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www.zoomcar.com
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Updated: Jul 4, 2025
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Zoomcar reviews & complaints(5718)

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K
kavish2911
Jul 4, 2025
Jul 4, 2025
This thread was updated on Jul 4, 2025
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My Account blacklisted without any reason

My zoomcar account was blacklisted without any reason. Please unban my account...
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J
Jayatej
May 27, 2025
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Account Blacklisted for no reason

Hi Zoomcar,
My account got blacklisted for no reason. I am not able to book a car for my upcoming trip which is very important. Kindly resolve it urgently.

Name: JAYATEJ MANYALA
Phone: [protected]
E-mail: jaytej.[protected]@gmail.com

Kindly resolve it urgently. Very important!!!...
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V
VKishorD
from Thane, Maharashtra
May 7, 2025
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Zoomcar booking

I am a regular customer of Zoom Car but from a couple of months, I am trying to book a zoom car, but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have tried to call so many times to the customer care number but not able to connect with the representative as all the numbers are invalid.

My phone number is - [protected]...
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A
Addula Johnson
Apr 12, 2025
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Damage reimbursement pending since a month

Hi My Car is TS08HL9342, and I have submitted my damage reimbursement claim on 9th of March and today is 12 of April and I havnt received any refund or any progress till now, ticket still says, in review, im really not sure what you guys are reviewing.
This is the ticket number - 2180567 which was raised, and this was supposed to be fixed by 10 working days, I will be filing an official complaint through ombudsmen as you are misleading...
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A
Anshul3260
from Noida, Uttar Pradesh
Apr 10, 2025
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Urgent complaint regarding vehicle not released since 5 months

Dear Zoomcar Support Team,
I am writing to express my serious concern regarding my vehicle, which has been listed on the Zoomcar platform and is still not released even after five months.
Vehicle Details:
Owner Name: Anshul Jain
Vehicle Listed On Zoomcar: Tata Nexon UP16EL8296
Date of Incident: 11.12.2024
Duration Since Held: Over 5 months
Despite multiple follow-ups and sharing of all necessary...
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S
Symantec.guy
Apr 6, 2025
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Pending profile verification for months

Hi. I have a pending profile verification from 2 months. I tried deleting the profile and using another number but no luck. That one is also pending. All documents are valid and i was registered earlier using the same. But this time its jist pending....
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HARSHAD THORAT
from Igatpuri, Maharashtra
Mar 29, 2025
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formal complaint regarding unjust blacklisting of my account and lack of response

I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.

Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication...
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Vedavyasa Kustagi
Mar 26, 2025
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Guest not return the car yest where he has return yesterdaty(25/03/2024) 10 AM

My name is Vedavyasa kustagi I am a host of Zoom car

Guest has not return the car yest where he has to return yesterday(25/03/2024), and also guest has not responded to my call or message,

My car no is KA-05NL9538...
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S
SAurabhkhelwade
from Pune, Maharashtra
Mar 25, 2025
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Car not provided by the owner/ zoomcar

Address: Talegaon dabhade tal maval dist Pune

I booked zoomcar ertiga MH14LJ0124, booking id JPSNOYNXC for 26/03/25 . But now the owner is saying that I am not associated with zoomcar and the booking was confirmed but still the car was not provided. I payed 3542 rs . You cheat people. Who will pay my money, I will drag you to court for this. If I cancelled the trip then only 50% will be refunded what should I do . You are associated with the car owner and now the car was not provided....
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A
Abhishek_Singh2025
from Noida, Uttar Pradesh
Mar 13, 2025
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Pathetic service by Zoomcar

My car has sustained multiple damages during Zoomcar bookings, and despite following their prescribed process, my issue remains completely ignored. I was assured that I could take my car to a listed garage, get an estimate, and Zoomcar would approve it for repairs. I did exactly that—I visited the garage, got my car inspected, had a detailed estimate prepared, and submitted it to Zoomcar for approval. It has now been six days, and Zoomcar...
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G
guptashubham123
from Hyderabad, Telangana
Mar 2, 2025
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illegal rental of privately registered vehicles & mental harassment

Details of the Grievance:

I, along with my friends, booked a self-drive rental car from Zoomcar in Mumbai for a day. Upon collecting the vehicle, we observed that it had a white number plate, indicating private registration. To our knowledge, self-drive rental vehicles should have black number plates with yellow lettering, as required for commercial rentals under the Motor Vehicles Act, 1988. However, we trusted Zoomcar’s...
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S
Sity
Feb 19, 2025
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Profile Not Verified after 3 submissions

Address: [email protected]

My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID....
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P
pmouni
Jan 23, 2025
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Unable to verify my profile

Address: Rajahmundry

Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile....
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M
mrpurav
Jan 20, 2025
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Not received the invoice copy/bill

Address: Bangalore
Website: www.zoomcar.com

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....
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N
naman297
Jan 9, 2025
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Refund not received for my zoomcar booking

I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....
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K
KS Best
from Gurgaon, Haryana
Jan 9, 2025
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Driver license is getting rejected

I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow....
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A
Ambuj Saxena
Nov 24, 2024
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Unable to verify profile

Address: Bangalore

I booked a rental car through Zoomcar and made full advance payment. After making the booking, I didn't receive any email confirmation and cannot see the booking in booking history. All I got was an SMS that asked me to verify my profile before I am allowed to drive the rental car. Unfortunately, there is no way to verify profile on the website. I downloaded the app, but it hangs once I enter my phone number and refuses to provide OTP...
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V
Vish129713
Nov 20, 2024
Jan 9, 2025
This thread was updated on Jan 9, 2025
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Refund not received for my zoomcar booking. SCAM

Booked a Zoomcar in Chennai. Host denied to provide the car, just 2min before I reach the location. Registered a complaint on Zoomcar. No response. They rebooked me on another day.

They still have not responded or provided refund. Pathetic service....
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R
rahukrishna
Nov 15, 2024
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Profile verification pending, still not completed

I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days...
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V
Vinrash
Nov 14, 2024
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OTP is not getting generated to update profile on App

Booking done, Payment deducted, Booking confirmed. then asked to update profile by logging in, Unable to generate OTP - "Something went wrong, Please try again in sometime", Tried multiple times. No luck. Tried after updating the app, still no luck. Tried login to website - says "Please enter valid number" even though it is valid. Tried email option, says " please enter valid email, even though it is correct". There is no means to reach with...
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