[Resolved] Zoom Car — pedl cycle stolen unable to end my ride but money is getting continuously deducted

[Resolved] Zoom Car — pedl cycle stolen unable to end my ride but money is getting continuously deducted

C chaitanya budkule from Pune, Maharashtra May 13, 2018

I started my pedl ride yesterday in front of mahesh school pune and on my way i parked it in front of a gym for around 2 minutes. When i came out my cycle was not there somebody stole my cycle. I quickly searched around the vicinity but was unable to find it. Now my problem is i can not even end my ride since i need to manually lock pedl cycle in front of mahesh school again. Meanwhile i am still getting charged for 1 day at rs 144 from my paytm account which is linked. Please end the ride asap so that my money will not be deducted continuously. Cycle no 101603 Was this information helpful? No (0) Yes (0)
Jun 14, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 14, 2018 Zoomcar Customer Care's response Hello Chaitanya, Greetings! We are sorry that you are unable to end the trip. We request you to kindly send an email through our contact us page. We shall resolve the issue on priority. Here’s the link for your reference - https://www.zoomcar.com/bangalore/contactus Regard Wasim Zoomcar May 14, 2018 Updated by chaitanya budkule I have sent 3 emails to your support center but couldn't get a reply yet. As per your suggestion, I have sent an email again at https://www.zoomcar.com/bangalore/contactus . Please help me to resolve this issue. Now bill has risen and currently stands at Rs 252 @ Rs 3 / 30 mins instead of Rs 9 but my ride has not ended. I hope someone will get in touch with me on this issue. Waiting for your reply. Thanks!! Chaitanya
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chaitanya budkule

from Pune, Maharashtra

May 14, 2018

I have sent 3 emails to your support center but couldn't get a reply yet. As per your suggestion, I have sent an email again at https://www.zoomcar.com/bangalore/contactus . Please help me to resolve this issue. Now bill has risen and currently stands at Rs 252 @ Rs 3 / 30 mins instead of Rs 9 but my ride has not ended. I hope someone will get in touch with me on this issue. Waiting for your reply.

Thanks!!

Chaitanya

Suvendu Laha

from Kolkata, West Bengal

May 15, 2018

During my last trip cycle lock did not open but trip started & Rs.3 debited from my paytm a/c. I had a worst expirienced ever. Please do the needful at your earliest.