Zoomcar Complaints & Reviews

I have uploaded my documents for manual documents verifciation but its still showing in progess and i have bookked a car for tomorrow for rentenal so please check it...

I want to update my profile as the name mention in the profile is of my friend and not mine. I want my name in the profile.
My number is [protected]....

My zoomcar account was blacklisted without any reason. Please unban my account...

I am writing to lodge a formal complaint against Zoomcar for failing to refund my security deposit amounting to ₹3000 in connection with a car rental booking.
Details of the Booking:
- Booking ID: JPSNOXH9E
- Booking Dates: 25 June 2025 to 28 June 2025 (4 days)
- Total Amount Paid: ₹6117
- ₹669 for Damage Protection Insurance
- ₹3000 Security Deposit (Refundable upon safe return of the vehicle)br...

I am writing to formally express my dissatisfaction with the resolution provided by the Zoomcar regarding my recent booking.
Here are the key issues I faced:
Trip End Issue: I was unable to end the trip using the Zoomcar app due to a technical bug. This is a fault on Zoomcar’s side and not mine.
Incorrect Host Location: The app showed a pickup location that was approximately 25 km away from the host’s actual location. This discrepancy caused significant delays and confusion.
Incorrect Trip Timing: I picked up the car at 7:00 AM, and I reported the issue to customer care at 9:30 AM. Your team confirmed that unused hours would be counted from 9:30 AM onward. However, your resolution states 12:00 PM as the start o[censored]nused hours, which is incorrect.
Host Confirmation: The host also confirmed that the location shown in the app was incorrect. This further validates my claim.
Trip Disruption and Financial Loss: Due to the issues with the car and app, my trip was disrupted, and I incurred losses on pre-booked activities and expenses. I request compensation for these losses.
Proof and Documentation: I have documented all issues, including screenshots, call recordings, and messages, which clearly show the problems from booking to the end of the trip.
Given the above, I request:
A full refund of the booking amount.
Compensation for the financial losses incurred due to the disruption.

The refund amount of ₹3, 392 mentioned in your email is unacceptable, especially the deduction of ₹1, 303 for "used hours," which I strongly contest. A clear explanation of the ₹1, 303 deduction and a correction based on the actual timeline.
No proper response form Zoomcar team either email or call (call not connecting)

Hi Zoomcar,
My account got blacklisted for no reason. I am not able to book a car for my upcoming trip which is very important. Kindly resolve it urgently.

Name: JAYATEJ MANYALA
Phone: [protected]
E-mail: jaytej.[protected]@gmail.com

Kindly resolve it urgently. Very important!!!...

I am a regular customer of Zoom Car but from a couple of months, I am trying to book a zoom car, but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have tried to call so many times to the customer care number but not able to connect with the representative as all the numbers are invalid.

My phone number is - [protected]...

Hi My Car is TS08HL9342, and I have submitted my damage reimbursement claim on 9th of March and today is 12 of April and I havnt received any refund or any progress till now, ticket still says, in review, im really not sure what you guys are reviewing.
This is the ticket number - 2180567 which was raised, and this was supposed to be fixed by 10 working days, I will be filing an official complaint through ombudsmen as you are misleading...

Dear Zoomcar Support Team,
I am writing to express my serious concern regarding my vehicle, which has been listed on the Zoomcar platform and is still not released even after five months.
Vehicle Details:
Owner Name: Anshul Jain
Vehicle Listed On Zoomcar: Tata Nexon UP16EL8296
Date of Incident: 11.12.2024
Duration Since Held: Over 5 months
Despite multiple follow-ups and sharing of all necessary documents, my vehicle continues to remain unreleased. This delay has caused significant inconvenience and financial loss, including EMI burdens and the inability to utilize my own vehicle.
As per my understanding, the vehicle was booked through the Zoomcar app by a guest, and the accident took place during that booking. I have fully cooperated by sharing all required documents with both Zoomcar and the concerned authorities.
I request your urgent intervention in this matter. Kindly provide a clear update on the following:
The current status of the vehicle and steps taken for its release
Timeline by when I can expect resolution
Any support Zoomcar is offering towards loss/damages and mental harassment due to the delay
If I do not receive a satisfactory response within [48 hours/2 business days], I will be compelled to escalate this issue legally and through appropriate grievance channels.
Looking forward to your prompt action.

Hi. I have a pending profile verification from 2 months. I tried deleting the profile and using another number but no luck. That one is also pending. All documents are valid and i was registered earlier using the same. But this time its jist pending....

I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.

Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication...

My name is Vedavyasa kustagi I am a host of Zoom car

Guest has not return the car yest where he has to return yesterday(25/03/2024), and also guest has not responded to my call or message,

My car no is KA-05NL9538...

I booked zoomcar ertiga MH14LJ0124, booking id JPSNOYNXC for 26/03/25 . But now the owner is saying that I am not associated with zoomcar and the booking was confirmed but still the car was not provided. I payed 3542 rs . You cheat people. Who will pay my money, I will drag you to court for this. If I cancelled the trip then only 50% will be refunded what should I do . You are associated with the car owner and now the car was not provided....

My car has sustained multiple damages during Zoomcar bookings, and despite following their prescribed process, my issue remains completely ignored. I was assured that I could take my car to a listed garage, get an estimate, and Zoomcar would approve it for repairs. I did exactly that—I visited the garage, got my car inspected, had a detailed estimate prepared, and submitted it to Zoomcar for approval. It has now been six days, and Zoomcar...

Details of the Grievance:

I, along with my friends, booked a self-drive rental car from Zoomcar in Mumbai for a day. Upon collecting the vehicle, we observed that it had a white number plate, indicating private registration. To our knowledge, self-drive rental vehicles should have black number plates with yellow lettering, as required for commercial rentals under the Motor Vehicles Act, 1988. However, we trusted Zoomcar’s...

My profile has still not been verified even after I have uploaded ID documentation 3 times via the app. I do not receive verification or notification that there is an issue with my ID. I repeatedly have to keep uploading my documents, Can someone please verify my ID....

Hi, I have booked a trip in zoom car and am new to app. I have uploaded my aadhar number and Driving license. At verification of DL it is giving buffering not able to verify my profile....

I finished my trip with ZoomCar on 30th Dec 2024. Post 16th Jan 2025 (15 days after the trip) I went into the help section to select "I want the Invoice". The app says "you can view the invoice here". But there isn't any link or attachment. The invoice doesnt show up.
I tried calling multiple helpline numbers, but none are operational.
I have emailed the zoomcar ([protected]@zoomcar.com), but I got a response saying ticket is closed....

I booked a i10 on 28th december, on reaching the location driver denied me the car saying that it is not available
I raised the issue with zoomcar multiple times, haven't received any response yet....

I have booked a car for 10th Jan, 2024 till 12th Jan, 2024 and paid the entire amount but during profile verification, my drivers license is getting rejected. Zoom car has non existent customer support. So, I'm not getting any help from there. I need a resolution soon as the trip is for tomorrow....