Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 65%
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COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

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Customer satisfaction rating
65%
Complaints
281
Pending
236
Resolved
164
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Zoom Car Complaints & Reviews

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Zoom Car — Unethical cancellation charges

 santoshdas1984 on May 28, 2017
This is with regards to the zoom car booking reference JPS6TKAW1.
I had horrendous experience with the so called customer care who are supposed to hear out customers.

I accidentally did a booking for 28th of may whereas i was supposed to travel on 27th may.
I realized this on 27th itself and started talking to customer service immediately after that.
The customer service department that included (Ramya, Yeshaswini and Jennifer) were very un-helping and werenot listening to any of my problems and didn't offer any resolution whatsoever.
They kept on saying...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund/unnecessary charges

 Guptapunit555 on May 27, 2017
I booked zoom car on 27may timing 9pm to 7am booking ID JPS6TU6HJ with in 15 mins I cancelled it and I pay Rs 6110 and they refund Rs 5000 not full amount.i Call and talked with customer care they told this is our deal we refund only Rs 5000 not deal amount.. What is this rubbish policy they makes us fool..this is my first and worst experience with Zoomcar.
Please refund my whole amount or Rescheduled my booking I'm first time user of zoom car....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — Issue with extra charges on Zoom car

 sujithskrishna on May 24, 2017
Hi team,

I'm very unhappy with the zoom car service which i used last week, that's is the reason i'm writing this mail. As you know i have taken the zoom car service on 20/05/17 09:30 am to 4.30pm, during the morning who hand-over the key to me, he told me if i late beyond booking time which is 4.30 pm i need to pay the fine amount which is 500 inr per hour and he also informed me if i call customer care they will be help me for extending the hours and which will be avoiding the fine of 500 inr, so from 2pm onwards i was trying to call customer care and very first time they said...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Humiliating and demanding money for damages that i am not responsible for

 tbhar on May 24, 2017
I booked a car from them about a month back. The car broke down after a few kms. I was stranded in the middle of a highway for 4 hours because the car stopped for no reason. After which they did not provide another car so that we can go home. It was night and we were alone on the highway without any help. They should have checked the car before giving it so that it does not stop anywhere leaving the customer helpless. We could have been mugged there or something might have happened. It was night with no people around and on top of it, it was raining. After 4 hours finally the tow truck came and...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund not received for amount 6800

 harishj119@gmail.com on May 24, 2017
We have booked zoom car and cancelled the zoom car on the same day, but still we have not got amount back, registered mobile number is 9632364422.

When i called zoom car customer care, they confirmed i will be getting the amount within 24 hours but still the amount is not credited.

Now i am not able to speak to any of the customer care number of zoom car....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund not received

 Mr Awesome on May 22, 2017
I had rented two rides from the gvk branch in hyderabad and had deposited 2lakh for the each of the vehicles i booked which is refundable as said by your staff that the refund amount will be received between 4-5 working days its been more than 20 days and i still did not get refund for any of the two cars i keep checking my bank statements and i didn't get any refund from your company this is getting really annoying and you should look into this matter...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Loot by Zoom Car

 Ankitandviks on May 21, 2017
We have hired a Car (Scorpio), for trip to Rishikesh from Zoom car and while coming back the car broke down. After calling customer caren we got solution only to leave the car and come back by paid taxi. We have already paid INR 15000 + fuel of INR 1000 and shall have to bear cost of cab Service.
We are still in Rishikesh right now and shall arrive late in delhi. Monday office shall be another issue for 7 of us. Expecting proper service solution urgently....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Double loss for choosing Zoom Car

 Kapil Sriram on May 14, 2017
We planned for a family trip to ooty with zoom car. I booked zoom car for 5 days from thursday to monday. I was charged Rs.16000 + Rs. 2000 deposit. We started the trip on thursday by collecting the car and drove to ooty. At the top of the hill in ooty, after the 36 hair pin bends, the car broke down.

I immedietly called zoom car about it and informed. They asked us to take a taxi to our hotel and for returning and they will tow the car themselves and asked me to use a tax to return and they will refund my amount.

We spent 4 days in ooty by booking other taxi for 5k...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Wrong address provided of the Zoom car pick up point

 Bindu1910 on May 13, 2017
I (Sagar kumar sahoo) booked a zoom car for 13th may 1pm to 4pm. Car details (Address and car number) received through message. Reached the location as per the gprs location sent by zoomcar. However there was no zoom car present there and the address received in message did not match with the address sent by gprs. After searching a lot we did not found the location sent by the zoomcar. So we returned back. After an hour at 2:04 pm we received a message as "pick up location has been changed and plan accordingly". There is no customer support number to contact with the executive. We tried a lot to...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Zoom car self drive cars

 Mihir Khandelwal on May 13, 2017
This Company is one of the worst customer friendly companies I have come across. Their customer support staff is arrogant. First if all their website and application sucks. Simple booking becomes difficult. Purposely they have made their Sapp a little complicated so that we make mistakes while booking. For eg. I wanted airport pick up at coimbatore, I selected airport pick up but somehow during the transition it got changed to another pick up point. Then licence scanning is not smooth. Seems they don't understand india. Then the car given to me was not checked properly. The car did not have a rear...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Ill treatment of executive

 fayaz syed on May 13, 2017
Hi, I booked a zoom car today, 10th may at8.00am at gvk one Hyderabad I went to the location asked the fleet executive what to do he said take video of vehicle and asked me to go do checklist I did checked all marks I asked him to show spare tyre tool kit he showed, car was not tidy I didn't checked the ticker took readings of fuel n odo it asked for OTP he provided me one and later next he asked for a driving licence which is the same photocopy of original ID I uploaded and you have approved ? And there were no SMS intimation regarding to bring original DL if it is so crucial you should have kept...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Extension of time before starting a trip

 Baba Pradeep on May 7, 2017
It's a very worst experience and we recommend not to go for the zoom cars
We booked a car at 2am but by mistake we have captured drop timing as 7:30pm and as we asked immediatly for a remedy with customer care (Karthik) he said to start the trip then we can extend the trip... When we started the trip after that he says car is not available and still if we need to extend we have to pay 19000 rs extra on booking... As per their policy... We communicated with him almost 45min after that his team lead prashanth spoken to us and he also said same story
... After all we thought of cancellation...
Complaint comments  Read comments Complaint category Car Dealers

Zoom Car — Charges not able to justify fully. Charging full for tyres already bad

 subodhgujar10 on May 6, 2017
Had a very bad experience with Zoom Car. Tire was old and was flat on my way back. But they charged me for new tyre. Not able to justify, Firstly, there is no assistance if anything go wrong with car. When the tyre was flat, I call customer care and inform them, but was told to manage that on my own. The tyre had bad nuts and was not able to remove with the tools provided. Have to travel 6 KM on hot sunny day to find for tyre person, The car was pretty dirty. Would take this on serious note and request not to go with Zoom cars anytime.

I have spend 800 Rs on fixing this and have...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Car hire

 Bobby2508 on May 6, 2017
Arranged to hire a honda city in hyderabad, picked up car, filthy on the outside, wiped down with a cloth.
Took the car away and found that the ac was not working and the horn was intermittent, car returned asap within 90 minutes (Rush hour traffic) waiting for refund.
Have been chasing them yesterday and today, called 4 times only to be fobbed off, some one will call you back in 30 minutes... No call back no refund

Don't use them their service is pretty poor...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Payment not received.

 Prince Rungta on May 4, 2017
My zoom car booking id is (JPS6TZPL7).
I didn't got my payment yet they are asking for verification code which they sended me on my mail id and I forgotten my mail id password. I reported my new mail id n screen shot of old mail id which is nt opening but there is no response at all
Now there is no option of call in app from this incident
So bad service do not use zoom car....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Issue in billing and refund

 Jayadevat on May 4, 2017
My self Jayadev and I booked Zoom car from 28th Apri'17 6:30 AM to 30th April'17 11:30 PM IST. That time I paid Rs. 11, 393.00/-. Attached the soft copy for the same.

Due to some other issues, I have delivered on 1st May'17 2:36 PM IST and it was delayed by 15 hours. However, I have paid Rs. 15090/- for the delay charges. Attached the soft copy of Bank statement.

My concern is, Rs. 15090/- was not reflected in payment history and I was asked to pay outstanding amount Rs. 11550/-.

Please consider my request and do the needful....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Zoomcar has not refunded the promised amount

 tipu1975 on May 2, 2017
Zoom car booking id: jps6tr8ma

The tyre gets puntured and the condition of the tyre is horrendous. Steel wire mesh coming out. Who gives fitness certificates to zoomcar fleet??? The toolkit jack was unusable. Had to travel back 5 kms to get a mechanic with the jack. Customer care supervisor from bangalore ms. Pavithra called me and mentioned that i could buy a new car tire and retain the invoice. While handing over the car i have submitted the original invoice of 4400/- inr. Zoomcar had promised refund in 48 hrs. More than 75 hrs have passed, and no intimation of any refund. Customer...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Profile edit

 uday5077 on May 2, 2017
Hi,
I would like to edit my phone number (Since i'm not using current number which updated in zoom app) in zoom app. When i edit my contact number, it says that i'll receive six digits verification code, but i'm not receiving any verification code to update to confirm my new contact number.

Currently, i have refund amount in my zoom account and when i'm trying to transfer this amount to my bank account, its asking for otp which sent to my old contact which was already updated in zoom app.

I can only transfer this amount to my bank account when i can edit my...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Refund for fuel not received

 rishabhgarg6257 on May 1, 2017
We booked a car kuv 100 on 28 april 2017 12 noon from zoom car for 48 hours. And according to company policy if consumer paid for fuel then company will reimburse full amount paid by consumer. Company's statement "please give your fuel receipt to the fleet executive after your reservation and zoomcar will happily reimburse you for the full amount." we paid for fuel was rs. 4660 and company was paid only rs 1070..
Name - surya dev singh
Email - iammayank82@gmail.com
Booking id # jps6tmox8...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — Booking cancelled

 YSrivastava on Apr 28, 2017
Booked a car and paid 90% of the rental amount as per process. The remaining 2000 has to be paid b4 on the day of travel. 1 day before suddenly got an email that booking was cancelled as the pending amount was not paid.There was no intimation on message or call about the payment to do else bookign will get cancelled. We called customer care, highly in-proficient, rude and dumb. Not ready to help even after explaining that we have got our hotel booked worth 15K. Even after negotiating and requesting the executive named Remya or Ramya just answered you post bad feedback, complaints, uninstall the...
Complaint comments  Read comments Complaint category Car Rental

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