Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 70%
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1304
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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646
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280

Customer satisfaction rating
70%
Complaints
1304
Pending
153
Resolved
874
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car related photos (310)

Zoom Car Complaints & Reviews

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Zoomcar — zoomcar impersonated my account and using my email for booking

 ROshanboy on Aug 20, 2018
I have never zoom car but from Jul 18, i was getting emails that I am booking zoom car. Then I found out that someone used my email address from banglore and booking cars. When I called and email customer care they said it can't happen. Then I changed the phone no in the zoom car as I got email from zoom car. Now again I was getting messages in my phone that I am booking cars again and it did not stopped. Now the fraud who was booking zoom car stopped booking and his outstanding came to me that I have to pay for it. I told that I am not the one and the driving license is not in my name. But Zoom...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unable to lock pedl bicycle

 Cleyopas on Aug 19, 2018
Hi,

Today i took pedl cycle for half an hour but i am not able to lock cycle manually so not able to end tour. Because of this money is getting deducted from paytm account. Kindly do needful. And i am not able to lock it so can not keep it anywhere else on road in fear of getting stollen by anyone.

Cycle number : 102482

Regards,
Cleyopas...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — my account is unnecessarily blocked from zoomcar

 Jagannath_Ghosh on Aug 19, 2018
Dear sir,
My friends were wrongly using my driving license without my intimation from a fake mail i'd yash_jalan@icloud.com to book zoomcar although my dl was already uploaded in my id jagannathghosh555@gmail.com standing verified... I had repeatedly complained regarding this issue but zoomcar has always been replying that they need a mail from yash_jalan@icloud.com to block the account.. But the users of my driving license are denying to that inspite of my request.. Yesterday night that is 17th august 2018, i had uploaded my driving license and aadhaar again and my live photo, then i got...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — damage charges

 Rishu123 on Aug 19, 2018
Hello,

I had booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guys left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound.
So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — pathetic service and unauthorized charges

 Amandeepvashishtha on Aug 19, 2018
I have booked a tuv 300 for 3 august 2018 to 4 august 2018, my booking id is jps64rvvd. After booking, an executive called me and she said that tuv is not available so we are providing you mahindra scorpio, i agreed but i told them that the car should be serviced. On 4th of august we guyz left for mahabaleshwar for our trip but after crossing 20km from pune a burning smell started from the engine with a sound. So we thought to stop the car and call the zoomcar customer support. We called them around 6a. M. But your team sent help to us at 12 p. M. They said that they will provide a cab for us in...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — not given refund

 Gokul10000 on Aug 19, 2018
Recently i made a booking on zoomcar. But here we are facing flooding issues near the pickup point and all other transportation we're stopped that time. Because of that i cancelled that booking. While cancellation time it was showing it will be renfunded but now customer care telling not able to refund. Their policy page was showing i am able to get a refund. Attached screen shot...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car - wrong charges - jps64ul4t

 BalaSubramaniam Muthiah on Aug 19, 2018
Hi team,

I'm fed-up with zoom car service now a days.

I have been charged 1000 rs as a cleaning charge for my booking id - jps64ul4t but when i took the car itself it was not clean and this was intimated in zoom app with inspect and proceed but still i was charged.

When i called zoom car customer care it was so difficult to reach the customer support executive and he was so irresponsible, asking me to send the mail with the video prof.

I'm not jobless to send mails and keep on following it up. I just want to know what is the use of inspect...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — pathetic service by pedl from zoomcar

 bikgouri on Aug 18, 2018
Team,
Your pedl service is getting worst day by day. Yesterday i finished my trip by 12 mins but it was not getting ended.
Page was going round and timed out. It did not end trip instantly.
Instead of rs 3 for 30 mins, rs 6 was deducted after 40 mins which is a shame for pedl service. I will escalate the matter because it is happening almost everyday with everyone availing your service.
People are being harassed because of your crap app service. People can not end the trip because of the latency issue with your app and their money gets deducted from paytm.
Complaint comments  Read comments Complaint category Unauthorized charges

Zoomcar — unable to end-trip

 Nut1 on Aug 17, 2018
On aug 17, 2018
I am nutan, i am using zoomcar pedl service. I always unable to end-trip and end up paying more money (They charge more).

I use the pedl cycle no 3220302 up to 30 minutes and end trip at 3.05 pm by paying 6 rs later i saw the the application does not allow to end-trip and trip is live and on 10.15 pm i got sms of 48 rs hence end up paying more money to the zoomcar company.

There is no facility to reach out customer care number. Please help me solve the problem......
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — zoom home delivery - unethical behavior

 ezhaivendan on Aug 17, 2018
I have booked the zoom car(ID: JPS64UCJU) on 14th Aug at 4 pm. But I was not getting a zoom car my expected time. It will reach around 6'o clock. I was getting a lot of frustrated at that moment. Whenever I called zoom car customer service, they said within 5 mins it will reach your place. 4.15pm to 5.40pm I did get same 5 mins answer from your services. The same 14th morning I did a mistake in booking(ID: JPS64U7GZ) instead of 14th I did book 21st. So I cancelled that trip and zoom services deducted 200 rs immediately. Zoom Service What do you have the plan for your mistakes?...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — pedl end trip issues

 Anjaneya Bt Setty on Aug 16, 2018
I am Anjaneya, I am using Zoomcar PEDL service. I always unable to End-Trip and end up paying more money(They charge more).

I Generally use the PEDL app up to 30 - 50 minutes but the application does not allow to end-trip hence end up paying more money to the ZOOMCAR company.

There is no facility to reach out customer care number. Please help me solve the problem....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — hidden charges - fraudulent practices

 Viplav K on Aug 15, 2018
Dear Zoomcar (Never Stop "Harrassing"),

I booked XUV 500 on 13th August @ 2PM till 5PM for 3 hours. When i reached to pick the car it took me 1:30 hours to search the car with the help of your customer service. The car was parked at least 500 mtr away from the actual location shared with me. The Customer care and your ZAP associate were blaming each other for the wrong location instead of helping me out to search for car. I had to struggle and walk a lot through each lane on location address to search for the car and it was parked in dump yard. It was an endless harassment.
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unable to end the trip as the lock of the cycle was broken

 rjmodak on Aug 15, 2018
The lock of the cycle was already broken when i had unlocked it. I came to know when i was about to lock the cycle. So i am unable to end the trip. The trip is being extended and the money from my paytm wallet is being deducted. Also there is no customer support on phone. Your customer care is totally #. After dropping a mail, you say you will reach me within 24 hours. And what do i do till then? Pay you ₹3 per minute? I need my money back and an answer from the company....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — fraud cleaning charges of rupees 1000 applied

 goural mishra on Aug 15, 2018
I booked zoomcar id - jps64hgld from 12pm on 12th aug 2018 to 2.30am 13th aug.
When we went to return the car no zoomcar person was there. The car was delivered in exactly same and good clean condition at 9pm. After we left i got 1000 rupees cleaning bill which is total fake and fraud as the car was provided in clean good condition. Upon calling zoomcar customer care they provided no help and asked to pay such charges. I am a regular zoomcar customer and this kind of fraud charges are intolerable.
Kindly remove these charges as this is simply black money collected by the zoomcar person...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — car

 Pavneet Bargota on Aug 14, 2018
I took a car from zoom car from dwarka and when i took it there was a dent on the bumper and scratches all over the, the car was dirty from outside as well as from inside, its tyre was punctured as well. I changed the tyre after it was fully deflated on the main road and took the car along with me, however i choosed the car with empty fuel as well and then i refuled it. I returned it before time and now i have been charged 10000 for the dent and scratches which was made before i picked it up. I want to use this app but i why have they charged me for the thing whih i have not done. Someone please...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — pending

 Shiva Christi on Aug 14, 2018
I hired a zoom car on 11th august morning 3.30 am to 12th august evening 5 pm. Ref id : jps648tfg.

I completed my trip and handover the car without out any issues. After a day i got a mail that amount of 9561 was due. This was a shock to me. I returned the car in the same way i took. Dint even had any incident nor accident.

The reason they have mentioned is

Excess km rs. 3660 /- (For which i need to break up)

Vehicle damage charge : rs. 6000/-. I really don't know why they have mentioned.

I gave in absolutely in proper...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — re-upload of driving licence

 Shagy91 on Aug 13, 2018
Hi,

I had used my friends DL while booking our last trip but my email ID and mobile number. Now that they have verified with his DL, I'm not able to change/re-upload my own DL.

Zoomcar customer care is saying that they can't change/delete already verified DL. Neither I'm able to create separate account as my mobile number has already been registered.

Do know what to do in this case. Not able to call zoomcar support directly to resolve this....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund has not been credited to my account

 Mohana Priya A on Aug 13, 2018
We have booked a car for rent under the booking id jps6n45t in zoomcar. Zoomcar claims to have ilcredited the refund amount of rs. 4624 to my gift card account number ending 1488. Bank claims that the amount cannot be credited to a gift card account. We have mailed zoomcar about the same and has send the account statement to zoomcar stating that we did not receive the refund amount and requested to initiate the refund process to my hdfc account and have given the account details via mail. Zoomcar did not respond for the mail for past 10 days and the refund has not been credited to my account....
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — extra money charged

 Anand R Krishnan on Aug 13, 2018
I'd picked up the pedl bike at agara lake, hsr, bangalore
After using it for 15mins, i locked the cycle and dropped it back at the place i took from and tried ending the trip, but couldn't.
Later i cycled for 1km and dropped it at the docking station outside the agara lake where 10+ cycles were already docked. Again i tried ending the trip, but the app wouldn't.
Because of issue with the company app/tech i wasted 1hr trying to end the trip repeatedly and had sent multiple emails asking for support. But they do not have a number where i could talk to someone to report this isse,...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — zoom car rental

 rganesan7 on Aug 12, 2018
Zoom car – poor service, false promises & cheating the customer

We had made a reservation for zoom car (Reservation_booking_id_jps623zrk - (Mahindra scorpio – red - ka51aa2833) on 8th march 2018 to be picked up from dr. Rajkumar road - rajaji nagar (Beside suguna hospital). Though the license was verified successfully during the time of payment, upon reaching the pickup location, suddenly zoom car reverted the status to pending license check and delayed the pickup by almost about 4 hours after which the car was picked up.
At the time of pickup the car faced acceleration...
Complaint comments  Read comments Complaint category Car Rental

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