Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 78%
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1879
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
78%
Complaints
1879
Pending
134
Resolved
1434
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Zoom Car Complaints & Reviews

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Zoom Car — refund not processed

 amitrai028 on Jan 17, 2019
On dated 13dec My booking ID JPS6FK4RU, I have paid online if ₹ 4476 & after cancelation of booking amount of ₹ 738, my remaining ₹ 3738 still not refunded & zoomcar having no option to complaint such type of issue to report /solve . & this is the kind of services if company provided then its difficult for long term run. Very bad experience i have....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund payment not received [Resolved]

 Laraib Alvi on Jan 17, 2019
Booking ID: JPS6FQM70
Booking Date: 22nd Dec
Cancellation Date: 22nd Dec
Booking Amount: Rs. 4852/-
Refund Amount: Rs. 2426/-

I have canceled my first booking with ZoomCar just after 20 Mins of booking time. I have agreed to the cancellation fees of 50% of the booking amount. Now its been 24 days, i haven't received the refund of Rs. 2426/-. I am trying calling/ contacting Zoomcar from past 2 days, however it seems impossible to connect, if you don't have an upcoming bookings. Please help me here, its been more than 24 days, expecting the amount to be refunded....
Complaint comments  Read comments Complaint category Credit Cards

Zoom Car — fraudulent: refund not received since 2 months

 Ponnam on Jan 15, 2019
Hello! My zoom car booking id: jps6fjykm. I completed the trip within the specified time and also without causing any damage to the vehicle on 4/12/2018. But i haven't received my security deposit of 2500 yet. You're saying that you transacted my money from your end. But when i contacted my bank, they are saying any such transaction don't exist. What should i do now? Is trusting you is the grave mistake i committed?...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar - horrible condition of rental car

 Scorpvenom on Jan 15, 2019
Booking date: 3rd Jan 2019 from Jaipur
Booking id: JPS6FKXGN

I got assigned a Scorpio a month before the booking date due to high demand and I was ok with that. When I reached to pick up the car, the evening was setting in and I got a Scorpio which was damaged and had huge dents in the exterior. There was another car standing there but apparently was already booked for someone else. I took it to my hotel and parked it for the night. In the morning I could see the interiors properly and noticed that it was very dirty inside and the guy at the parking lot has not done his job...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — for refund of full amount

 Amit07mylife on Jan 15, 2019
I Have booked a car on 31st december 2018 sharp at 7:30 am i have submitted my DL and xerox copy of aadhar but the verification was failed and booking was cancelled sharp at 8:15am by zoom car side and i have charged total 4489.00Rs 1489 R.s for vehicle charge and 3000 for security money but after cancelation by them i got only 3000 rest amount.

Details are attached.
Please do the needful asap...

Regards
Samrat Sengupta
Mo:-[protected]...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — excess amount charged

 Siddharth Phukan on Jan 15, 2019
I had booked a Marutu Swift MH14GD0148 for 11-12 Jan 2019.I had paid Rs. 300 extra for drop and pick service.

The pick up person arrived late, which was communicated to me by Zoomcar through message, the delivery person confirmed that no charge will be levied since delay was from his end. However they charged Rs 835 for late delivery.

No response from their support team in resolving the issue....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car wrong charges without verifying uploaded documents

 Debajyoti Bhattacharjee on Jan 15, 2019
Everything is automated and self serve which is amazing but zoom car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty.
My booking jps6f8k6l.
Made from 9th jan to 13th jan and the fuel was only 70% filled. It is easy to do full tank to full tank where zoom cannot charge customers. However if they insist customers to leave it at half tank, a) it becomes difficult for customers to fill back to a specific percentage which is very cheeky b) it provides them a great opportunity to withhold amount. Would you not think that customers...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — false damage charges are charged against me

 Avinash Hr on Jan 14, 2019
Hi,

Firstly, please be a little more specific on how "the car has been damaged after my usage".

Secondly, "there was already damages done when i picked the vehicle and zoom car employee also agreed the same during his delivery to me". The same is also mentioned in zoom car app checklist saying it's major damage in several parts.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — wrongly imposing charges on me and recklessly blaming customer for faults

 Rahul Kr Tiwari on Jan 14, 2019
Hi sir,

I booked a Tata Tiago (diesel) from zoom car. I picked up the vehicle from Chandigarh (railway station parking) at 11:30 PM on 11th January. I had made a booking from 11th jan11:30 PM to 12th Jan 9:00 PM. I drove off to my home 56 km from Chandigarh so that I could start for Shimla the next day in the morning early. On 12th Jan, after merely 46 km driving, the car suddenly developed clutch disc problem and stopped moving. After being stranded on a desolate road for 5 hours from around 11 AM to evening 4:30 PM and after several calls to customer care, the TATA roadside assistance...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — regarding the refund amount

 arya123xyzarya on Jan 14, 2019
I have booked the zoom car (Booking id: #jps646z5y) on 11th november by paying rs:4736 including the advance amount of rs:3000. I didn't get the refund amount back till now. I called to the customer care of zoom car. They told me that they refunded back the amount on 12th november itself and gave the arn no :[protected] to enquire in the bank. I went to the my bank (Sbi) and gave the complaint, they checked it and informed me that the problem is from the side of zoom car only. Bank didn't receive any amount as well as they are not able to check it.
I have waited for two months, so please...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — refund for booking

 ninad bam on Jan 13, 2019
Booking date : 10 december 2018
Booking id : jps6fox4o
The refund has not yet been recieved for last 32 days. There. Is no way to contact zoomcar, multiple mails have been written by me so far but the response is same and scripted "we will get back" which never happened.
This is a really bad experience i cannot contact the zoomcar personal as well. This kind of customer service is not expected from such an organisation....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — fraudulent charge of rs.10000 on me

 anmolb0111 on Jan 13, 2019
With reference to booking id: jps6frkvq, i had booked ford freestyle on 27th december 2018 from 12 pm to 4 pm. I took the car and was just 20 kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the a. C. Vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under rs.2000. When i reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fraudulent charge of rs.10000 on my booking

 anmolb0111 on Jan 13, 2019
With reference to booking ID: JPS6FRKVQ, I had booked Ford Freestyle on 27th December 2018 from 12 PM to 4 PM. I took the car and was just 20 Kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the A.C. vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under Rs.2000. When I reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — a/c not working in the car

 Aditya reddy0054 on Jan 13, 2019
We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight.in the morning when we switched on the a/c, there was onlh blow of wind but no cooling. When we called the customer care, they simply answer tellinh get it repaired and that they would refund the amount spend for repair.. That was the most irresponsible answe which we heard. Standing at a helpless place, we searched for service center. When we reached the service center...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — fraudulent charge of rs 10k

 Faiz16062016@gmail.com on Jan 11, 2019
With respect to booking no. Jps6fh5x9, my ride was completed within time and there was no damage from my side to the car.
Car was handed over at same location from where it was picked and in same condition how it was picked up.
I have all pics to prove my claim.

The claim is null and void and hence kindly remove fraudulent charge of 10k to my account
Regards,
Faiz...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — amount deducted from paytm account for pedl

 tanyag on Jan 10, 2019
Hi,

I subscribed for the pedl subscription of rs. 100/- for one month 1 hour daily membership.
One day when i was trying to book a ride, the cycle was not able to unlock as it was showing that the trip for this cycle is not ended and hence it was not available to be used at that time by me.

Next day when i opened the app, the app was asking to extend the trip that didn't even took place and was charged rs.417/- (Automatically deducted since the paytm account was linked) in addition to the subscribed fee of rs. 100/-.

You can track the cycle.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Zoom Car — wrong charges and refunds being held without verifying uploaded documents

 vinothkc on Jan 8, 2019
Everything is automated and self serve which is amazing but Zoom Car should not automate assumptions too by giving benefit of doubt to themselves and charging everyone as guilty. My booking JPS6FQRPL was made from 25th Dec to 28th Dec and the fuel was only 45% filled. It is easy to do full tank to full tank where Zoom cannot charge customers. However if they insist customers to leave it at half tank, a) It becomes difficult for customers to fill back to a specific percentage which is very cheeky b) It provides them a great opportunity to withhold amount. Would you not think that customers would...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — did not receive refund

 Tushar Ganure on Jan 8, 2019
I have completed booking on 14th december 2018 and i was told refund would be deposited in 48 hours and still i haven’t got refund until today 8th january, i have mailed you many number of times without strong reply. There is no customer service number to call or chat with them to resolve the issues, so id like to request zoomcar to please refund me my money as soon as possibles...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — refund & outstanding amount

 Suthier Ramasamy on Jan 8, 2019
I booked scorpio from 02:00 pm 26 oct 2018 to 10:00 am 29 oct 2018. My booking id is jps64428y. I paid a total of 16358 inr without security deposit. We started to gandikota at 9 pm on 26th oct. After travelling 500 kilometers the vechicle started showing signs of bad clutch. The clutch wire broke. The hydraulics to the clutch stopped working. It looked like the master cylinder has gone out. This happenned somewhere in andhra pradesh at 2 pm on 27th oct.

The response from zoom customer care was not prompt. After making several calls to customer care, they registered a complain for...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unauthorized driving licence use

 da3017 on Jan 8, 2019
This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your...
Complaint comments  Read comments Complaint category Car Rental

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