Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 81%
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2210
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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867
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406

Customer satisfaction rating
81%
Complaints
2210
Pending
114
Resolved
1763
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — incorrect damage charges levied for our reservation

 amitnrathi on Jun 25, 2019
This is regarding booking id JPS6BVKV.
We rented a Electric car E20 Dash on the 17th of April, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed by zomcar we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — incorrect damage charges levied

 amitnrathi on Jun 25, 2019
This is regarding booking id JPS6BVKV
We rented a Electric car E20 Dash on the 17th of April, the car was not in good condition in terms of cleaniness and already damages were there in the car for which as instructed we took the videos and pictures of exterior and interior and filled the checklist. We called the customer care about the cleanliness and they apologized but could not do anything about it, we had to visit a place so we took a pinch of salt and went ahead as we were already getting late. We returned the car ahead of time by 6 pm though it was booked until 10 pm and the executive...
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Zoom Car — contesting incorrect damage charges

 Vignesh Annamalai on Jun 25, 2019
This is regarding booking id JPS6BQ7NN
I rented a Brezza on the 24th of April and the engine was getting heated repeatedly. I called the Zoomcar executives and mentioned this problem - they asked me to switch off the engine for 10 minutes and resume driving. I did the same, and I was not even driving continuously for long for before that.
But the engine got heated up again and the car broke down. Zoomcar asked me to pay 10k and said that once the issue is resolved, the amount wil be refunded. But in a few days time, they slap a fine of 102962 extra!
And they say it was for...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car cheating and defrauding people in hyderabad in india

 Shyamsunny321 on Jun 25, 2019
Iately
Zoom Car — zoomcar cheated me for 60, 000rupess plz refund my money to my account immediately

1 Review
Jp homes 129/b, lb nagar [protected], Hayathnagar, Rangareddy District, Andhra Pradesh, India
Sh Shyamsunny321 on Jun 25, 2019
Mark as Resolved

Respected sir,

Our prime minister (narendra Modiji)should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and...
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Zoom Car — zoomcar cheated me for 60, 000 rupees please refund my money to my account immediately

 Shyamsunny321 on Jun 25, 2019
Respected sir,

Our prime minister (narendra Modiji)should take action on zoomcar for cheating poor people

I'm a shyam mobile number [protected]. Iam subcribed fr verna car in zoomcar company

60days back but they didn't given me a vehicle and not saying anything then I asked my 50239 /- money refund to my account

but they refnded only 30k remaining 20k I wanted even I paid intrest fr 50k is almost 6k fr 2months .
which borrowed so I want money back zoomcar is farud company is cheating the custmers even their phones r not answered...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — incorrect outstanding amount

 Harsha Akhi on Jun 25, 2019
I have rented a car with booking ID JPS6BVICM. I dropped car 9 minutes late and I received a email from recovery team to pay 24000/- INR. This is not correct and these charges are not valid.

I have received email from Zoomcar to make payment of 24000/- within 5 days and I am not liable to make that payment for 9 minutes delay.

Please consider this on high priority and get me resolution as I never received any notification until this email and message on same day....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund amount never received

 Abhi.G123 on Jun 24, 2019
I have booked zoom car on 23.3.19 as it was my first booking i was charged 3, 000 rs as a deposit. The trip was uneventful and paid off all the additional charges. My refund of 3, 000 (Security deposit) was never refunded, in the app i can see that refund was initiated but i never got my money. I have sent them mails for which i got no response, i have tried calling but i can never reach a person.

My next reservation was on 29.03 for which the outstanding amount i owe is 1152rs. When the customer service agent called i informed that i would not pay until my refund is received. They...
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Zoom Car — jps6ba2mw: unsafe old cars given by zoomcar to customers and no customer support

 ravindrapatidar on Jun 24, 2019
My booking no is jps6ba2mw. I had taken a ford figo on rent for about 1 & half days. Firstly, the delivery boy came at 6:30am instead of 8am banging our door. He dropped the vehicle in someone else's parking and just fled away giving me the keys. He lied to the security guard saying that he will be back in few minutes. It created a lot of mess because of the wrong parking in the society. When i called this delivery person, he said that his other delivery was coinciding, so he couldn't be coming at scheduled time.

Major trouble started after this. When i went to start the ignition,...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — I'm complaining about the inefficient service provided by zoomcar

 Manu Chari on Jun 23, 2019
I'm complaining about the worst service of the zoomcar in trichy. We are promised by the team of providing car in the morning at 5:30am. As they couldn't provide scorpio as booked couple of months ago and promised of giving tata hexa in the night @ 9:30pm, even after continuous follow up we couldn't get any info about the same and we ended up calling these people till the night at 12pm....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — excess money charging

 Durgesh Panjwani on Jun 23, 2019
I’ve taken a car from 1 pm to 10 pm and paid charges. I extended the booking 2 hours and also paid 244 for extention charge. Now zoomcar is saying that it is an unapproved extention fee and charged me rs 1299 saying you returned car 2 hours late. And saying it will be auto debited from your card till tomorrow. Literally unhappy from zoomcar. Solve my problem this much excess money i would not pay.. By sending message like this will auto debit from your card is like blackmailing me.....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — car condition are pathetic no alignment poor breaks.. no care support.. playing with customers life..

 Swapnil sunchwar on Jun 23, 2019
I have made booking on 22 june 2018 with zoom car.. The car condition is so pathetic no alligment poor breaking... When i call customer care for support.. They said their is no other car so we can't provide other car.. And not ready for refund also.. They making customers fool.. Now i want to cancel my 24th june booking.. But they said i ll charge 100% cancellation charges.. This is so cheap thing... No customer support only making customer fool. Pethetic. I need my money refund..
I have attached my booking id......
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fraud company zoomcar

 yash3raj3 on Jun 23, 2019
1st tym experience was good but now 2nd time its worst. 1stly he changed my car on day of my booking and he promise me to gave cabs bills and i agree still no refund of bills.in d mid of my trip in morning 3 am i m stuck in jungle with my family but no assitance from its side i ll try to call n call many times but he didn't picked up. After that in morning i asking for help he said he will take away his car and refund our full money in mid of my trip he didn't even help us after that we talk with him and told him just gave us repair bill and our tym waste compensation he agreed but still...
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Zoom Car — fraudulently charged damage fee

 Mr. Vikrant Pandit on Jun 22, 2019
Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip by charging me these damage charges. 1st experience is a real nightmare...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not initiated in 5 months

 Debapriyo Sarker on Jun 22, 2019
Dear sir,

My name is debapriyo sarker and i have been struggling to find a resolution with zoom car as a refund they initiated hasn't reflected in my bank account.

I had booked a maruti swift from zoom car during a trip earlier this year to vizag. The booking was done on the first of january. I paid the sum of rs 3923 by debit card after verifying my id documents on the app. I had chosen for the car to be dropped off to my location, however they were adamant that i hadn't done any such request. Disappointed i took a cab with two other friends to the location of the...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not credited

 Santhosh Vuppala on Jun 22, 2019
Refund not credited its 20th day. Worst service   replace all...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — car rental- pathetic

 yog99 on Jun 21, 2019
Dear Zoomcar, please "grow up".
I can relate the business model of Zoomcar or any orher self drive rental service because its based on success internationl model (outside India). But do you maintain international standard of quality?? Need a reality check.
I had booked Ford Endeavour (booking ID JPS6BH4N7) 2-3 months before for special day and when the day arrived, exact pick up time, 3 O clock, when I am there to pick up, you claim Endeavour is not drivable. For real, wow??
I planned, took off from office and reached and what I get, a joke.
Irony of the matter, you try...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — erroneously charged 10302 for damage

 Parag arzare on Jun 21, 2019
I have made a booking for the car on 8/6/2019 (Hyundai i10) MP09TA8834 with id :JPS6BAP1W,

There have been false allegations from the company side so i just want to brief the entire incidence to you.

At the time of pickup the car condition was too untidy and you gave the car which was having so many troubles, the moment we got our car and we started to turn on the ignition but that didn’t work despite many attempts, we tried to reach the customer care (for minutes) and finally got in touch, the customer care executive registered the complaint and told us that our...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar booking jps6b5noj request for remove the outstanding charges

 Yashpal Mote on Jun 21, 2019
Dear Team,

While dropping off car it wasn't locked through app and no executive was there to give the keys.
I tried to lock the car manually but that also dint worked.

Finally I left with the option to take car keys with me as security purposes.

I was waiting for authorized person to call me and as soon as he called I returned the keys immediately.

Please don't charge me outstanding amount for this,

I tried to call helpline number but not able to speak with customer care executive.

I tried to find...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — it's been more than 45 days I haven't received my refund

 Yash Lala on Jun 20, 2019
I took a car on rent in Bangalore on 6 May 2019 booking id JPS6B8BWX. The booking was completed on time and the company initiated a refund on my debit card. And now it has been more than 45 days and I have not received my refund(Rs 3000/-) yet and the company is not replying to my emails and they are not providing me the UTR number which is required to track the transaction....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar didn't refund 5,368 even after 38 days

 Rajeshbyn on Jun 20, 2019
In Bangalore, I have used zoom car with Booking ID: JPS6BHFPJ - Completed the booking on 13-May.

And I have received an email that refund of 5368 (Security deposit + Fuel bill) is initiated. But even after 5-6 weeks, Refund is not yet received on my credit card.

Tried to reach customer care# & sent emails. But no response. Please help.

Thanks,
Rajesh...
Complaint comments  Read comments Complaint category Car Rental

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