[Resolved] Zoom Car — Not received the refund even after 15 working days

hmghegde

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.com

I have made a net banking payment for Zoomcar booking on 20/08/2016. And booking was cancelled and the refund was initiated on the same day(by citrus). But It's been more than 18 days and amount is not credited to my account.

I had called customer care and the response was there is a delay from the biller's end. Should I contact Zoomcar's Biller now?

Below are the booking details,

Payment details and Zoom car booking details-
Zoom car BOOKING ID - JPS6VPT21
Transaction ID - CN[protected] Zoomcar CN20160
Transaction Day -20/08/2016
Transaction Amount in Rupees -8900

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Oct 15, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2016

Zoomcar Customer Care's response Hello Mahabaleshwara,

Greetings!

Firstly! please accept our apologies for the inconvenience caused.

We understand, one of our executive reached out to you and addressed the above issue stated. As informed, we have escalated the issue to our payment gateway and we will reach out to you in 5-15 working days with an update.

Regards,
Zoomcar