| Address: | Anjaneya Techno Park, No.147, 1st Floor, HAL Old Airport Road, ISRO Colony, Kodihalli, Bangalore Bangalore KA 560008 IN | | Website: | www.zoomcar.com |
I had made a Zoom Car booking from Bangalore Airport. Datsun Go+ MT Petrol car bearing Registration Number TN74AM4259 was provided to me at the Airport. I barely drove the car for 5 minutes and the car stopped in the middle of the road. It completely broke down and did not start . I was left stranded. I immediately reported the matter to Zoom Car and they requested images of the car and advised to leave the car in a side and locked the car from inside from their end. I did as I was guided by their team. I was unable to use the car at all. I was informed that the refund would be processed within 7 days. I have called zoom car multiple times and they have no response and every time I call them they ask to raise the issue to chatbot which is not responsive. There is a deliberate attempt to not refund the charges which I had paid to them. I had paid Rs. 8, 642/- for my car. Now to my surprise I have got a message that they have deducted Rs. 8024/- and that a refund of Rs. 618 will be processed from their end. I have also raised a dispute and have raised a ticket No 1327201 on Zoom car chatbot and requested their refund team to call. However, there is no response, no explanation and I am being cheated.
Humble request to intervene to get this resolved so that I get justice in this matter. Apart from the financial loss I have also suffered a lot of harassment because of this issue. Money is charged without providing any service. Was this information helpful? | 
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