Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 81%
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1999
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Phone:
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832
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384

Customer satisfaction rating
81%
Complaints
1999
Pending
103
Resolved
1581
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — car clutch failure

 Yadvendra Chouhan on Mar 20, 2019
We booked tata hexa via zoomcar on 8th morning for 15th of march. I went to collect the car from a zoom point and i hardly drove for 300 meters and was not even out of zoom car zone when the clutch failed unexpectedly. I immediately called the zoomcar customer service to inform them about the failure. I asked for a replacement car but they refused to provide me with hexa as they were out of availability for that one. They provided me with a scorpio which was in miserable condition. On 16th they messaged me that i will be charged 10, 000 for the damage, 484 for refueling and without any prior notice...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Zoom Car — damage charges wrongly applied.

 drivema on Mar 20, 2019
I had made a booking with ID: JPS6FBIID on 13.03.19 for a Maruti Swift AT from Sion in Mumbai. Apart from having many scratches and "major damage" on the driver's side rear panel, the passenger side rear wheel had two punctures and the spare had low air. The car fuel was also low in spite of opting for the "with fuel" option. This car was parked in a narrow gully opposite an apartment complex with a lot of people and vehicles passing by. I filled the pre-trip checklist, mentioning the puncture, the rear panel major damage, and the various minor scratches. The app said that the vehicle was "unfit"...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not received-nor any updates-fed up of follow ups

 cool.sanketh on Mar 19, 2019
Refund not received-nor any updates-fed up of follow ups. Booking id number jps6ftn9y. Booked the car for 3rd march 2019. Paid rs 1200 for refueling as i received the car with no fuel absolutely. But till date i have not recieved the refund. Nor there is any updates. My phone number is [protected]

Last time when there was amount pending from my side, though not legitimate, i had to follow up so much to get it removed to book the cab.

When they need to refund, there is no update at all

Please help

Thanks in advance
Sanketh...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — customer service unacceptable

 Poonivicked on Mar 18, 2019
Hello
I booked for a no fuel zoom car - suzuki swift for 9am at chennai airport. After multiple calls to the customer care and the zoom car centre, we got a different car with fuel filled half tank at 11am.
Not a single person apologised for the delay instead kept justifying why the delay happened from their end
We booked through website and we were not asked for a delivery point and hence they took it for granted to deliver the car at the airport

We had to speak to customer service, fleet guys to pick the car from our location cos we are in town for visa interview....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — booking jps6f4sft with zoomcar

 Dr. Prakash Naidu on Mar 18, 2019
Without prejudice:
Copy of relevant complaint under process-

1. I as the aggrieved party rented a scorpio car on 9th march 2019 from zoom. Zoom never told that renter of car (They call him member) cannot drive to a location where there is no phone or internet signal for the mobile the driver is using as the registered mobile


2. As only registered mobile (In this case my [protected] of bsnl that did not have signal in the place where i as driver fell sick) can talk on a customer service phone number, and i did not have signal at the place, a contact person...
Complaint comments  Read comments Complaint category Unauthorized charges

Zoom Car — deposit not refunded - booking id - jps6fhy9g - no refund yet

 [email protected] on Mar 17, 2019
I booked a zoomcar for use on10 jan. My booking id - booking id - jps6fhy9g. I have not received refund of rs.5000 (Deposit) in my account. I got emails from company that my refund was initiated way back. After that, i have mailed the company customer support twice but no response. Even on customer care ivr, there is no option to talk to executive. I think a scam is going on and they are not refunding deposits.in the image attached, it clearly shows rs. 5000 in "processed refunds" but i have not received the money back in my bank account.

On 12 march, zoomcar gave a response that...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unnecessary inconvenience fee

 Ajay kadiam on Mar 16, 2019
I have booked zoom car baleno, for 5hours 30mins, i have parked the car at the same place from where i have picked and not even a single damage has occured other than the previous condition of the car and now i have got message saying you have been charged inconvenience fee of rs5000, this is not at all correct i have double checked the car and there is no damage i had made other than existing once, which i have seen on the time of booking....
Complaint comments  Read comments Complaint category Tax Services

Zoom Car — charged extra

 Gaurav Kasar on Mar 16, 2019
We booked a zoomcar yesterday for a trip as we went to the beach place for vacation. Even though we ensured that we don't have any sand along with us still some amount of sand was there in the car at legspace but that was also too minor not a major issue. Even though the owner charger us extra 2000 fine as vehicle cleaning. Which i think is more than 5-6 times of what it takes for cleaning. Also the car wasn't even clean when we recieved it. Still the owner was too rude and didn't even listened anything...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — outstanding amount for inconvenience

 Kumawat rahul on Mar 15, 2019
Dear rahul kumawat,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6f4m6w rj14te4281 7/03/2019 11:30 7/03/2019 22:30 993 sector-4, hiran magri, gyan nagar, behind gyan mandir school, udaipur-313002 993 sector-4, hiran magri, gyan nagar, behind gyan mandir school, udaipur-313002 684 0 10957

It has come to our attention that the car...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — misbehaviour and fraud by the fleet person

 Harsh Ladia on Mar 15, 2019
Dear executive,

I had a conversation with the customer care executive and explained me of the horrible experience i had with the zoom car services in the city of ahmedabad.
I had been a frequent user of zoom car and enjoyed the service in kolkata and bengaluru but in ahmedabad it made it worst.
The issue happened around midnight when i went to drop the park at the prahlad nagar garden in ahmedabad.
Firstly, there was no one at the parking spot, so i did as the application said and kept the keys in the glove box and locked the car through the zoom car application....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fuel refund - jps6ftm58

 varun koul on Mar 15, 2019
Filled fuel tank to full as i received car with empty tank.
Now customer service says, fuel tank was already full and asking me for a proof that it was empty.
I accept that i dont have any picture of fuel gauge when i started the trip but asking zoomcar to share proof that fuel tank was full.
They silently denied my request and rwfunded some amount based on some secret calculation. I asked for calculation, no response from them. Is there a way to escalate the issue....
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — fuel refund

 vivek karthik on Mar 14, 2019
I booked the car with the ID JPS6FT2VQ and I recieved the car with less than half tank and an unclean interior and exterior.

You've your policy that you will refund fuel amount incurred during the trip and now when customer has trusted you and filled the fuel you are questioning me.

If you cant trust the customer, how do you run your business?

I don't own a car to steal diesel and fill in my own and bill zoomcar for that, why would I even do that.

I'm just a normal user who likes travelling and this is first time, I'm using...
Complaint comments  Read comments Complaint category Tax Services

Zoom Car — maintenance charges being charged to customer

 Sajaijayan on Mar 14, 2019
I had booked a zoom car vehicle as per booking reference jps6ftz6m from 1st march 3:30 am to 4th march 11:30 pm from and to bangalore airport. Vehicle received had already done 99106kms and the body had many scratches/dents/damages. Marked the same on the app and used the car anyway as i was in urgency. On my way to returning the car, i felt slight hard shifting to first gear and since i had no problem, i did not register a complaint but mentioned the same to the staff who collected the car. I drove a total of about 350kms only. Two days after returning the car they informed me i have damaged the...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — charged wrongly for excess kms and recovery notice issued

 Rohitn911 on Mar 14, 2019
This is wrt booking id JPS64BFWG
I had booked a xuv500 without fuel for a goa trip
I believe it was a zap subscribe car so had picked the car from roadside not from a hub where in there is no person to verify the condition of the vehicle it was very dirty so had a go for a car wash initially.
Bangalore to goa is approx 550kms
Free kms provided by zoomcar was 1550 kms has kept buffer so that by any chance excess kms shouldnt come into picture.
It was a two day trip and returned the car back to bangalore so obviously drove the car way less than 1500kms
In...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — fraudulent company/ filing a legal case in court

 Fung on Mar 13, 2019
This car rental company, "zoom car" harasses the customers very royally. First, they attract the customers by giving car rentals at cheap prices. Second, on returning the car, this company automatically charges inr 4000 stating damage to car even if you literally made no lightest scratch on the car.
I rented zoom car for 3 days for the first time. When i went to pick it up the car, it was in a very dirty state, yet i took the car. The car was returned very clean, the dirt on the car was cleaned off. I returned the car 3 hours before the drop off time. Also checked if the car was still in...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — driving licence issue

 Likhin Mallikarjun on Mar 12, 2019
Hi
I want to remove my driving licence from my friend's account. He is using my driving licence in his account. So i wanted to remove my driving licence from his account. From this i can't add my driving licence to my account because my driving licence has been approved in his account. He is using my driving licence in his account and if anything issues happened, it will come to my head and i without making any mistake, why should i be responsible of it. Or else, if anything issues happened, then i am not responsible of it, zoomcar will be responsible of it. So kindly remove my driving licence...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — unnecessary vehicle damage/cleaning charges

 RohitGa on Mar 12, 2019
Hi,
This is regarding my Booking Id - JPS6FEG1O.
Charges of Vehicle Damage/cleaning has bee charged to me unnecessarily.
No accident or similar incident took place during the trip to cause vehicle damage.
Also, cleaning charges which I believe is absolutely unnecessary even though we returned the vehicle tidely.
I have been following up with guys named Sunil Verma who said your charges will be refunded as the vehicle damage was from some earlier booking.
It has been more than 2 weeks but have not received my refund.
The guys named Sunil Verma is...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Zoom Car — requested for refund

 bhat mahesh on Mar 12, 2019
Hi,
Date of incident : subscribed a car in dec'18
Client : zoom car subscription
Incident : zoom car rental subscription amount paid in dec'18 for rental, car marazzo m4. After one month they are not able deliver the vehicle. Then requested for refund. For continuous followup they are not responding all the time payment under approval we will pay. From last 75 days same procedure they are following.
Zap subscribe id : [email protected]
Contact info : [protected]
Payment details : in instapay option
Amount : 33, 599
Date : 15-dec-2018
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — irrelevant applied damage charges

 kushal02 on Mar 12, 2019
I booked a car from zoomcar which i had to pick up from a society located in hinjewadi. I picked the car, drove safely and returned the vehicle in the same condition (Without even a minor damage). I was asked to leave the car keys inside the car and lock using the zoomcar app.

A day later, i got a notification on app and was charged 9900 inr fine stating that i caused multiple damages and that i stole the car documents. I immediately called zoomcar support and asked them to investigate. They responded in a very short span of time and confirmed that documents in the car and that multiple...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — complaint about invalid outstanding vehicle damage charges

 Sourav Vishandasani on Mar 11, 2019
When i picked up a zoomcar the condition was already not proper... While driving there was not any issue in a car... Then i dropped it in a same condition after that when i get back to home i got message by zoomcar that 7000 rs. Has been charged as a vehicle damage... We have some video there you can check the voice of the car and the car was good but then also zoomcar is doing unfair with the regular customers.
Please remove invalid charges and resolve it.
Order id... Jps6ffgqr
Mp09 ta 9326
Tata tiago...
Complaint comments  Read comments Complaint category Car Rental

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