[Resolved]  Zoom Car — my account has been blacklisted

Hello, i'm seyieletuo usou and im a regular customer and i have being blacklisted i don't know the reason, i have book 5 times from zoom n my phone hangs alot so i have reset my phone n created a new account with same dl and i have being using and after one month i bought new phone so i have created a new account and they said i have been blacklisted and i cant use their service. Please can you guys help me out and solve this blacklisted issue at the earliest so that i can use the zoomcar again.
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Dec 5, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2019
Zoomcar Customer Care's response
Hello Seyie,

We are sorry about the blacklist of the account. Please share the email ID for our reference, we will have it checked.

Regards,
Ramya. S
Nov 03, 2019
Updated by seyie kells
He is my email ID [protected]@gmail.com please help me out n resolve this blacklisted issue at the earliest thank you
Verified Support
Nov 04, 2019
Zoomcar Customer Care's response
Hello Seyie,

The email ID is protected, therefore, please drop an email through the contact us page so that we will have this checked.

Regards,
Ramya. S
Complaint comments 

Comments

I haven't received my refund yet for the zoomcar booking on 12th October, 2019.
Zoomcar Customer Care's response, Nov 6, 2019
Verified Support
Hello Shivanvita,

Greetings!

We are sorry to know that you haven't received your refund yet. Please share the booking ID, we shall have a check and update you on the refund.  

Regards,
Imran
Zoomcar

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