Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 66%
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1025
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
66%
Complaints
1025
Pending
125
Resolved
647
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — not informed before and charging later

 Simran Jha on May 22, 2018
Me and my friends booked swift in Bangalore and went nearby while coming back we were traveling in nice road(Bangalore) which is always empty, too broad and cars usually go above 100 km/hr . This was the first time we booked zoomcar and none of us had any idea.we were getting late so my friend was driving fast and just reached 125 km/ hr. The moment he just touched that limit the message came that he crossed 125 and should pay 2500 RS. we were never been informed before booking about the extra charges . No one told us the max limit . We had also booked scorpio and in that car the limit was mentioned...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — problem in ending pedl trip.

 Tanvi54 on May 22, 2018
Hi.
This is tanvi. I booked pedl cycle 102464 form pune City. I rode it for just 20-25 minutes. I then brought it at pedl station and locked it, and then tried to end my trip, but I'm unable to end my trip. It has almost been 2.5 hours now and I'm being charged. I tried ending the trip many times at the pedl station but the trip is. Not getting ended.
Please end my trip. Look into this matter at your earliest.

Name - tanvi
Cycle number - 102464
City - pune...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — pedl cycles pune karvenagar

 Deepika Panicker on May 21, 2018
I am a regular pedl user. My cycle number number today was 102998. My cycle did not get unlocked but the trip had commenced and i started getting billed for it.
Now my trip isn’t ending. I tried innumerable times to both unlock cycle and end trip, it kept sending incorrect messages like cycle is not in pedl station. Since my cycle never got unlocked, hoe could it have ever been outside the pedl station.
Even now my trip is goin on and my money is getting deducted.
I am helpless and i am wondering how to remedy this issue.
If my issue is not resolved i will not be...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — pedl cycle did not unlock after scanning the code but I am being charged

 roynit on May 21, 2018
I booked a PEDL cycle (cycle no: 100811) on 21st May 2018 at 1:43 PM at IIT Madras campus. The cycle did not unlock on scanning the QR code but I am being charged for my trip at 3rs/30min from my Paytm wallet and also an outstanding charge. No feedback is available from the customer care of Zoomcar even after several complaint mails being sent. I want immediate return of my money....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — fake damage fee for spare tire

 Madhu95 on May 21, 2018
Car # mh43bg6859
Booking id: jps62tgkp
Trip duration: 11th may 2018 6 am to 12th may 2018 7am.

We booked tata tiago. At the start of the trip we took photos of the car with all the scratches and dents. At the end of the trip, the person at the site checked everything and said to end the trip with no additional charges. We left the place and after a day zoomcar has charged 3000 for damage fee. When we called the car owner, he said that the spare tire at the trunk was torn. But we never used that. We didnt even know to change the tyre. As per our first discussion he said...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — service failure to assist customer when in need

 shash65 on May 21, 2018
I had booked a ride with zoomcar with booking id jps6242q4 after making due payement. During picking the car i tried unlocking the car after inspection then i got a message that there is network issue with car. Then i tried calling customer care. But there was no option yo speak to sutomer care and like this rried all optipns listed in app as well as website. Nothing worked. I coudnt cancel the trip as well as app didnt allow me to make fresh booking. I was left un attended and all efforts to reach them was not responsive...
Complaint comments  Read comments [2]Complaint category Movement & Delivery

Zoomcar — unethical claim of charges

 Eeshaan Vernekar on May 20, 2018
My first experience with zoom car... Pathetic (Booking id - jps624711)
We had booked a car under the above booking id. At the first instance the car was not ready. Finally we got the car ready at 9.00p. M. Which was 30min beyond scheduled time... The car had a few scratches which were very well confirmed by the persons at zoom car... Moreover we had already sent a video of the car to their mobile [protected]. When we came to return the car, they person at the zoomcar outlet was the most unprofessional kind. His way of talking was very very rude. He went around the car and pointed out to the...
Complaint comments  Read comments [3]Complaint category Car Rental

Zoomcar Pedl — unable to end trip after locking the cycle

 Aom on May 20, 2018
Hi team,

I have lodged a complaint yesterday (May 20) for not able to end trip even after locking the cycle. The cycle was locked and i did checked multiple times. I have used it for 15 - 20 mins yesterday. Till now i'm getting the same issue in ending trip. Please look into this on priority

Cycle no : 101300
Location : mahindra city, chengalpet
603002

Thanks!...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Zoomcar Pedl — unable to end trip even after locking the cycle

 Aom on May 20, 2018
Hi,

I'm not able to end the trip even after locking the cycle. I did checked many times after locking the cycle and tried end trip but a pop-up comes saying time out try again. I've used the cycle for 15 mins but the amount is getting deducted from my paytm wallet. Please look into this as earliest.

Cycle no : 101300
Location: mahindra city, chengalpet
603002

Thanks!...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Zoom Car — zoom car charges me damage charges

 mech.sudhan on May 19, 2018
Hello sir

This is to inform you that zoom car is allowing unethical practices to charge damage fees by following the processes with lot of loopholes. This is the first time i booked a zoom car and when i went to the kiosk, the concerned person asked me the car number. I asked him how to access the same. Then he took my mobile and accepted all the pages and went to he last page and told me to take handover of the car. I have categorically asked about the dent on the front bumper and i was told that it was already noted. When i have handedover the car, the guy vanished from the place...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — customer service/car check/irresponsible

 Abhi_rr37 on May 18, 2018
Booking ID: JPS62205G
Date: 18 May 2018: 1: 00 AM

This compliant is regarding the pathetic service I've experienced with Zoom Cars recently.

My booking started at 1:00 Am in the morning of 18th May 2018. I had to rush to the Hyderabad International Airport to make sure that one of my family member's board the flight.

I reached to the car site and to my surprise the fuel in vehicle was 12% and could hardly travel 10Kms. I reached out to the support and people over there are pretty insensitive!!

All your reply was "Sir, please fill...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — related to aadhar card upload

 mukeshg705 on May 16, 2018
At the time of registration mistakenly i uploaded my aadhar card into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my aadhar out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my adhar card out of his account.
Mukeshg705@gmail.com...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — regarding rent cycle through pedl.in

 Sayanti Sinha on May 14, 2018
Today I took a cycle from a pedel station( Newtown aa3, Kolkata-700135, near arambagh food Mart) .after some time I looked the cycle and kept the cycle in the same place .but end trip didn't working and 12/- charged extra . though I looked it, but it not automatically end trip also.after 1:30 hr.i got a msg, and again went there to end trip.than it works, but the cycle was locked .I want to refund my money (RS.12/-) . Please look the matter ....
Complaint comments  Read comments [2]Complaint category Other

Zoom Car — pedl cycle stolen unable to end my ride but money is getting continuously deducted

 chaitanya budkule on May 13, 2018
I started my pedl ride yesterday in front of mahesh school pune and on my way i parked it in front of a gym for around 2 minutes. When i came out my cycle was not there somebody stole my cycle. I quickly searched around the vicinity but was unable to find it. Now my problem is i can not even end my ride since i need to manually lock pedl cycle in front of mahesh school again. Meanwhile i am still getting charged for 1 day at rs 144 from my paytm account which is linked.

Please end the ride asap so that my money will not be deducted continuously.

Cycle no 101603...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — not able to lock pedl cycle

 Reshma.mane on May 12, 2018
Hi,

Yesterday i took pedl cycle for half an hour but i am not able to lock cycle manually so not able to end tour. Because of this money is getting deducted from paytm account. Kindly do needful. I have used cycle for just half an hour but paying for almost more than 12 hours. And i am not able to lock it so can not keep it anywhere else on road in fear of getting stollen by anyone.

Cycle number : 102482

Regards,
Reshma...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — service faults

 kuber.shinde on May 12, 2018
I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority....
Complaint comments  Read comments [1]Complaint category Products & Services

Zoom Car — the car was already unclean why am i supposed to pay for that?

 Samuel D Samz on May 11, 2018
I took a ride and i was in a totally hurry and me and my friend that's it..

We never opened the read doors even but we noticed that there were some papers and covers on the rear part..

But anyways front is okay so we took the ride and later after a day i've got a notification some thing like i've to pay a cleaning fee of rs.1000???

What nonsense is this? And this is totally #....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — overspeeding charge

 Varun Singh Rajput on May 10, 2018
Hi, i m naveen. I booked zoom car on 8th may. Everything was fine. We thought zoom car is best and affordable but on the next day when we went to handover the car, zoom car man told us that we are charged for overspeeding. This is such a fraud action. He didn't told us before giving us car. As this was my first booking with zoom car, i was not aware about speed limit and because of clear highway i might have crossed speed limit. I am a college student and this 2500rs is such a big amount for me. Please help me this time. And also we are not getting and customer care support....
Complaint comments  Read comments [3]Complaint category Car Rental

Zoom Car — zoomcar - informal way to loot

 sathwick gowda on May 9, 2018
I had booked a ride on 1st may 2018. The ride was completed within 5hrs. It was a short ride for a restaurant nearby for a friend's bday celebration.
Completed the drive within time limit. I got a clearance message within 12hrs from zoomcar that I have no outstanding balance to pay or there is no refund from zoomcar.
After 2 days they have started to send message and mail me to pay 10, 000rs mentioning as a damage charge.when I connected with the customer care they said there is an clutch issue.

Flaws that I found that shows clear sign of there intention.
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — wrongly unlocked cycle plz end the trip

 sanketm on May 9, 2018
I had wrongly unlocked cycle number 102186 got an sms from zoomcar to end the trip and i have not used cycle for a single minute and i don't know where is cycle please end the trip right now i don't want to be charged for something that i haven't used. 30rs is debited from my paytm wallet for pedl, customer care of zoomcar is not working so cannot log complaint there. They should revert transaction. Please end the trip immediately and refund any amount that was charged through my paytm.
Name - shailesh mahajan
Cycle num - 102186
Residential area - warje
From where the...
Complaint comments  Read comments [1]Complaint category Other

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