Claimed

Zoomcar Complaints & Reviews

2.7
Last updated Jul 4, 2022
Complaints 4859
Resolved
2548
Unresolved
2311
Quick Links
Statistics
Share
Contacts
ADVERTISEMENT

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
Zoomcar
Customer Service Contacts

Zoomcar Website

Zoomcar Head Office Address

#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India
560038

Zoomcar Phone Numbers

Phone
+91 80 6748 1200
1097
812
ADVERTISEMENT

Zoomcar reviews & complaints(4859)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
My vehice no is ts07gg9488 has got accident on 12th june 2022 by the customer of zoom car till now no action has been taken and not given any approval for workshop to start the process

my mobile no is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
The car was damaged in a trip due to which the alarm of the car keeps on blinking and hence causes the battery of the car to be completely drained.

Raised multiple tickets but all are being closed saying it's a NIRD. I even replaced the battery but it got drained in a night's time due to alarm keep on blinking due to the damaged caused on the passenger side door.

I have raised ticket to even opt out of the HOST...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I booked an Amaze car (red colour) for a trip from 9th June to 11th June, 2022 through the Goibibo portal that offers car rental services through partnership with the Zoomcar app.

I reached the given location at 4.45am and searched for the car till 6am. Tried multiple times to contact Goibibo and Zoomcar through their customer support email id or phone nos that i found in their apps. But couldn't. Finally i got connected to...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I was having a booking in April 2022, and i went to car location to pick the car and No associate were available to fill checklist (Worst Service). Later it was not allowing to fill checklist online atleast Post which tried calling customer care not even a single dog picked a call. Upon tht it was showing a overdue payment is pending but i tried clearing that then also car checklist no opened and car was not unlocked. Till date i tried all...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I have booked my zoom car on 27 June 2022 at 02:00 AM and returned on 27 June 2022 at 8:30 PM . I have paid the car amount at once and only the toll charges were to be paid. At the end of the journey I have not marked the fuel percentage and left it at 0% and because of that they are demanding Rs 777 of fuel which is totally wrong. I have written a number of mail but they are not responding and not looking into this matter. I left the car...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Had rented a car from Zoomcar [Booking ID - JPSN7GEGX]. Was told by the customer services that I can recharge for fasttag with the car's registration number. I had recharged enough for a one way trip only to see the balances disappeared after crossing 2 tolls, with remaining 3 tolls yet to be crossed. say I had recharged for 500 Rs and crossed two tolls that costed 200, balance had become 0 and 300 disappeared only to be stopped in next toll...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

As I have already mailed for several time but not able to book any of the car and due to that I always have to call my friend to book and come with me.
Without a relevant reason why my account is blocked.
I have already mailed @zoomcar for several time but getting no reply.

Account detail:
Registered mob: [protected]
Email:[protected]@ymail.com

This is first time, I’m seeing with any service provider as I’m corporate working people are giving offers to come and use app. But this app has blacklisted.
Zoomcar customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Car Booked become unavailable at the time of pickup.
    Zoomcar customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit

      Hello, On 27th April at 7am i took the zoomcar and on the same day trip end time is 8pm, but I've returned the car before 8:00pm only, actually what mistakes is going on here is zoomcar app is too slow and some times it's not responding we I've tried alot to unlock the car but it didn't work due to some other issue so I've asked the keys directly to the boy over there, my trip was started in the morning and while handovering the car zoomcar app is not responding well so I returned the car at 7:30pm half an hour before the trip end time but the staff of zoomcar asked me to pay the late return charges of 2500₹ when the app is not responding properly how can I capture photos of 360°of a car the same happened during the trip end time I am unable to lock the car.so at last I handover the car keys to the boy over there according to my point of view I no need to pay single rupee on what basis the app is showing late return charges, please rectify this issue ASAP.
      Zoomcar customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        My Brother rented his car on Zoom Car host program. Booking ID JPSN739G8. Booking was from Vadodara Gujarat on 17/6/2022 and it was supposed to end on 18/6/2022. On 18th June, He received call from the customer that they are extending the booking and asked to wait for 2 more days but Car was not returned till 22nd June. So we enquired Zoom car about status of the car. We tried to reach the customer and found out that, the person who booked...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        I have not received my refund and it's been 6 months since it was initiated. I have mailed the team multiple times, but haven't gotten any response from the Zoomcar team. Hope I get my refund soon.

        My Booking ID is JPS69DLV0
        Zoomcar customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit

          I have uploaded all the required documents on my zoomcar app and still after many days the profile verification is showing in pending state.
          Kindly look into this issue as I need to do an urgent booking on zoomcar.

          Regards,
          Shashwat Dwivedi
          [protected]@gmail.com
          Zoomcar customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            I have uploaded driving licence and uid 2 days back and waiting for verified. Still my profile is pending and no message. So i requested to you people please verify my profile.
            Zoomcar customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              My car booking for not timing now
              Zoomcar customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Dear Team,

                Please find the details of my case.

                Booking ID- JPSN7112M
                Date of Booking- 22 June 2022 6:30 AM- 2 July 12:30 PM
                Car- Celerio MT Petrol
                Booking Amount 16766 Debited
                Incident Details:

                I booked the car which was stated 74 KM driven but received 60000 KMs driven cars. The car conditions were really bad. There was not a single car document in the car when handed...
                +4 photos
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                My driving license was blacklisted by Zoomcar for no apparent reason. they cancelled my booking as well.
                Zoomcar customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit

                  No car provided after money debited from account
                  Zoomcar customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    I bought a brand new Maruti Baleno and listed my car on zoom car host for generating additional income but within a month on 3rd booking I got scammed and following are the points and car was not even starting means taking self

                    Following are the issues:

                    1. Driver side door and fender damage
                    2. Driver side gate interior damage
                    3. All tyres Including Stepney are stolen
                    4. Music touch screen...
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    I have lost my mobile number so i want to change my mobile number to extend my booking please help me to change it
                    Zoomcar customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Visited zoomcar location SUS baner exactly according to map and therewas no station or car parked there.. I tried honking the car still there was nothing. I had done the payment and hell frustrated.. Was roaming on the dame road for 4-5 times over there.
                      Tried calling zoomcar not a single call was reachable.

                      Booking name by: Sumant Prashant Kandalkar

                      Booking ID: JPSN719M0
                      CAR NO. MH12UC5552
                      MARUTI...
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy