Zoomcar Complaints & Reviews

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
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#JPSNKXHUT, Sun, 08Mar 10am to 7pm, Guest- Kannan A, Host- Ravi Raman, Car- TN09DD5395, Mob- [protected]. Car came full damaged from front and sides, major impact on front engine body parts and doors to all bumbers etc. No resolution sor far, no call, no email, no acknowledgement, no help from Zoom Car. Anyway, please arrange to pay Rs 17, 650 to my bank acc# (least min expenses made by Garage). Regular small payment ranging from 500-1000rs...

I am writing to file a complaint against Zoomcar regarding my account being blocked without proper explanation or resolution.

When I try to book a vehicle, the application displays the message "Suspicious activity noticed with your account", and I am unable to proceed with any booking. I have not violated any policies and have used the platform normally.

I attempted to contact Zoomcar customer support via email...

I have been waiting patiently for the past one year. Unfortunately, each time I have been given assurances and new timelines, but my payment has continued to be withheld without any proper resolution.

Repeated promises followed by further delays are extremely unprofessional and unacceptable. I have shown more than enough patience, but now the situation has reached a point where I cannot tolerate any more delays. I am left with...

I have uploaded my documents for manual documents verifciation but its still showing in progess and i have bookked a car for tomorrow for rentenal so please check it...

I had booked a Tata Tiago 2025 model from Pawan Kumar from Zoomcar for 12th August, 2025, time - 7am as I had a to leave for a meeting at my office at 7:15am. I had messaged the host on the day of booking, i.e; 11th August, 2025 at 10:22pm that I have a meeting and will reach his residence a little earlier than 7am to pick up the car. I started from my residence at 6:20am and reached the host's house at 6:47am. I called him around 10-13 times...

I want to update my profile as the name mention in the profile is of my friend and not mine. I want my name in the profile.
My number is [protected]....

I booked a zoom car. Then I started getting calls from the car owner to pay some additional amount for petrol and fastag. I said that I will pay it in cash at the time of pickup, but he was very hesitant to it. After seeing their desperation, I realized this might be a fraud listing. On checking it, I got to know that the car number is fake. I booked a MG Hector, but that number plate is registered for a Mahindra Thar. Now they haven't returned...

My zoomcar account was blacklisted without any reason. Please unban my account...

I am writing to lodge a formal complaint against Zoomcar for failing to refund my security deposit amounting to ₹3000 in connection with a car rental booking.
Details of the Booking:
- Booking ID: JPSNOXH9E
- Booking Dates: 25 June 2025 to 28 June 2025 (4 days)
- Total Amount Paid: ₹6117
- ₹669 for Damage Protection Insurance
- ₹3000 Security Deposit (Refundable upon safe return...

I am writing to formally express my dissatisfaction with the resolution provided by the Zoomcar regarding my recent booking.
Here are the key issues I faced:
Trip End Issue: I was unable to end the trip using the Zoomcar app due to a technical bug. This is a fault on Zoomcar’s side and not mine.
Incorrect Host Location: The app showed a pickup location that was approximately 25 km away from the host’s actual location. This discrepancy caused significant delays and confusion.
Incorrect Trip Timing: I picked up the car at 7:00 AM, and I reported the issue to customer care at 9:30 AM. Your team confirmed that unused hours would be counted from 9:30 AM onward. However, your resolution states 12:00 PM as the start o[censored]nused hours, which is incorrect.
Host Confirmation: The host also confirmed that the location shown in the app was incorrect. This further validates my claim.
Trip Disruption and Financial Loss: Due to the issues with the car and app, my trip was disrupted, and I incurred losses on pre-booked activities and expenses. I request compensation for these losses.
Proof and Documentation: I have documented all issues, including screenshots, call recordings, and messages, which clearly show the problems from booking to the end of the trip.
Given the above, I request:
A full refund of the booking amount.
Compensation for the financial losses incurred due to the disruption.

The refund amount of ₹3, 392 mentioned in your email is unacceptable, especially the deduction of ₹1, 303 for "used hours," which I strongly contest. A clear explanation of the ₹1, 303 deduction and a correction based on the actual timeline.
No proper response form Zoomcar team either email or call (call not connecting)

Complaint:

I am writing this complaint against Zoomcar India regarding a damage repair refund that has been pending for more than 3 months, despite numerous follow-ups.

Details of the Case:
Booking IDs: JPNOY92A, JPSNO59WY

Claim ID: I4LV1Q

Ticket ID: 2217599

Issue: Damage refund not processed even after submitting all required documents

Zoomcar’s...

I booked a car on 25 th june 12AM to 25th june 4Am, my booking was confirmed and when i reached the location to pickup the car the booking got cancelled. It was showing that suspicious activity was noticed in account. Without any reason they blacklisted my zoomcar account and now i’m not able to use their services permanently. Zoomcar customer support is worst ever, not able to contact them from anywhere. Please help me zoomcarbr...

Because I did not get car for use as Host denied to provide car after calling him several times and uses abusive language to threaten me.

Worst service ever.

I am trying to call customer support from last 12 hrs. But no one is receiving call from zoomcar.
date of incident[protected]
Upi Transaction id[protected]
My booking id is JPSNOXC37. and vehicle number is GA08V7729....

Hi Zoomcar,
My account got blacklisted for no reason. I am not able to book a car for my upcoming trip which is very important. Kindly resolve it urgently.

Name: JAYATEJ MANYALA
Phone: [protected]
E-mail: jaytej.[protected]@gmail.com

Kindly resolve it urgently. Very important!!!...

I am a regular customer of Zoom Car but from a couple of months, I am trying to book a zoom car, but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

I have tried to call so many times to the customer care number but not able to connect with the representative as all the numbers are invalid.

My phone number is - [protected]...

Hi My Car is TS08HL9342, and I have submitted my damage reimbursement claim on 9th of March and today is 12 of April and I havnt received any refund or any progress till now, ticket still says, in review, im really not sure what you guys are reviewing.
This is the ticket number - 2180567 which was raised, and this was supposed to be fixed by 10 working days, I will be filing an official complaint through ombudsmen as you are misleading...

Dear Zoomcar Support Team,
I am writing to express my serious concern regarding my vehicle, which has been listed on the Zoomcar platform and is still not released even after five months.
Vehicle Details:
Owner Name: Anshul Jain
Vehicle Listed On Zoomcar: Tata Nexon UP16EL8296
Date of Incident: 11.12.2024
Duration Since Held: Over 5 months
Despite multiple follow-ups and sharing of all necessary documents, my vehicle continues to remain unreleased. This delay has caused significant inconvenience and financial loss, including EMI burdens and the inability to utilize my own vehicle.
As per my understanding, the vehicle was booked through the Zoomcar app by a guest, and the accident took place during that booking. I have fully cooperated by sharing all required documents with both Zoomcar and the concerned authorities.
I request your urgent intervention in this matter. Kindly provide a clear update on the following:
The current status of the vehicle and steps taken for its release
Timeline by when I can expect resolution
Any support Zoomcar is offering towards loss/damages and mental harassment due to the delay
If I do not receive a satisfactory response within [48 hours/2 business days], I will be compelled to escalate this issue legally and through appropriate grievance channels.
Looking forward to your prompt action.

Hi. I have a pending profile verification from 2 months. I tried deleting the profile and using another number but no luck. That one is also pending. All documents are valid and i was registered earlier using the same. But this time its jist pending....

I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.

Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication...