Upon arrival at the designated meeting point, I encountered an issue where I was unable to receive the OTP required to unlock the booked car. I attempted to resolve this issue promptly by contacting both your email support and chatbot, but unfortunately, I did not receive any assistance for a significant amount of time.
As the host could not release the car without the OTP, I was forced to make alternative arrangements and rent a different vehicle, resulting in a wasted day and additional expenses.
I have already paid for the Zoomcar booking (Booking ID:JPSNJZEZD)and considering the inconvenience caused by the lack of timely support regarding the OTP issue, I request a full refund for this booking.
Zoomcar customer support has been notified about the posted complaint.