[Resolved] Zoom Car — money not refunded since more than 60 days. fraudulent customer support. | |||
It has already been more than 2 months and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th june 2020. I'm in urgent need of money due to the current pandemic situation and the zoomcar support is not even replying to the mails and queries even in the contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount that's also their mistake. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a nissan kicks and my booking id is (Jps6nphez) dated on 13th june 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation. After lodging the complaint an customer executive called up and lied about refunding money and then no response. This is scam. Was this information helpful? | |||
Aug 10, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 23, 2020 Zoomcar Customer Care's response Hello Ashaar, Greetings! Please accept our deepest apology for the delay caused in processing the refund. We are working on processing your refund, however, Due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds. Saying this, we are not denying refunds to any of our customers. However, we are requesting some more time so that we are able to clear all refunds. Regards, Imran Zoomcar | |||
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