[Resolved]  Zoom Car — refund not received from zoom car

I have also not get the refund money of my zoom car cancel amount

I haven't received my refund yet for the zoomcar booking on 6th September.

My booking id is JPS6NC4MK.
i have completed my booking on 9th february but still i have not recieved refund from zoomcar.

19Jun 2020

Hi .This is Yesotha fro Chennai

My Zoom Car booking id is JPS6664HS

After many followups, no response from Zoom till now for my cancelled booking in 26th April 2020 regarding the refund of Rs, 4240..(due to covid 19 - cancellation done by Zoom itself)

Noone answering the customer care also, they just keep us hold for long time and disconnect it without talking.
I am a long time customer with ZOOM (more than 6 years). Didnt expect such a respone..

I would like to withdraw the refund through IMPS. Can u please help me out???

Booking ID JPS6N1TRO

Zoomcar failed to provide me car service on 18th May 2020 for above mentioned booking ID, Hence the zoomcar executive has raised a refund request stating that within 15 days my total booking amount along with the deposit will be refunded to my respective account. However it's almost 40-45 days I haven't received any refund from zoomcar nor any updates from zoomcar executive.
It's pathetic service I ever seen.
This was my first booking with zoomcar and it was the worst impression from zoomcar. Zoomcar would have checked for cars availability before taking my payment.
Highly disappointing service.

Also the CUSTOMER CARE number is chargeable and also it is getting connected to the executives. It mentions all the employees are working remotely, we have received your request, one of our executive will contact you shortly. But no one call us back. That's pathetic. ###...

Book id: JPS6NYGVI

Completed my trip on 3 June 2020 and till now I didn’t receive my refund.. and the worst part is they blocked my number as well because I am calling them for refund.. worst service and don’t choose this service

My booking id is JPS6NYQPZ It's been more than 1 month now I have not received the refund amount please resolve the issue

My booking id is JPS6NOLVP.
i have cancelled my booking but still i have not recieved refund from zoomcar.
I tried several times regarding this.Do the needful asap

Refund not recieved for booking number JPS6N5XQ6
despite sending all the details and so many emails
filing a case in consumer court

Sarthak
Indore

Hi,

My refund of Rs. 1832 is pending since March 8, 2020. Tried sending them mail multiple times and connected over phone as well. But still haven't received my refund.

Booking Id: JPS6NHKGT

My booking id is JPS6NEIOY
I have cancelled my booking but still I have not received refund from Zoomcar.
I tried several times regarding this. Do the needful asap.

It's been almost 30 days and still I haven't got my refund. Also, they are not responding to the mail. Is this how zoomcar deals with their customers. I used zoomcar for first time and experienced this. If this is how they make their business then hats off to them.
Thank you!

JPS6NTJT2, JPS6NEKCQ, JPS6NDSBN are my booking id's. Zoomcar is the worst organisation where they want customers money to be saved and they are not at all interested in paying their refund amount. Truly not fit to keep this organisation where they can't refund their customers amount, worst customer care - no customer care at all speaking frankly. Learn the process and ethics and then stick on to your rules but waste of saying such kind of precious words to you people. I have reached customer care so many times and they say 24hrs to 48hrs they will credit the amount but 48hrs will never come back and from few days customer care number is not at all reachable.

I have booked car on Zoom Car Rentals on[protected]. The trip was due to incomplete verification of account. My booking id is JPS6N6QP0. It's been almost 2 months, still I didn't get the refund. Kindly resolve the issue...

Booking id: JPS6951P9
Delivery due: 9am (20st Dec) to 11pm (22nd Dec).
The car wasn't delivered. The renter has been unresponsive. Kindly consider this as a formal notice for consumer complaint.

Kindly initiate refund immediately

Booking Id: JPS69EJIS

On jan 13th 2022 i have applied for zoom car ...I have sent the fee as 586 ...We didnt know where the car is, the management didnt guide us to reach a car at correct location..We using google map to reach a car, but there is no correct service, we haven't car key and also no other persons to guide ..The registration has been cancelled, At that time, i have called for car's service center, they told, you can come to the near service center with proof...we didnt know where was the money gone still now...After 3 days i have called for customer care, After many calls, they said, the money will refunded within 10 to 14 days ...But they not refunded, Almost 3 months have gone...What happened to my money 586, only 39 rupees refunded has initiated, where is other refund amount of 547?...Money is not just a paper...Money is everything...We earned money from our own sweat...Not from any other sources..I want my money back ...Plss resolve the issue as soon as possible...Thanks

Hi,

I. Had my booking on 30/05/2019 booking id : JPS6B56KZ and haven't received a refund yet, I followed up multiple times sending emails, however haven't received any response yet. Now when I checked it shows refund initiated, however I haven't received any refund. Please help getting my deposit amount refunded. Pathetic service received. I would never recommend anyone. Attached is the screen shot.

I had a booking ID JPSN7AYHH on the 13th of August 2022, however, when I reach the place to pick up the vehicle the owner of the vehicle informed vehicle is having an alignment issue hence I cannot take the vehicle.

Now zoom car is not refunding the amount I paid INR 6451/- and claiming I have not come and picked up the vehicle.

I informed as soon as I have not received the car via the zoom app still there is no support to refund the amount.

Their customer service is the worst I have experienced no one has any clue and just read out some standard answers and denies completely to return the money.

Thanks
Jayaraj
+91 [protected]