[Resolved] Zoom Car — Illegal services - zoom car is involved in money scam

pkd451

from Chennai, Tamil Nadu

Address:	412207
Website:	www.consumercomplaints.in

I feel zoom car booking is illegal, as they get the payment from customers like me and many others and once you do the payment licence copy is uploaded, usually licence generated by rto which is a govt agency is having photo's not so clear just like adhaar card or pancard once the payment is done zoom car is cancelling the booking done just because your uploaded licence copy is having no proper image of your's.

Now the scam here is there can be thousands of customer getting booking cancelled like this and zoom car is refunding their money after 7 to 15 days, now this i think is a big scam. Even govt agency refunds your money within 3-4 days like irctc.

My complaint is even though we have not got the zoom car why is booking cancelled automatically just for a silly reason that the uploaded licence does not have the customer photo clear, even irctc ask for the photo id but when we travel.

This is cheating customer and getting the payment cycle done before verification is also illegal practice. Zoom needs to refund the money immediately as other vendors do.

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Dec 13, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2016

Zoomcar Customer Care's response Hello Prasad,

We are really sorry to hear about your unfortunate experience. This is definitely not the experience we want our customers to have when zooming with us.

We understand that it is very disappointing when the book gets canceled.
We see that the booking was canceled as the image of driving license uploaded was not clear.

We had a check with the concerned department to get the license approved. Unfortunately, we will not be able to approve the license with the RTO acknowledgment, as this would cause legal issues in case of accident and we will not be able to claim insurance in case of damage.

In regard to the cancellation, we see that you have initiated a cancellation from your end. Hence, cancellation charges have been applied. However, considering that there was an issue with the DL, we will initiate complete refund.

Appreciate your understanding in this regard.

Regards,
Zoomcar