[Resolved] Zoom Car — fuel reimbursement pending for 2 weeks | |||
I rented a car with free kms. I refilled the tank to the same level as i got it when it was informed that i will be reimbursed for fuel expenses. I ended my trip 2 weeks back and i still haven't got the full amount. I've sent 5-7 emails but still no resolution. A phone call gets disconnected whenever i try to get in touch with the custemer executive from my registered mobile number. Fuel cost incurred by me: rs2000 Refunded amount: rs200 I have submitted a relevant bill as well. Booking id: jps6biat3 Was this information helpful? | |||
May 24, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Apr 23, 2019 Zoomcar Customer Care's response Hello Amit, Greetings, Please accept our sincere apologies for the inconvenience caused. We did go through the complaint raised. We regret the delay in processing the refund for the booking. We have now processed the refund for the amount spent on fuel. The refund has been processed through IMPS. The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account. Hope the issue stands resolved. Regards, Sowmya | |||
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Help me remove the DL from friend's id and add it to mine.
Friend's id:[protected]@gmail.com
My id: [protected]@gmail.com
Greetings!
Upon checking, we see that the driving license has been already approved under your account.
Regards,
Ramya. S