and vehicle got stopped on highway. We called zoom car customer care but no support received. We managed to drive 250 kms on highway without headlights and reached destination. I haven't received any call regarding the issues we faced but ask us to pay outstanding amount. Zoom car doesn't care about customers safety and concern. Pathetic Service and no value for money. Zoom service guys are absolutely rude....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — wrongly charged for damage not caused

 Sankarbala1234 on Oct 21, 2019
Hi,

Took Zoomcar for 3 days. (Booking I'd JPS6XBK5X). Returned the car as given. Photo attached. They are charging 4k for tail light damage which got increased to 10k with our any explanation. Have sent 2 queries to Zoomcar (Proof available) but they didn't bother to discuss on the same.
Also amazed to see them randonly charging without any explanation. This was my first trip and it turned out to be a nightmare. Please help....
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — cleaning fee - jps6xwyow

 pratik_agr on Oct 20, 2019
Dear Zoomcar,
I've booked and used Zoomcar several times in the past, along with several other self drive car rentals all around the world, and thus I can say I am well aware of your rules and charges.
In regards to the booking ID mentioned, I did send on your email before and after pictures of the car. The car I booked was received by me in a dirty condition with bits of paper and dust all around the car, and inside the car. Now I like clean interiors and hence I asked my staff to use a cloth and dust the car.
It was a rainy day when I booked your car, and hence, I cannot...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — deduction 2000 rupees as cleaning charge with fake reasons

 Prasannag1993 on Oct 20, 2019
I took zoomcar which was dirty and returned with same condition.
They added 2000 dirty cleaning charge.
I want to file case on this .
They are looting people and support not good(I have proof) https://t.co/V3rczuES04
Also these app having insta pay which will deduct amount without our notice/otp
This insta pay has to be banned
Below is the more information
https://twitter.com/prasannaaa415/status/[protected]?s=19...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — zoomcar making fool of peoples

 laksay saini634 on Oct 20, 2019
I nikesh kumar subscribed breeza from zomcar zap program they promised me to to give delivery of car in15-75 days now 2.5 month is over still i didn't get my car whenever i call they say next week next month third week again this now i am going to file a case towards zoomcar they are making fool of peoples they are not giving any car they only recive money in advance from us my email id is [protected]@gmail.com whenver i call they have new new excuses one time on of exicutive missbehave with me i have all recordings and mails and in this month they promised me to give the car but today when i called...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — amount deducted twice but booking not confirmed

 Girish P M on Oct 20, 2019
I paid twice for zoom car booking, but i din't get confirmation. And there is no way to talk to support from app if there is no active booking, i have mailed zoomcar support as well but there is no reply yet.
Very dissapointed with the customer service, atleast zoom car should keep 24x7 toll free contact support.
Please look into this issue and initiate the refund as soon as possible...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — not able to deliver the car

 Nahid Bahmany on Oct 19, 2019
I have booked for a zoom car 2.5 months prior. I recieve a call from constomer care 2 days prior to my delivery date that care that i have booked is not available and they can provide me with a smaller car that has been promised. Since we were 5 adult and 2 kids traveling so obviously i did not agree with that option so they asked if they can change my delivery point.
It is raining heavily since 2 hrs. My husband, me and my 2 children are standing in the rain waiting for the delivery but the car is not available. Costumer care does not respond back. We are only calling. There is no call back....
Complaint comments  Read comments Complaint category Car Dealers

Zoomcar — false charges as damage

 Libin Nair on Oct 19, 2019
At the time of taking the vehicle it was told to me by the fleet person to make a video of the car for my future reference and i did that. At the time of trip completion i. E. 6:30 pm, the fleet person present was different from the person in the morning and he did a thorough check of the vehicle along with the steering, brakes, horn, indicators lights as well as opened the boot and checked the spare tyre. He told me the trip is okay there is no damage and took my phone from me and completed the end checklist parameters like odometer reading, fuel meter and cleared that there are no changes in car...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — car is not delivered and they cut my payment for 1st installment

 Vaditi on Oct 19, 2019
Yet my car is not delivered
. From 17 august... Zoomcar takes my 1st installment of 39000 and i submit a complaint few days ago but yet there is no update...
Consumer complaint please help me...
... They alreadya sked my updated mail and contact no but still there is no update of my car...
My updated mail [protected]@gmail.com nd no [protected]...
Complaint comments  Read comments Complaint category Car Dealers

Zoom Car — unnecessarily charging fines without any proof

 Sarangi M P on Oct 17, 2019
Hi,

I booked a car on zoomcar. I picked up a car from a parking far away from the mainroads. The car was very dirty from inside and moreover it had a flat tire.
The car looked like it was not inspected or serviced after the previous trip was completed. I called the customer care regarding the same and the lady who picked up said they are not responsible for this and I'll have to go find a mechanic myself.

I lost a lot of time because of all this and as i was in a hurry, i did not check the documents.

So basically, I never even opened the dashboard...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zap subscription fraud

 sagar7993 on Oct 17, 2019
I have a Zoomcar ZAP subscription. I had created a listing against my car, and I got my car back in a severely damaged condition. After multiple complaints and queries, I received no response from Zoomcar. I got the car repaired at my own cost, and have not been reimbursed by Zoomcar.

I have messaged Zoomcar on all social media channels, threatened consumer forum complaints, and even called senior executives and emailed their CEO. That too hasn't worked out. My only recourse now is to turn to law enforcement for help....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar extorting money by cheating customers

 Mansi.1991 on Oct 15, 2019
I had booked a tata tiago (#jps6x2sor) with zoomcar after getting good feedback about the vehicle and the company from my friends for my trip. But one day before my pickup date, the company changed it to maruti swift giving me some random reason. Having seen the condition of swifts enrolled with zoomcar, i specifically asked about the condition of the car and was told it's a new car which is driven only 45000kms. I had no option left but to accept it, as my hotel and other things were already paid for in advance. On arriving the pickup location, i saw a car in horrible condition and was told that...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — rash driving of one of your cars

 Dhsnhd on Oct 15, 2019
Dear sir/ma’am,
One of your mahindra scorpio cars with the registration number ka05ag8729 was driving like a maniac in the bengaluru-mumbai highway, going towards kharghar, navi mumbai. He was cutting lanes continuously and of course crossing the speed limit at regular intervals. The reason i’m writing this email is that at one point he almost collided with me while cutting into my lane, good thing for me that i applied the brakes on time and avoided the collision. Please do look into this matter as it might put a lot of lives at stake.

Thank you....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoomcar — false damage charges and harassment [Resolved]

 pathikrith on Oct 15, 2019
This is in reference to the my booking - "jps6x4vxs" with zoomcar wherein i took a car (Hyundai i20) at hyderabad from 30th sep - 8th oct. The pickup point was kukatpally. When i reached the pickup location, below were my observations:
1. The car was severely damaged on the front bumper
2. Both side doors had deep scratches
3. Both inside and exterior of the vehicle was horribly dirty.

It was an unmanned pickup and i filled up the checklist which clearly pointed out that the car bumper, sides were damaged and i acknowledged the conditions. Got the keys inside...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unjustified charges & failure to fulfill basic service & safety. high handed behaviour

 Sharad25 on Oct 15, 2019
Hello,
I have used their service before and have been very happy. But my recent experience with zoomcar is nightmarish. Booking id jps6xtap4
They seem to have moved to a model of person less mode where you pick up and drop vehicle without seeing anyone. This has caused untold problems as they seem to have implemented without thinking through the processes. I have already sent them a note on all the problems i have had with them and was expecting some kind of customer service to assure me that things would be improved. However, instead, they have raised an invoice for rs.10, 000/-...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — not refunding tyre changing amount as promised [Resolved]

 mon_abhijit on Oct 14, 2019
Hi, my booking id is: jps6xbwum
After starting mu journey, i found that front left tyre was shaking. I called to a number who sent me a message saying he is from zoomcar and asked me to call him for any issue in the car. So i called him in his number that he shared and after a brief discussion, i shared him pics and video of the moving tyre as well. He asked me to see a mechanic, so i did. At last he asked me to replace the tyre and said that i will get a refund after i upload the bill after finishing the trip. Trip was finished on 9th october. Till now i called him many times, but i am not...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unjustified damage charges - trip id :jps6bg12c [Resolved]

 Tarun177 on Oct 11, 2019
Trip i’d: jps6bg12c.
Company : zoomcar india pvt ltd
Name :tarun sharma
Trip total cost : rs32900 — complete payment done.

I completed my trip on 9th jun2019 and i cleared all my pending dues of rs 4576 on 19th june then on 30th june i got a recovery notice that another rs6000 is pending from my side.

Regarding my booking number jps6bg12c i got notice saying rs6000 payment is pending whereas i did all pending payment on 19th june.

Chronological order summary of events is given below :

1) zoomcar added rs 6000 vehicle...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — deactivate zoom car id

 Ayush Bedi on Oct 11, 2019
As i have faced many problem with zoom car and none of my problem was solved by the zoom car i don't want to have any kind of relationship with you and would like to have my account deleted with all the data and the i'd is [protected]@gmail.com i would like to have it deleted please kindly process the same. As i have left any hope of having reltion with you company as you don't take care of your customers...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — irresponsible behaviour - jps6xhcoo

 agam14 on Oct 11, 2019
I booked a zoomcar (I 20) on 11th august for dates - 6th to 8th october (Booking id - jps6xhcoo) booking was supposed to start at 6 am. I got a call at 4 am that my car has been degraded to swift due to unavailability. After that at 5 am i called delivery executive to find the exact location of delivery. He immediately said that there was no car available neither swift nor any even after i was already allocated swift and asked me to connect with customer care. I called them continuously after every 15 mins and every time i got the same answer - “we are looking into it and you will shortly receive...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — they fined us unnecessary zoomcar exposed

 Vikrant Sahu on Oct 11, 2019
I will start my case from beginning
On 25 of september we booked a nexon car for 3 days at 3994 in vishakhapatnam
Then in morning we taken the car and doing all checklist given by app then we taken the car aprx 9 o clock after only 39 km driven the car automatically stopped
Then we called them they given mechenic at 4 o clock he said the fuel is low that's why car is not starting then we refuel the car of 1500 but car doesn't start then he tried everything he can but car doesn't start
At 8 o clock in evening they toe the car and drop to the service centre they promised...
Complaint comments  Read comments [1]Complaint category Car Rental

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